10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
2,650 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (1 reports)
  2. replace windshield (1 reports)
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2019 Kia Sorento windows / windshield problems

windows / windshield problem

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2019 Kia Sorento Owner Comments

problem #2

Jan 302019

Sorento ES V6

  • Automatic transmission
  • 5,000 miles

A D V E R T I S E M E N T S

click to see larger images

windshield cracked

Woke up one morning to this crack after a cold night. It starts at the very bottom of my windshield. No chips at all, the crack is smooth as a baby's bottom. First manager at dealership said they do not fix windshields. So I went to my book and found out if it is a manufacturing defect then they should cover it. So we called and spoke to his boss. He said bring it in and let him look at it.

So I did so immediately. He took pictures and my information. He stated that he believed it is a stress fracture. However he is no expert and cannot approve the replacement. about another 2 weeks go by and I believe the manager was trying to help me but his boss was fighting it. Stating that no it is from a chip in the windshield. The tiny itty bitty chip he found was 2 inches from the bottom of the windshield and an inch off to the side of the crack. How do I know that crack didn't start before I bought my car and the first little cold snap we had, it grew to where I could see it??!! The chip was NO WHERE NEAR the crack that obviously started at the bottom of the windshield.

I am now communicating with KIA Consumer Affairs trying to get my windshield taken care. As of right now, I refuse to replace my windshield. Because I truly believe it is a stress fracture. I am a long time KIA fan. I sure hope they don't lose my business over this. I will leave them and find a better dealership and brand of car.

- kimbediaz, Houston, US

problem #1

Jan 232019

Sorento

  • Automatic transmission
  • 300 miles

I WAS DRIVING ON A NORMAL FREEWAY, BEAUTIFUL DAY AND SUDDENLY FOR NOT REASON MY FRONT WINDSHIELD GOT A CRACK OUT OF THE BLUE, VERY SCARY. I DID CALL KIA RIGHT THE WAY. I TOLD THEM I WAS DRIVING FROM LA TO SAN FRANCISCO ON THE FREEWAY 5, ON VACATION FOR 4 DAYS, WHAT HAPPENED, AND THAT I WAS AFRAID THE CRACK CONTINUE EXPANDING. THEY TOLD ME TO TAKE THE CAR TO A DEALER & THEY WILL TAKE CARE OF IT.

WHEN I CAME BACK AFTER MY VACATION WITH THE KIDS, WE WENT TO KIA IN GLENDALE. THEY SAID IT WAS A ROCK!! WON'T COVER IT. I CALLED MANUFACTURER AGAIN. THEY SAID DON'T WORRY, GO AGAIN AND THEY WILL HELP YOU OUT.

NOBODY IS HELPING US. CAR IS NOT SAFE. WE HAD BEEN MISTREATED, VERBALLY ABUSED AND NOBODY IS DOING ANYTHING TO HELP US OUT. CAR WAS BRAND NEW, LESS THAN 30 DAYS. DEFECTIVE, YOU CAN'T TRUST THIS CAR, IT IS A RIP OFF!! VERY UPSET & DISAPPOINTED WITH KIA. 1ST AND LAST TIME. I HAVE BEEN DRIVING FOR OVER 30 YEARS, NEVER HAD A SITUATION LIKE THIS WITH ANY CAR.

- abigraph, Los Angeles, US

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