The contact owns a 2003 Lincoln Town car. While driving 40 mph, the contact attempted to accelerate and heard a roaring sound coming from the rear of the vehicle. The contact took the vehicle to a mechanic and they stated that the wheel bearings, wheels, and axle shafts needed to be replaced. The contact was given a copy of NHTSA campaign id number 04V328000 (suspension:rear), which he took to the Ford dealer, but was informed that his VIN was not included. The current mileage was 40,700 and failure mileage was 40,600.

- Weston, FL, USA

Severe noise in rear axle on 2003 Lincoln Town car. Took vehicle to selling dealer to fix it, who charged him $707.63 including taxes to fix it by replacing rear axles and bearings with kit 3W1Z*4A109. I believe this should be part of NHTSA recall 04V328000 dated Jul 6, 2004. Ford recall number 04S16. However Ford denied when I called them at 800-392-3673 saying the car was not a fleet sale and was out of warranty. I have repair receipt.

- Overland Park, KS, USA

: the contact stated while traveling various speeds, there was a noise coming from the rear of the vehicle. The dealership determined the rear axles and bearing were defective, and the parts were replaced. There was a NHTSA recall, # 04V328000, regarding the rear suspension. The vehicle was not included in the recall due to the VIN.

- Somers, CT, USA

: the contact stated while driving on the highway at 10 mph, the vehicle coasted to a stop at a toll booth. The vehicle was towed to a local repair shop who determined the rear bearing failed. The problem led to an axle shaft fracture which caused the vehicle to lose drive function. There was a NHTSA recall, # 04V328000, regarding the suspension: Rear. The vehicle was not included in the recall due to the VIN.

- Brick, NJ, USA

Manufacturer and dealership refused to honor axle shaft fracture recall 04V328000 because recall notice was sent to the consumer in error.

- Rock Hill, NY, USA