TSB Document:

Affected Component: UNKNOWN OR OTHER

White Paint Class Action Owner Notification Dealer Notification In October, owners of white Nissan Rogues produced between January 11, 2013 and April 23, 2013, will receive a notice from a settlement administrator informing them of the terms of a proposed class action settlement. The settlement, if approved by the presiding court, could extend the warranty on the paint for four years and provide a one-time full vehicle repaint (subject to a copay). Eligible owners can also obtain coverage for any reasonable and necessary rental car coverage arising from the repaint, or reimbursement of amounts previously incurred for a one-time repaint and any reasonable and necessary rental car services arising from the repaint. The settlement also provides for eligibility in Nissan’s Vehicle Purchase Program. To be clear, unless and until the proposed settlement is approved by the presiding court, there is no warranty extension or other remedy and you should proceed with paint-related claims in the ordinary course. The proposed settlement, and the associated potential warranty extension, include many terms and conditions. Rather than attempting to address questions about the proposed settlement terms from customers, Nissan recommends dealers refer customers to the website listed below. This will enable owners to receive information from appropriate sources and avoid providing incorrect and/or incomplete information to customers. The website is currently live and available to inquiring customers. ***** What Dealers Should Do ***** 1. No action is necessary at this time. Nissan will provide additional instructions once the proposed settlement is approved by the court. 2. If a customer contacts the dealer with a white paint concern and/or references this settlement notification, dealers should refer the customer to the third party administrator’s website for additional information. www.vehiclepaintsettlement.com

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Date Published
OCT 17, 2019
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