10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
14,921 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Kia Sorento drivetrain problems

drivetrain problem

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2017 Kia Sorento Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #7

Jan 152021

Sorento

  • 72,000 miles

A D V E R T I S E M E N T S

Power steering went out. Radio turns on and off going down the road. Headlights turn off and on by themself. Battery is now dead. Car will not run. Transmission light came on all in one day..I've had this vehicle for 4 to 5 months

- Gastonia, NC, USA

problem #6

Mar 242019

Sorento

  • 30,000 miles
On 3/24/2019, our 2017 Kia sorrento with 30K miles on completely shut down on the freeway. All lights went on and off, the car shook from side to side and the car shut down we lost steering and power brakes while we were going 70mph on the freeway. Luckily we were able to get to the side of the freeway. This happened 2 more times and then we had the car towed to a dealership for service. This could have easily caused a life threatening car accident and we no longer feel safe driving this Kia. Now the service dealer is not able to replicate this incident which has happened to others we are reading about so then the dealership says, "no issue." This car has been recalled for this exact issue (although not our VIN apparently). This is our first and last experience with the Kia - very disappointing. We bought the top of the line Kia because it was rated so highly for safety but now we are not even comfortable driving it. My children were in the car and lives could have been lost.

- Alameda, CA, USA

problem #5

Nov 132018

Sorento 6-cyl

  • 56,574 miles
Our 2017 Kia Sorento V6 with mileage of 54,882, underwent a multi-point inspection on mon., 10/08/2018 at luther Kia of bloomington and was tech driven for 2 wks in an effort to duplicate the unintended, unexpected and uncontrolled acceleration of my vehicle. Unfortunately, they were unable to verify the problem. They were apologetic in being unable to duplicate the problem and recommend we come back if the issue re-occurred. The service manager also suggested we not use our gps hum locator unit/obd reader which connects into the vehicle diagnostic port. We agreed and did not reconnect it. Five weeks later, this afternoon, Tuesday, Nov 13, 2018 at 3:30 pm at the corner of 36 & white bear ave at a red light, I once again experienced sudden high power acceleration. Mileage on the vehicle is 56,574 miles. I was driving on hwy 36 E and exited the white bear ave exit. I applied the brake at the red traffic signal. The vehicle was at a standstill. When the light turned green, I slowly accelerated and as I was turning right onto white bear ave, I could feel the gears shifting and the vibration came up through my foot. I spoke outloud, the car is going to do it again. Then the motor took off "a high revving -racing?. I put my foot on the brake heavily and the car continued revving up. I put the vehicle in park and it didn't change anything. It continued an uncontrolled high power acceleration. I turned the ignition off as it is the only thing that " stops it! I restarted the car and continued home without further incident. It is frustrating. This is the 5th time this has happened and each time the same passenger was in the car and can verify this sudden high power acceleration. I am writing because I think it is important to report this problem to you.

- Lake Elmo, MN, USA

problem #4

Aug 312018

Sorento 6-cyl

  • Automatic transmission
  • 3,532 miles

A D V E R T I S E M E N T S

The contact owns a 2017 Kia Sorento. While the vehicle was stopped at a red light, the electric parking brake and autonomous function warning indicators illuminated on the instrument panel. The contact shifted the gear into neutral and the vehicle regained normal function. The contact took the vehicle to beyer Kia (1125 West broad street, falls church, Virginia 22046, 703-349-0806) where it was diagnosed that the inhibitor switch caused the failure. The manufacturer was notified and mentioned an unknown technical service bulletin regarding the inhibitor switch. The contact stated that the failure occurred twice. The vehicle was repaired. The failure mileage was 3,532. Consumer stated there was no gear indicator, epb light, aeb icon light, orange safety triangle, check aeb system, check bsd system, and the vehicle auto tran was shifting critically when consumer got to a red light, gear was stuck in park. Updated 11/27/18

- Falls Church, VA, USA

problem #3

Dec 212017

Sorento

  • 19,100 miles
Vehicle was parked, and running, on sloped driveway. My wife, who had exited the car, returned to turn the car off. She opened the door and turned the car off. The car then began rolling down the driveway. The car door was still open and my wife ended up running backwards with the car, which went into a street and hit a curb. The door hit my my wife in the head causing her to fall. She sustained road rash abrasions on her hip and shoulder. She has no recollection of the incident. She spent a night in the hospital and had to undergo a ct scan, brain mri, eeg and hip xray. All those turned out negative. The diagnosis from the doctor was transient global amnesia.

- Suwanee, GA, USA

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problem #2

Sep 082017

Sorento

  • 6,000 miles
This Kia Sorento makes a very high over-revving noise while driving up the street. The Kia often seems to try to find the gear it needs to be in while driving and makes a loud engine noise when going up hill or driving more than 20 mph. This Kia also makes a internal clicking noise when making right turns, which is often worse when turning on an incline. The engine has a loud rattle noise when started and the car is often hard to start, meaning when I turn the ignition key, the car may start 50 percent of the time on the first start.

- Akron, OH, USA

problem #1

Jul 052017

Sorento

  • 650 miles
After 650 miles: Merging onto a highway: Engine rattled. Engine died. We coasted to the shoulder. We stopped. I put the vehicle in park. Smoke was coming from under the hood. Looking underneath, we saw the car was on fire. Initially the fire was under the engine. We got away from the car and called 911. The fire department came and put it out. By this point it burned the front 2/3 of the car. The car got towed to an automotive towing place.

- Pepperell, MA, USA

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