This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was driving and heard a crack. No stone or object hit the windshield. Didn't see anything. Put the car in the garage. Came out an hour later and there was a 15" crack on the passenger side windshield
Our 2019 Subaru Forester has had numerous windshield cracks and chips and currently has less than 7000 miles on it. The first chip occurred at around 2000 miles and split into a sizable crack within 24 hours. The windshield was replaced for over $1000 at 3330 miles but had received a couple additional chips prior to its replacement. Additional chip repairs occurred at at 5125 miles and 6460 miles. All chips/cracks occurred from minor rock strikes that haven't/wouldn't cause issues in other vehicles. All rock strikes occurred on paved roads at speeds between 30 and 55 mph. Dealership continues to deny any issue and claims we just have bad luck. Having 4 chips and 1 crack on a vehicle with less roughly 6500 miles is tough to believe it is just bad luck however...
Driving up to Tahoe in traffic going about 20 mph. About 17 degrees out. Cranking the heat inside the car and wiper blades heated. Heard a loud crack and windshield split right up the middle above the defroster. No impact point visible. The next morning when we had the heat on headed to the mountain the crack started traveling sideways toward the passenger side. Purchased vehicle 12/29/18. First crack 2/22/19. Will follow-up with second crack story on 4/16/19, two weeks after replacement.
A month after first windshield crack replacement, which Subaru covered as a gesture of 'good will' without acknowledging the obvious issue, my second windshield cracked. This time I was not even driving. Car was parked in temperate san francisco parking lot. The crack was exactly the same a first one (some odds I have to be at fault for two invisible impact points in the same exact area, I should probably buy a lottery ticket!). no impact point (except to drag a ball point pen up the line and stick it into the same space that the first spot stuck). Crack straight up from defroster in middle of windshield and curved toward the passenger side. Brought it in to the same service manager who said there is obviously an issue with the seam or the glass. Miraculously, his statement was not sent to corporate and he no longer worked there when I called to follow-up on why I hadn't heard back. I have pictures of both and they are the same. Ironically, after bringing it back in for a diagnostic look by another manager, my windshield was actually hit by a rock two days later. This impact looks nothing like the other two. It actually has a point or origin with the spider effect one expects from a rock hitting the windshield.
A rock hit windshield while driving 60mph leaving an unnoticed chip. A few days later, an 18 inch crack in windshield appeared while parked. Currently awaiting replacement of windshield through insurance claim department.
- Saint Charles, MO, USA
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The contact owns a 2019 Subaru Forester. While driving 70 mph, the front passenger side windshield cracked on its own. There were no warning indicators illuminated. The contact called her insurance company and an employee was sent to perform a temporary remedy on the crack to prevent more damage. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 8,350.
Did not see an impact point, but a large crack (18") appeared on the windshield. Car sat in the garage and the crack grew to about 24". it is in front of the driver side eye sight goes down about half way on the windshield and then turns towards the passenger side. Read that multiple people are having this issue. Subaru stated no recall, had to go through insurance
On the morning of 11/9/19 I had driven approximately 5 miles from home and was at a stop light. Suddenly, while stopped, I heard a crack and saw that my windshield had cracked. There were no other cars in the area. The crack began at the bottom of the center of the windshield just above the end of the driver side wiper blade. The crack spread upwards about 8 inches and then went right another 4 inches. I contacted Subaru customer service. They opened a claim and advised me to visit the closet dealership. Upon visiting the closest dealership, they suggested that a small rock may have chipped the glass, but there is no chip or starburst where the point of impact may have been. This was completely spontaneous and was not influenced from any rocks/pebbles, etc. Because Subaru and the dealership disregarded my concern, I had no choice but to contact my insurance company to file a claim as to not risk the chance of being pulled over and issued a ticket. I am very disappointed that this happened and really hope that Subaru will take action. My insurance company was very hesitant to approve an oem windshield and I will have to front the cost of the recalibration. This is very disheartening as I love my Subaru, but now I'm having second thoughts on how safe it actually is.
After 3500 miles windshield cracked between eye sight system cameras. Crack has around 20 inches. No visible stone impact. Looks like glass quality issue.
Vehicle was in motion when windshield cracked. A small pebble from the highway hit the glass and caused a long crack. The following day after being parked overnight, the crack was even longer. I had to replace the windshield less than one month ago for another crack.
Driving around 60 miles down a smooth paved highway a large foot long curved crack formed on the windshield from the base. I did not see or hear gravel hit the window, of it did it must have been very small. There is no conspicuous impact point.
The contact owns a 2019 Subaru Forester. While driving, the contact noticed that the windshield was cracked in the middle without an impact occurring. The vehicle was taken to serra auto park (located at 3281 S arlington rd, akron, oh 44312, (330) 644-1300) where the windshield was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.
Got my new Forester 8/1/19. On 9/20/19, the windshield cracked while on the highway. We did not hear anything hit it. The crack grew to about 2 feet, and the windshield had to be replaced on 9/25/19. About 10/25/19, I got 2 dings from rocks that had to be repaired. I drove a Toyota for 12 years and had one ding. I don't think the Subaru windshields are strong enough, and I think they present a hazard.
Traveling at about 30 mph a small pebble hit my windshield. Did not see any damage but when I got back into the car after a gym workout (2 hours) the windshield developed a crack from the driver's side edge of windshield towards the center of the windshield (18' from edge of windshield to the end of crack). I took my car to henderson glass in troy mi. And I submittted a claim with progressive insurance while at henderson glass (referal # 681837). Later I had read Subaru Forester's were having windshield cracking issues. My issue is my $100 deductible and my insurance company having to pay for a windshield that maybe a manufacter defect. Also I do not want my insurance rates go up for claim.
We bought the vehicle in December 2018. Since then we have had the windshield crack on us twice. The first crack developed 3 months after the date of the purchase. We noticed the crack after getting back into the vehicle while it was parked outside. The second crack appeared in October 2019. The second crack developed while driving on the highway. It was early in the morning and there were no other vehicles in front of me. I was driving and hit a small bump in the road. Immediately right after I notice the crack develop. Both times the crack was on the driver side directly across the line of sight.
While traveling at approximately 70 mph on an interstate with little to no traffic for approximately 1/4 mile ahead or behind my vehicle the windshield spontaneously cracked from the bottom of the windshield, near the center of the windshield, vertically towards the top and then turned horizontal. There was no sound of an impact or evidence of an external factor causing the windshield to fracture.
A severely cracked windshield developed overnight while car was stationary in owners driveway. The crack was in the form of a spider web with no evidence of impact of any kind. The area of the cracked windshield was perfectly smooth, with no deformation from any kind of impact.
***windshield cracked*** just like many others that reported the same. The windshield cracked standing in the garage. Started from all the way on the bottom and arched over to the middle of the windshield and so far it has stopped spreading. There is no sign or impact from any rocks or debris. Just a solid line. I hope Subaru will live up to this and replace the windsield and calibrate the eye sight under full warranty. Car has 12K and had it since Feb. 2019. There is a lawsuit currently pending on this issue and it stated to file a complaint here. I bought this car because of how safe they claim it is. Now I have a new born and I dont know if this car is as safe as it claims to be due to this faulty windshield.
I have only had my Forester for 3-4 months when I noticed a chip on the windshield, I called safe light and they came to repair it. Then it cracked across my windshield needing to be replaced. The very next week another chip happened while I was driving under 35 mph. I have to get the windshield replaced and re calibrated which is 1,000-2,000 +
A D V E R T I S E M E N T S
- Glenview, IL, USA