This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Crankshaft Pulley burnt while driving. Could not accelerate. Car threw overheating codes and AC blew hot air. Battery Charging Malfunction error shown as well.
The contact owns a 2015 Mini Copper The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the fuel tank needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 78,000. The Vin was not available
12/19/19 I brought my vehicle to have 2 front tires replaced had them mount and balanced and a front alignment done. The dealer also completed multi point vehicle check. I get home. The car sits still Saturday. I start it Saturday at 1:30pm and get ready to pull out of drive way. Warning light comes on dash stating battery is not charging. Stop carefully. Consult nearest service center. I contacted service advisor. He stated to drive it back and they will give a loaner. I said no! the vehicle isn't drive able and I don't feel safe. He stated they close in 30 minutes. I wanted to speak to upper management. No one was available he stated. I said I would call back Monday december23 2019. I spoke to receptionist who makes appointments. She had available spot on Thursday december26,2019. I told her I will have it towed that Thursday. I get there told them about the message that came on dash. I was going to have to replace battery and needed a brake flush and oh by the way looks like your pulley went out. The vehicle only had 37,502 miles. I have never heard of a pulley being replace at this mileage. I contacted customer relations for BMW MINIthat Friday. They said they will contact in 1 business day. They did say there is an open case. They will contact Jan 7. I was in a loaner for 6 days. I spoke to service manager tues 31,2019 which was new year's eve. She stated the dealership will give 20% discount and BMW MINIwill still contact me if they are going to assist. I mentioned to them about the defected pulleys on 2002 thru 2006 models. They will look into it.
The contact owned a 2015 MINICooper S. while parked in the driveway, the vehicle caught fire. The contact attempted to extinguish the fire with a water hose, but was unsuccessful. The fire department arrived and extinguished the flames. There were no injuries. Fire report number: 1900355515 was filed. The contact's insurance company scheduled a vehicle inspection at the contact's home. The fire department deemed the vehicle totaled. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was approximately 53,000.
- Silver Spring, MD, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2015 MINICooper S. while driving approximately 25 mph, the rear driver's side turn signal and brake lights did not work and the 'malfunction rear light cluster' message illuminated. The vehicle was taken to braman motorcars (561-465-8293, located at 2901 okeechobee blvd, West palm beach, fl 33409) where the rear brake cluster and the turn signals were replaced. The technician also diagnosed and replaced the engine mount due to an oil leak. The manufacturer was not made aware of the failures. The vehicle was repaired. The failure mileage was approximately 42,621.
Purchased vehicle November 2017. Car was parked and when I started engine there was a loud noise. I took it immediately to MINICooper service. Was told the passenger side engine mount had collapsed and it has also caused damage to the heat shield for the turbo. How is this possible? no signs or prior problems. My maintenance has always been up to date. When it happened the vehicle was parked, heard the raddleing.
The contact owns a 2015 MINICooper. The contact took the vehicle to orlando MINICooper (350 S. lake N. destiny dr, orlando, fl) for routine maintenance and was informed that the engine mounts were cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 52,000. The VIN was unknown.
Timing belt defective leading to serious engine failure requiring replacement. Within two weeks of replacement engine again was defective requiring a second replacement.
Excessive carbon build up on engine intake ports at 35K miles. Car purchased new, has oil changes by dealer every 5K miles, and is filled with 92 octane gas. Lots of people posted on internet over last 7-8 years that minis are prone to this issue and BMW hasn't resolved it. When asked if this should be routine maintenance, if this was driving or fuel issues, dealer said none of the above. Yet resolving this issue is about a $600-1000K repair! this either needs to be a routine maintenance, recall or service bulletin put out to owners/dealers. BMW needs to own up to this issue.
I took my 2015 MINIin for its last service before converting my lease into a financing deal and purchasing car. I was informed there was an engine recall due to crankshaft bearing problem. They have know about this issue for 2 years yet never informed me. My dealer says they have done hundreds of engine replacements. Why is this not public? I think bmwusa is hiding this from the public! while its nice they replace the engine, this is going to effect my resale value.
I made a right turn from the main street, into the parking lot of a strip mall, then an immediate left turn, and another right turn into the right angle parking slot. All the while having my foot on the brakes, I started to shift into park, when it was in the right spot. The MINIinstead coming to a stop, revved up, jumped the curb and hit the store in the front. The air bags deployed. I had my foot on the brakes really hard, all the time but the brake pedals were locked up. It would not move up or down. Sat hard on the floor! when the tow truck came, the brakes were still locked up and the gear was in park and couldn't be moved from there. The seat belts couldn't be retracted either. MINIengineer claims that there is nothing wrong with the car and I can safely drive it after the body is repaired. I am having a difficult time with this conclusion. The car's brakes and gear were locked up, and had to be lifted on a flatbed and taken to the repair shop; I still maintain something within the car malfunctioned.
When I took my car in for its first service I was told that the entire engine needed to be replaced due to a recall. I have not been able to locate any such recall. I have found this entire experience to be very unusual.
The contact owns a 2015 MINICooper. While driving at a low speed, the contact noticed an abnormal odor coming from the air vents. The vehicle was taken to a dealer where it was diagnosed that the odor was coming from the micro filters in the air conditioner. The technician also diagnosed that the air conditioning system needed to be cleaned. The vehicle was repaired multiple times; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 1,670.
My 2015 MINICooper 4 door hardtop was parked in my garage. I started it but had not put it into gear yet. I opened the door and got out (car didn't budge) and as I walked back towards the rear, the car lurched out of park and reversed which caused it to pin me in between the car and the garage beam as it continued to roll quickly backwards as if someone was accelerating. When contacting MINIthey had one of their inspectors come (no documentation provided to me). I was called (again no documentation) and told that the engineer found no fault in the transmission or electrical system and that this was not a defect. They have since been unresponsive with providing documentation, haven't been ale to acquire parts to fix my damaged vehicle and refuse to acknowledge that there is something wrong with selling a car that can kill people and to not have parts for 4 months! I had my car for a total of 2 months total drive time. It's been in the shop for 4 months with no resolution in sight.
A D V E R T I S E M E N T S
- Little Rock, AR, USA