This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my 2010 Nissan Murano le AWD to maus Nissan of new port richey, fl because the passenger side airbag warning light was flashing. This well maintained, garage kept vehicle with 74500 miles, 95% of service/maintenance done by Nissan, was in pristine condition, single driver, no accidents, and rarely even a passenger. When I returned 3 days later, I was told the light was still flashing even though they replaced the "K88201aaoe sensor side airbag center". I was billed $1840.81 for this repair that did not fix the problem. I was then told the diagnostics said they needed to replace the "seat occupant sensor" for an additional $4210.81 because the part was integrated into the front passenger seat so the whole front passenger seat had to be replaced! I was then advised to call Nissan's corporate customer care at 1 800 nissan1. My maus service consultant said she had seen customers with "130000 miles and a blown transmission" and customer care had covered the repair. She also said that they would likely reimburse my $1840.81 since the repair did not resolve the issue. I called customer care and detailed my situation. A week later they called to tell me that my request had been denied. I reached out to maus Nissan via their facebook and web pages as well as a yelp and google reviews. Attached are copies of my invoice, additional repair estimate and the only non automated reply from with maus Nissan.
2010 Nissan Murano, (purch 11/30/2009) I have a passenger air bag safety concern! (case # 37896824) the red air bag warning light is flashing! (while driving at all speeds and while idling) & the front passenger seat air bag warning light (yellow), remains on - indicates front passenger air bag is off! took Murano to Nissan service center, tech did diagnostic test - got a code B1018 OCS is malfunctioning. Tech cleared code, to turn off the red flashing airbag light & said if red light starts flashing again, come back to service dept. 1st step to fix would be replace front pssngr seat acu assembly. (verbally was told they may have to replace the front passenger seat cushion). Red light flashing again the next day, drove it for 2 weeks to see if that would recalibrate red flashing light, was still flashing after 2 wks, returned to Nissan service dept on 10/29/19. Said need to replace the front passenger cushion, (the OCS for air bag is in cushion) & possibly an acu! I see, Murano has had several passenger air bag recalls: The 2009 Murano: Recall # 08V521000 - safety issue - the OCS control unit located in font passenger seat cushion, could cause interruption of signal between OCS & acu - suppressed air bag could fail to provide adequate protection in a crash. Recall # 08V066000 - safety issue - due to incorrect software programming- the acu may cause passenger air bag to not operate as designed if battery becomes significantly discharged - resulting in passenger air bag not to operate as designed. 2013 - 2015 Murano recall - safety issue - front pssngr OCS component may incorrectly classify adult as a child or that seat is empty despite occupied - front pssngr air bag may be turned off & not deploy in a crash! * I see a lot of similarities in the past recall descriptions with what is occurring to my 2010 Nissan Murano passenger seat. Thank you!
The contact owns a 2010 Nissan Murano. The contact stated that the air bag warning indicator flashed and remained illuminated on the instrument panel. Also, the front passenger seat air bag warning indicator remained illuminated while the seat was occupied. The vehicle was taken to an independent mechanic who diagnosed that the air bag sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 36524907. The vehicle was not taken to a dealer. The failure mileage was 96,000.
- Fairfield, TX, USA
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I was in acc an my driver side air bag poped as I was driven on the street an a car turn in front of me hit on passage side front an my air bag did not fill
The driver side airbag light has been on since I purchased this used vehicle from park place lexis. I was told to take it to a Nissan dealer. I am concerned this is a defect that should be replaced by Nissan under a recall and defective airbag. The airbag light is always on.
The contact owns a 2010 Nissan Murano. The contact stated while driving approximately 45 mph, another vehicle crashed into the passenger and front side of the contact's vehicle. The air bags failed to deploy. A police report was filed. The contact was taken to a hospital where the doctors diagnosed that the contact sustained back and neck injuries. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage and current mileage was 43,000.
Re: passenger side, airbag warning light. According to the Nissan manual, the passenger side air bag light will alert the passenger when the air bag is not functioning. They advise that when this happens, the auto should immediately be brought to the dealer. I am experiencing this problem with my auto and have notified both Nissan (file 670 4193) and barron Nissan. As of today, both have failed to advise how this can be corrected. I am aware that in 2009, Nissan had a recall (#08V521000) for their passenger side air bag light on the Murano. Updated 03/12/10
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- Plano, TX, USA