This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Kia Soul. The contact stated that the steering emitted a clicking sound when turned to the left or right with an abnormal vibration. The vehicle was taken to (deland Kia located at 2322 South woodland boulevard, deland, Florida, 32720, (866) 809-7175, to be diagnosed. The contact was informed that the failure was due to a failure in the steering coupler. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 35,162.
Steering wheel makes clicking sound when steering and also while vehicle is not.in motion. After much research, I believe it is the steering coupler which is very dangerous to drive due to the chance of steering wheel locking up while driving. I should not have to pay for this since many other people online are reporting the same exact problem. I have not received a recall notice, but I am scared of driving my car if it is not fixed right away. This is a hazardous problem and it needs to be addressed.
Started with a clunk sound, then all of a sudden the vehicle would not steer. I was in a mass of traffic so my speed at the time was slow and I was able to drift onto the side of the road luckily. Dealership tells me the VIN is not in the recall, but I see this same problem recalled half a million times. They will not fix the issue, which comes at a tune of $1600.
The vehicle present a grinding noise while steering on any direction. While getting it checked at the local Kia dealership they diagnosed the issue on the steering which was apparently part of a recall from Kia, a few days later the issue on the steering was present again and the local Kia dealership is now charging me around 1,900 dollars for the repair even though it all started trough a manufacturer recall..
- Tampa, FL, USA
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The steering wheel coupler has become loose, creating a sound and steering play (or slack) when steering. This could result in breakage of the coupler, resulting is loss of control of the vehicle. Kia has already recalled the 2014-16 Soul models in recall number: 17V608000, but did not include the 2013 year model, which has a dangerous defect.
The contact owns a 2013 Kia Soul. While driving 35 mph, the steering wheel made a clicking noise when turned. The contact also stated that the steering wheel felt loose. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified. The failure mileage was approximately 70,000.
The contact owns a 2013 Kia Soul. The contact heard a knocking sound coming from the steering knuckles when the steering wheel was turned. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 113,851.
The contact owns a 2013 Kia Soul. While operating the vehicle, a clicking noise was present coming from the steering column when turning in either direction. While pulling into a parking space, the power steering failed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to lakeland regal Kia (1025 bartow rd, lakeland, fl) where it was diagnosed that the steering wheel flexible coupler was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 98,441.
Hello I have a 2013 Kia Soul with only 56,000 miles on it. Last year around February my cars steering column started having this awful rattling and knocking sound coming from it. I can't drive over 55mph or it gets really bad and loud. This also causes my blinkers not to work properly on and off. I had surgery around the same time it started and I'm just getting back to being able to drive. Except I'm afraid that the steering is going to break and cause a big wreck and no this isn't a wheel balance issue. Has anyone else had this problem that you know of? I'm going to call the dealer today and get it in to be checked. I can't even get on the interstate because of the fear of it breaking and the extremely loud noises is causes.
Oli light does not come on when my oil is low. My 2013 Kia Soul burns oil quickly had my oil changed 2 weeks ago checked yesterday the dip stick was almost dry at not time did my oil light come on. My steering wheel makes noise when I move left or right it makes a clicking noise, steering wheel feels likes it locks at time when driving on the high way
Steering wheel clicks or knocks when moving or stationary when turning the wheel to left or right. At speeds of 75+ mph the steering wheel clicks and shakes on its own without any turning input. Seems like a similar issue to other Kia recalls associated with the steering coupler.
The vehicle makes the noise stationary and in motion is loud feels like the steering wheel is coming apart I seen videos of the problem on youtube there are many and how to fix it Kia has not recall the year 2013 model plz what can we do.
At around 60,000 miles, began to notice clunking noise and slight wobble with steering column. At first it was minimal, but has gotten progressively worse and now hear new squeaking/grinding noises when turning at lower speeds or when stopped. Recently researched and saw that many other people have been experiencing this same issue with this model (the 2010-2013 builds), with a video regarding this issue on youtube having more than 40,000 views as of writing this (https://youtu.be/J3U0khplz8C). The same steering coupler parts that were deemed defective for other recalled models from Kia/Hyundai appear to be the same ones used in the 2013 Kia Soul (and others that have not been recalled). Https://www.carcomplaints.com/Kia/Soul/2013/steering/clunk_noise_in_steering.shtml
Over the past several months, steering has developed a clicking sound and some play when the steering wheel is moved back and forth at rest and moving, and steering vibration that suddenly happens when doing 70 mph. '2007-2014$5 coupling P/N 563152K000fff used on 200 models of Kia and Hyundai 'May 22, 2014kiatsb-cha044optimas, Souls, fortes 2010-2014 identifies defective coupling; repair cost $250-$500 'August 16, 2016kiatsb-cha072optimas adjusts man hours; offers free replacement and extended warranty under its customer satisfaction / warranty extension program (CS1604) stating 'Kia's analysis has identified that this condition occurs in extremely high humidity states adjacent to warm ocean waters due to wear of the flexible coupling.' Then goes on to identify 9 states including Florida, where warranty replacement is authorized. 'for vehicles sold or register in all other states, Kia is extending the warranty on the flexible coupling to 10 years/unlimited miles.' 'August 16, 2016kiatsb-cha074 Souls and fortes adjusts man hours; repair cost is still $250-$500 'Jan. 2017hyundaiissued extended warranty on all effected models. Why are optima owners getting a free replacement or extended warranty while Soul and forte owners are paying $250-$500 dollars for the diagnostics and repair of the same problem? it is my opinion that a new tsb should be issued to include the effected Souls and fortes in the Kia customer satisfaction / warranty extension program. I feel this problem should get national attention if not acted upon by kmai.
Steering makes a clunking noise. Apparently the flex couplet which was recalled on the 2014 through 2016 Soul has worn out prematurely. It's known problem. Manufacturer should cover the cost.
Recently while driving my steering was feeling slightly hung or not steering a little when I turned the wheel. Now the car seems like it has some play in the steering wheel and makes a clunking when I turn the steering wheel from one side to the other. I figure it is something with an electronic power steering under the steering wheel after looking it up on the internet. I am not quite sure if it is safe to drive. I was concerned when turning curves at 65 mph and it was feeling hung up & not quite right. This is an ongoing problem at this point.
A D V E R T I S E M E N T S
- Deltona, FL, USA