This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car was taken for inspection and the rear subframe was rusted and severely damaged. Mechanic reported that car was unsafe to drive. The vehicle has no body damage and was never in an accident to my knowledge.
The contact owns a 2007 Nissan Murano. The contact stated that the frame was rusted. The vehicle was taken to an independent mechanic who confirmed that the rear end of the vehicle was completely rusted and the vehicle was unsafe to drive. The manufacturer was made aware of the failure and informed the contact to call the dealer. The vehicle was taken to don franklin lexington Nissan (859-263-5020, located at 3360 richmond rd, lexington, ky 40509) where it was diagnosed that the rear cradle assembly was rusted through and was at the point of breaking into two. The contact stated that no other part of the vehicle was rusted. The contact was advised not to drive the vehicle home. The vehicle was not repaired. The failure mileage was approximately 144,000. The consumer stated the manufacturer advised the vehicle was out of warranty; therefore, no assistance was offered.
I own a 2007 Nissan Murano sl AWD. I have taken the vehicle to my local Nissan dealer for almost all of the service to my car. I took the car to another local mechanic to verify the need for lower front control arms. The Nissan dealer quoted ~ $900 for this service. To my surprise, my 2nd mechanic; who I have done business with for years, tells me that I don't need control arms but a new sub frame. The rear subframe on the Murano is completely rusted. It is almost to the point where the rear axle can collapse. I did a search and discovered there are numerous Nissan Murano and quest owners that have this problem. This is a major safety issue. Nissan has to have known about this. But what really bothers me the most is that my local Nissan dealer did not mention this to me. My car has been in that shop dozens of times over the years. It is there for state inspection every year............and no one noticed.
The contact owns a 2007 Nissan Murano. While driving 25 mph, the 4WD and ABS indicators illuminated. When the brake pedal was depressed, the vehicle pulled to the left. The vehicle was taken to an independent mechanic who diagnosed that the subframe was rusted. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was approximately 111,000. Consumer stated dealer refused to repair the vehicle subframe which is rotted. Service manager stated it shouold not have rotted.
My 2007 Nissan muran has approx 125,000 miles. I have taken care of it. It has nice tires and the most recent 4wheel alignments where approx Jan and Feb 2018. For whatever reason I got in one day last summer and as soon as I was on the highway my seat felt as if I got push backward and my seat bracket had just broke, I now have bricks holding up my $28,000 ride! July 26, 2018 someone pulled into my driveway hitting my parked vehicle and quickly driving away. They hit it hard enough to dent the bumper and tow bar. I immediately could tell the rear end was way off. Progressive refuses to pay for this as they said my crossmember completely rusted through as well as some of my frame and some other parts.. they say if the vehicle had not had such a serious rust problem -which is not age appropriate to my vehicle-then it would not have broken in half towing my tires in as well from that hit. Coverage is voided like a poor workmanship deal! the shop I have it at right now says its so far gone it is seriously unsafe to drive. For myself and others. Due to Nissan premature rust issues my car is undriveable and my drivers seat isnt safe as well. Progressive auto insurance is refusing to stand by my full coverage policy and apparently are legally able to do so because the substandard parts give them that escape clause. I still owe on this vehicle. I really need Nissan to make this right as they have even made it so it was uninsurable as I paid and I never even knew it. I have my car in places for alignments, tires, oil changes etc etc and noone ever told me it was rusting or rusted away. The progressive agent had looked at my Murano upon the 1st inspection and never even told me about the danger I was in driving. Nissan has created a problem that has prompted my progressive adjuster to place my safety at risk so they can get out of paying. I took care of my car!
- Cincinnati, OH, USA
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The contact owns a 2007 Nissan Murano. The contact stated that the rear tires were worn out. While the tires were being replaced by an independent mechanic, the contact was informed that the entire subframe of the vehicle was rusted out and the vehicle should not be driven again. The dealer and manufacturer were not contacted. The failure mileage was 154,615.
