TSB Document:

Affected Component: EQUIPMENT ADAPTIVE

Summary
2G Telematics Hardware Replacement Customer Satisfaction Initiative ***** Customer Satisfaction Initiative Summary ***** On February 26, 2016 Nissan announced that it was sending a reminder notification to owners affected by AT&T?s planned discontinuation of the 2G cellular network. At this time, Nissan is beginning the process of making 3G compatible hardware available to owners of affected vehicles as identified above. This upgrade may require an owner to make a co-payment in order to receive the 3G hardware update. Please refer to the chart provided on page 2 to determine if an owner co-pay is required. This customer satisfaction initiative will cover some or all of the parts and labor cost required to upgrade the vehicle?s telematics hardware to be 3G compatible. Note: Vehicle eligibility will be viewed on the second page of Service Comm. This activity is not displayed on the main page of Service Comm because it is optional for customers to participate.

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Date Published
NOV 17, 2016
NHTSA TSB #
10120597
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