hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,275 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Nissan Murano body / paint problems

body / paint problem

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2004 Nissan Murano Owner Comments

problem #4

May 012009

Murano 6-cyl

  • 60,000 miles


At approximately 60,000 miles with the age of the car being approximately five (5) years old the front passenger door would not unlock or lock when the remote actuator was used. This got progressively worse and then less than a year later the driver's side door began doing the same thing. Now neither one of these doors will work correctly and often lock on their own without the remote actuator or the internal manual locking system being used. This has spread to the rear doors too but only intermittently at this time. I have read on the internet that many many owners of a Nissan Murano of almost every model year eventually experience this problem. This creates a safety problem should entry into the vehicle or exit from the vehicle in an emergency situation be required because the doors will not unlock from the outside without a key and the only door that has a key slot is the drivers side front door. If the key's in the ignition how would anyone on the outside of the vehicle get the doors open in an emergency" there was a recall issued a few years ago in australia for this very same problem on a different Nissan model vehicle. If this was a safety issue there and was acknowledged by Nissan to be their responsibility to resolve I cannot help but ask "why isn't this being taken care of here in the usa by Nissan"" Nissan and their dealers have known of this safety problem for years and quote between $400 and $500 to fix just one door. Many owners report via the internet that this problem exists on at least 2 doors and some report all 4 doors including the rear lift gate have this problem. Something needs to be done to resolve this problem and protect the owners and occupants of these vehicles.

- Reno, NV, USA

problem #3

Feb 152012


  • 60,000 miles
I have a Nissan Murano 2004 with approx 66,000 miles...all four actuators failed at the same time. When I looked into this issue on line, I see that many other Murano owners have the same issue. When the actuators fail you are no longer able to look the doors, there causing a security issue, especially if you have children. I find it strange that so many people are having the same problem. My husband and parents have 2004 model cars, and have no issues with their looks. Please hold Nissan responsible for this issue.

- Weston, FL, USA

problem #2

Oct 012010

Murano 6-cyl

  • 60,000 miles
Automatic left side door lock does not function automatically. Front right side and left rear door locks only work intermittently. I have been told door actuators need to be replaced. Problem cannot be fixed without complete replacement. This appears to be a problem either with faulty design or production. Inability to automatically lock doors from the inside could present safety problem.

- Morganville, NJ, USA

problem #1

Dec 012004

Murano 6-cyl

  • Automatic transmission
  • 9,100 miles
My 2004 Nissan Murano began having a "tinny" noise coming from the front passenger door. I thought that perhaps the insulation had fallen down, and took the car in for servicing on 1-13-05 to ferman Nissan in tampa, Florida. I was told that the dealership could not repair the door, as the door beam was broken, and that the body shop would have to replace a door beam. In December 2004, the car had been involved in minor vandalism. A brick had been thrown at the rear of the car, and there was sand on the passenger door. There was barely a dimple on the exterior of the door, but the service department surmised that someone kicked the door, which was why there was sand, and that the door beam was broken in the process. I took the car to a body shop for an estimate in April 2004, and they were surprised that the door beam could have been so easily broken, as this was supposed to be a safety feature of the car. I was told that because it was a safety feature, a door beam cannot be repaired, and that the door would have to be replaced. I contacted Nissan usa in on April 7, 2005, and explained my concerns that the door beam could be so easily broken, with barely a mark on the exterior, and this would not protect passengers in a crash situation. I offered them the opportunity to inspect the door, as a possible manufacturing defect, and possibly pay to replace it, but, per collette, they were not interested in inspecting the door. Neither was the local dealership, ferman Nissan in tampa, Florida. However, I wanted to be sure that this incident was recorded somewhere, as I am still concerned that the door beam could be so easily broken, causing a potential safety hazard. I have since had the door replaced, and the expense was covered by my insurance company.

- Tampa, FL, USA

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