CarComplaints.com Notes: As long as catastrophic engine failure at under 60,000 miles is the top owner complaint, it'll be pretty hard to recommend the 2012 Sorento.
Power steering rack should not fail at 77,000 miles. KIA customer service contacted with problem. Given a case number and assurance that they would contact me within 2 business days. 4 business days later they had not attempted to contact me. When I called them, they state they could not assist with the repair.
KIA does not stand by there product. For $30,000 I expect more then 3 years on the steering rack!!!!! KIA used to be a "disposable" car, but they are supposed to make a quality product now.
I do understand that it is beyond the 60,000 mile warranty, but really no one should have to spend $2,000 on steering in a 3 year old car with 77,000 miles. Goodbye KIA!!!!
A D V E R T I S E M E N T S
Power steering rack should not fail at 77,000 miles. KIA customer service contacted with problem. Given a case number and assurance that they would contact me within 2 business days. 4 business days later they had not attempted to contact me. When I called them, they state they could not assist with the repair.
KIA does not stand by there product. For $30,000 I expect more then 3 years on the steering rack!!!!! KIA used to be a "disposable" car, but they are supposed to make a quality product now.
I do understand that it is beyond the 60,000 mile warranty, but really no one should have to spend $2,000 on steering in a 3 year old car with 77,000 miles. Goodbye KIA!!!!
- Roberrt M., Rochester, VT, US