This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Temperature dropped to -20 and large crack randomly appeared on driver side windshield. This crack has caused the eyesight safety feature to not work meaning I don-??t have lane departure warning or forward collision warning. Informed my warranty does not cover the windshield repair or required camera recalibration.
Hello, I am writing to report an incident of a cracked windshield while driving on highway 5 in Los Angeles, CA. I have owned this vehicle for about 6 months. The vehicle is available for inspection and I have attached the photos for review. The windshield has been inspected by a Subaru dealership who states they cannot repair or replace the windshield. The dealership suggested filing a claim with NHTSA and visiting their partner, Safelite AutoGlass. A Subaru dealer and partner, Safelite AutoGlass, both confirmed that Subaru's defective or weak/brittle windshield is a known and common issue. The windshield malfunction appears to be a recurring problem across several models nation-wide with a lawsuit pending: https://bergermontague.com/cases/subaru-windshield-cracking/. Furthermore, this commonly known issue was not prefaced during contract reviews and Subaru warranty does not cover the damages. The windshield issues was not highlighted or recommended for coverage when purchasing insurance. Safelite AutoGlass offered to replace the windshield with the original glass and confirms we do not have the option of choosing stronger or better quality windshield options. Continuously replacing a poor product with the same poor product could be dangerous if this continues to occur especially in the event it blocks visibility. Additionally the frequency of the problem will be burdensome especially since this car was purchased specifically to drive in harsh weather conditions. There was no warning, messages or other symptoms of the problem prior to this occurring. If Subaru produces weak windshields it should be a service covered under all warranties and/or offer better repair/replacement options.
On 10/9/2021the front windshield was hit by a small rock on the lower left driver's side and a crack developed within a few minutes. The crack grew and obstructed the driver's field of vision. This required the entire windshield being replaced. This was done by Safelite AutoGlass on 9/13/2021 at my residence. It was paid by my insurance and I paid a $100 deductible. In addition the replacement windshield was damaged by another small rock hitting it on I71 north near Louisville KY. This time the damage was limited to a bulls eye fracture. This was repaired by myself using a Rainx windshield repair kit. The windshield seems very fragile and prone to be damaged easily as both "rock his" did not seem that bad and should not have caused damage. I found after this repair that there are additional complaints and a class action lawsuit for similar problems with this vehicle.
My windshield appeared to crack for no reason. The crack randomly appeared one day without a corresponding incident (no previous chips/crack in that area and nothing hitting my windshield). The crack began on the edge of the windshield in the upper corner on the passenger side and has continued to spread. There is no mark or indication in that area that the windshield was hit. The dealership mentioned when I purchased the car that I should get the windshield warranty due to an excessive amount of windshield cracking in my area. They claimed Subaru even did an investigation into Subaru vehicles in Michigan due to the high windshield replacement rate. It appears to be a defective windshield that the company is aware of and not recalling. The crack has spread across 80% of the windshield at eye level. It must be replaced for safety reasons but Subaru says this is over $1,000 as they have to calibrate it.
- Macomb Twp, MI, USA
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The windshield cracked over half way across due to no apparent reason. Noticed it in the morning after vehicle had been parked in a protected area. The crack continued to get bigger over the next day and now covers over half of the windshield.
A small rock flew up and hit the windshield while driving on the highway, cracking the windshield. The windshield should be able to withstand the impact of a rock that small.
In under two years, I have had to replace the windshield on my vehicle twice. The first time, a rock hit my windshield which caused a very small chip. The following afternoon, the chip had become a large crack the came down from the top of the windshield nearly halfway down the windshield. I paid the extra money to replace the windshield with oem glass. More recently (less than 1.5 years later), the wiper blades on my windshield were replaced. The one wiper blade would not let go and the blade came back down on the windshield with the spring. No marks were observed in the windshield. The following afternoon, a crack came up from the blade and ran across nearly 1/3 of the windshield. The date recorded is for the second incident.
I have had to replace the windshield of my 2018 Subaru Forester (purchased new) two times in less than 3 years due to (minor) rock strikes (highway driving) in the lower quarter of the windshield. I now have a third cracked windshield. I have been driving for 45 years and I don't believe I have ever had to replace a windshield until I bought this car! I have read that this is not an isolated incident with Subaru and that one lawsuit was settled and that 1-2 additional lawsuits, involving 2017-2019 Foresters are pending
Windshield cracked with no causing damage. Short crack in motion that grew over several nights while parked. The brake pedal went to the floor while stopped at a light. Had towed to the dealer
While leaving for work this morning, I noticed a crack on my windshield on the lower passenger side, right above the front speaker. It appears the crack is only on the inside and is not caused by any outside damage or force.
Windshield has numerous cracks and chips from several events. It chips and cracks too easily. All events happened while in motion with speeds between 35 and 70 mph.
A crack started in the lower passenger's side of the front windshield and has continued to move across to the driver's side in the middle of the windshield obstructing view. I noticed it while driving back from vicksburg, Ms. It was under a lease and then I purchased it in March of 2021.
Windshield has two cracks on opposite sides extending from bottom of windshield upwards. One appears to be impact-related. The other does not. Cracks are extending toward the location of the Subaru eyesight safety system cameras.
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- Iowa City, IA, USA