This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving at certain lower speeds the vehicle is jerky. The car will go into high RPM's when excelerating even when not fully pressing the gas pedal. The engine is burning through oil very quickly. In less than a month from my oil change I have had to put 5 quarts in. When the cruise control is on it sometimes excelerates faster than what it is set for. This has been ongoing for about a year. I have confirmed with 2 shops that I do not have an oil leak.
While driving with cruise control enabled, the cruise control suddenly disengaged and became inoperative, and the following warning lights (icons) and warning messages displayed on dashboard: > -€œCheck Forward Collision-Avoidance Assist System-€ warning message > Master warning mode light > ABS warning light > Forward collision assist warning light > Electronic stability control indicator light, and > Auto Hold indicator light. Vehicle continued to operate normally except for those error warnings; cruise control remained disengaged and inoperative. After pulling off the roadway, turning the vehicle off and restarting engine, vehicle operated normally, cruise control could be re-enabled normally, but eventually the same warning lights and warning messages displayed on dashboard and cruise control again disengaged and remained inoperative. This happened multiple times over a number of days. This error happens randomly, at various speeds, but only after cruise control has been engaged. After pulling off the roadway, I took pictures of the dashboard showing these error messages and warning icons to show dealership at appointment that has been scheduled later this week. (These photos are attached to this report.)
To whom it may concern: I am sending this email as an owner of a 2019 Kia Sorento for just 15 months, yet I am already experiencing significant mechanical issues. 3 weeks ago my car stopped accelerating while driving across a bridge, began shaking a making a weird noise once idle, and as expected my engine light came on. After calling endless Kia dealers I was able to get it towed 2 weeks later to my local Kia. To my surprise it was a high pressure fuel pump issue which seems to be a common issue amongst Kia Sorento-€™s. After only having this car for 15 months it should not be costing me $1,700 in repairs. I am requesting that this issue be looked into further and that Kia provides me with assistance.
When cruise control is set or just starting the Kia and going it will without warning surge, jerk, and jump. The RPM needle will show acceleration from 2.5 RPM and it jumps to 4.5 RPM and stays their for awhile before going back down to 2.5 RPM. This happens without notice and not on any incline or declines, it's on straight aways. This also happens at any speed when the cruise control is set or when just starting the Kia and going. It's not just on the highway when this happens it also happens in city streets. It first only started happening when it was cold out but now it's happening even with warmer weather. I've taken it to Kia of duluth many times and always get told nothing is wrong or to just change the drive mode from smart to eco but it doesn't make a difference and it has been doing this since I got the Kia which was 16 months ago.
Our 2019 Kia Sorento LX V6 engine is surging and hesitating really bad. Car was brought in for service but nothing has worked to correct the issue. When pulling out onto the highway it will hesitate and then surge spinning the front tires, this is very serious safety issue! it has become dangerous for us to exit our development onto a busy high speed thoroughfare! dealership indicates this is a known problem with the Sorento and we should contact the manufacturer. We have driven other new Kia models and none of them have this issue.
- Winter Springs, FL, USA
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The vehicle will unexpectedly surge when the accelerator is applied, especially from stopped and at low speeds. This unintended and abrupt is a safety hazard as there is the ongoing possibility of crashing into another vehicle or obstruction.
On August 25, 2019, while driving home to New York, my wife sat in the front passenger seat and my daughter sat in the second row seat behind my wife, I stopped at a rest stop for gasoline at about 12:15 pm as I pulled into the area with my foot on the break to slow down, the car surged forward and I pressed hard to stop the car. It stopped. On the same day, at 4:17 pm, I pulled into a sunoco gas station. With my foot on the break as I pulled into the station, the car surged, I pressed hard and the car slowed down. I slowly pulled around the two occupied pumps and pulled behind the other pumps. (time-4:19pm) a car was at the first pump and a man was standing at his gas tank pumping gas. With my foot on the break, I slowly moved behind his car at about 2 mph and the car accelerated. I pushed hard on the break. The car continued to accelerate and hit the protective barrier surrounding the gas pump. Both front air bags deployed. Fortunately, no one was injured. The car was towed. My insurance company, allstate declared the car 'totaled.' Included in a service was a recall for a computer mechanism C/S: SA387 um tcu logic improvement dtc P0741. Kia told me it was related to the transmission. Did this recall replacement contribute to the accident? I told Kia central also that the fca (forward collision avoidance assist) did not engage on August 16. Did this malfunction contribute to the accident? these concerns were never addressed or investigated by Kia motors. Numerous calls to Kia central and to Kia consumer assistance center were attempted without resolution and most times ignored. On September 24, Kia from central called me to inform me that the case was closed. Kia did not evaluate the car or ameliorate the situation. Kia needs to investigate the 2019 Kia sorrento for malfunctioning performance. People could get seriously injured or die!
The contact owns a 2019 Kia Sorento. While attempting to accelerate from a complete stop, the vehicle did not respond and then suddenly accelerated. The contact stated that the failure occurred all the time ever since the vehicle was purchased in April of 2019. The vehicle was taken to steve hann auto group (1730 S 1st St, yakima, wa 98901) on three occasions, but they were not able to replicate the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 10,500.
We purchased a 2019 Kia Sorento sxl on May 4, 2019, and took delivery on May 6, 2019. The first day that I drove the car it stumbled when I tried to pull out from a stop. I thought it might be a fluke or a computer learning event but it continues to happen occasionally. We have had two close calls trying to merge into traffic when the car starts to pull-out then it stumbles with no accelerator response for a few seconds, then it takes off like a shot. I joined the Kia forum to see if anyone else reported this happening and found that several owners had the same complaint. They all say that the dealership claims that there is nothing wrong and that the vehicle is operating as designed. We now own a car that we are afraid to drive because it happens sporadically and you cannot predict when it will happen again. I called jim shorkey Kia and explained the problem and was told that people have to learn how electric throttle controls (fly-by-wire) operate. That is garbage because our 2011 equinox and my 2014 Cadillac cts sportwagon are both fly by wire and neither of them has ever exhibited this phenomenon. When jim shorkey checked for codes and drove the car for 11 miles they told me that the new 8-speed transmission might be the problem but there no programming updates for it yet. I know a little bit about cars having worked as a mechanic for over 50 years and am positive that this is not acceptable. I believe it to be in the redundant app sensor to the throttle motor and computer control system. I am afraid that this will result in accidents with severe injuries and damage. I feel that Kia should recall these cars and find a proper fix.
When cruise control is set the vehicle will without warning surge, jerk and jump. The RPM needle will show acceleration. This happens without notice and not on any incline or declines, on straight aways. This happens at any speed when the cruise control is set.
A D V E R T I S E M E N T S
- Galena, KS, USA