This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving 30 mph steering failed. As a result, the vehicle went across the median and collided head on into another vehicle. Driver sustained a broken foot. Vehicle was totaled.
I purchased a Nissan Murano 2004 SUV. When steering, mostly at low speeds my car looses its power steering. On and off the steering wheel gets heavier. I am very concerned with that fact most of all that my wife drives the car with out two little children. I believe Nissan should be forced to address the issue since they did it with the upcoming new 2005 Murano. Don't you think that the safety of the 2004 model owners should be the same as that of the 2005 model owners? I thank you for your attention and I believe that my complaint should be addressed in a timely matter. Thank you. Nikola goranov.
Complaint received via E-mail. On the morning of September 16, 2004 I was driving about 35 or 40 mph on highway 680 South at highway 101 interchange near san jose, California when I had to rapidly turn the steering wheel to my left to avoid rear ending a car in front of me. During the return motion of the wheels I unexpectedly lost power steering boost. Fortunately I was able to act very quickly, and forced the steering wheel back to where it belonged. In doing so I avoided a certain collision with the car on my left lane. As the result of this incident, I hurt my left wrist. Later, at a parking lot, I tried to recreate the loss of power steering I had encountered by rapidly turning the steering wheel half a turn to the left and then to the right and every time the power steering boost failed. The system appeared to be normal until the driver had to execute a maneuver to avoid a road hazard. That was when the system failed, and by then it may be too late to do anything about it. From information obtained from various forums on the internet (e.g. Nissan Murano and consumer reports magazine, this problem appeared to be very real and very common with all 2003 and 2004 Nissan Murano vehicles, and therefore it represented a clear safety hazard that needed to be addressed and fixed before any lives were lost.
- Pleasanton, CA, USA
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- Bradenton, FL, USA