really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
63,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Nissan Murano seat belts / air bags problems

seat belts / air bags problem

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2004 Nissan Murano Owner Comments

problem #5

Feb 072016


  • 88,000 miles


Exiting a highway and taking ramp to enter an avenue, driver lost control of the car turning right at intersection. Front left tire hit the curve side and car rolled over 2 full rolls. Driver and passenger had seat bells on. Car body took strong hits on both sides, posts between side windowsroof, windshield frame, hood. Seat bells never locked down during roll over and none of the airbags deployed. Driver and passenger had head, knees and back injuries. It would be expected the seat bells to lock down and at least the side airbags to deployed. Pictures available at your request.

- San Juan, PR, USA

problem #4

Jul 052014


  • 130,000 miles
My 8 year old son was riding in the passenger side back seat on road trip from atlanta to tampa. He began complaining his seat belt would was stuck, and within a minute began to panic as it continued to tighten each time he moved. I glanced back to see he had trouble breathing because the belt so tight against his stomach that his skin and fat was folded around belt. I made emergency exit and ran in store for scissors. They did not have, but had a knife I was able to cut it in time. His stomach was red and sore. He was very scared. Now I carry a tool to cut belts. I filed report with Nissan, and they would not pay to replace it. I paid to replace it and they ordered 3 seat belts parts and all were faulty and they could not install. They manufactured another part and installed it. These belts are faulty and could kill people. There should be some emergency release to prevent this. Since a car does not come with a knife or scissors, and families with young children would not leave either in a reachable place, the car needs to have way to allow a parent to rescue child from a faulty locking seat belt. NHTSA should require release mechanism in cars and have Nissan recall / replace all faulty seatbelts regardless year or mileage. This should be a strict standard to protect children from serious harm or death by malfunctioning seatbelts.

- Tampa, FL, USA

problem #3

Oct 202009


  • 60,000 miles
Drivers side seatbelt latch is malfunctioning. Sometimes the latch won't release the seatbelt and sometimes you can't relatch the belt. It is happening almost every time I get in the vehicle.

- Placitas, NM, USA

problem #2

Jul 222007

Murano 6-cyl

  • 33,000 miles
I ran off the left side of a mountain road hitting a large tree with the driver's door, then continued down the hill another ~20 feet slamming into a boulder. When I hit the tree, the driver's door window broke as well as the driver's side rear door. The door was jammed shut. The Nissan was equipped with front side impact airbags and both front and rear head protection airbags. None were deployed. When I hit the boulder, the front passenger airbag deployed, but the driver's front airbag failed to deploy. The pre-tensioner on the driver's seatbelt did not latch resulting in me hitting my upper chest and lower jaw on the steering wheel since the airbag did not deploy. The fuel cut-off device also failed to activate and shut off the engine. After almost a minute, I turned off the engine with the key. I had been knocked unconscious for several seconds. The 2004 Nissan Murano sustained over $25,000 in damage which resulted in it being totaled by my insurance company. The airbag light would illuminate briefly when starting the car prior to the accident. So there was no indication of an airbag malfunction. There was substantial damage to the driver's side of the vehicle as well as the front and undercarriage. My injuries were limited to bruises to my chest and lower jaw. The accident also greatly aggravated a prior injury to my upper back. When I went to go remove my personal belongings from the vehicle, I found that the jack, mounted in the rear floor had come completely out.

- Spartanburg, SC, USA

problem #1

May 052006

Murano 4WD 6-cyl

  • Automatic transmission
  • 7,000 miles
: the contact stated while driving 40 to 45 mph on a gravel road down a steep decline, brakes were applied and control of the vehicle was lost causing the vehicle to roll several times. The vehicle landed on the passenger side and the air bags did not deploy. Seat belts were in use however a thoracic disc fracture and a sever cut above the eye were sustained by the occupants. A police report was filed at the scene. The vehicle was towed to an the dealer where it was deemed totaled. Updated 10/30/2006 - the vehicle was totaled.

- Frankfort, NY, USA

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