Noticed when driving on the road with slight snow, vehicle started fish tailing whenever accelerating over 30mph. Went to the nearest gas station and noticed rear tires were tilted in. Upon further investigation, when vehicle was lifted, there was severe rust on the subframe and cracked. Upon leaving the shop, it was noticed that the driver side rear tire was tilted in further and muffler was significantly dropped. Unable to drive vehicle due to subframe collapsing due to rust. Vehicle was inspected at T&w tires. Driving on city streets in sioux city, ia when the fish tailing was occurring.
The contact owns a 2007 Nissan Murano. While driving approximately 25 mph, the vehicle swerved independently. In addition, the contact noticed that the threads on both rear tires were completely gone. The vehicle was taken to an independently mechanic where it was diagnosed that the subframe was rusted and caused the tires to lose threading. The vehicle was not repaired. The mechanic contacted an unknown Nissan dealer who advised the contact to call the manufacturer. The manufacturer was notified of the failure and informed the contact that there were no warranties on the vehicle and the tires. The approximate failure mileage was 197,000.
I was pulling out of a gas station when a friend pointed out that the muffler/exhaust pipes of vehicle were hanging very low to the ground. Mechanic inspected it and rear subframe rusted through and broken. The rear wheels are worn on the inside and are misaligned. They are tilting in towards each other. The vehicle was deemed unsafe to drive. I contacted Nissan Consumer Affairs. I was told that there was not a recall and that I would need to take the vehicle to a Nissan dealership to have them look at it and for the repair. I was given a case # and asked to provide proof of ownership. I recently purchased the vehicle from a family member. As the car was inoperable I had aaa tow it to the nearest Nissan dealership. The dealer quoted me an estimate repair cost of $5,279; parts and labor.
The drivers seat is very wobbly is not stable. Engine is making a noise unsure on how to describe and I believe there's undercarriage rusting and the car is getting wet inside when it rains.
Rear subframe is rusted through and control arms that hold wheels on are pulling apart. Two mechanics have deemed this vehicle unsafe to drive due to a rusted frame.
On March 21st, I accidently hit a pot hole and my Murano started making loud noises. Took it to the mechanic who informed me that the frame is cracked and completely rotted out. Vehicle is no longer driveable nor fixable. Not to mention the undercarriage was sprayed prior to buying the vehicle.
2007 Nissan Murano 1) vehicle began to drive in a sideways motion, on main city street: Turned out that majority of frame rusted out. 2) driver and passenger windows go down while vehicle engine is turned off.
The contact owns a 2007 Nissan Murano. While driving various speeds and approaching a stop, the vehicle began to violently vibrate. The vehicle was taken to an independent mechanic who diagnosed that the rear driver and passenger side tires were worn and the subframe was rusted. The independent mechanic informed the contact to take the vehicle to a Nissan dealer. The vehicle was taken to crowley Nissan (1451 farmington ave, bristol, ct 06010 (860) 540-0555) where it was diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was out of warranty, but did not offer any further assistance. The approximate failure mileage was 100,000.
Was in a parking lot - stranger pointed out my rear tires were angled in like a teepee brought car in sub frame completely rotted out and broke by welds on both sides - 10 years old 165,000
The contact's wife owns a 2007 Nissan Murano. While driving 30 mph, the contact struck a bump in the road and heard an abnormal noise under the vehicle. Upon inspection, the contact noticed that the rear subframe was completely rusted. The vehicle was taken to the local dealer (boch Nissan South 685 S Washington St, North attleborough, MA 02760 (844) 464-3557) where it was diagnosed that the rear subframe was rotted and needed to be replaced. The contact mentioned that the vehicle was currently at the dealer. The vehicle was not repaired and was deemed unsafe to drive. The manufacturer was notified of the failure, but did not offer assistance. The failure mileage was 95,000...updated 07/21/17
Hello, I own a 2007 Nissan Murano and have just had an issue where the entire sub frame has broken in half due to rust. The car is not even 10 years old (160K miles) at this point and I was wondering if such a dangerous issue would be eligible for repair via Nissan? any help would be greatly appreciated. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Nissan Murano. The contact stated that the sun visor on the front driver side of the vehicle failed and remained down, which caused the contact's vision to be obstructed. The contact stated that the sun visor had to be held up manually while driving. The failure recurred continuously. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
A D V E R T I S E M E N T S
- Huntingdon, PA, USA