This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Subaru Outback 2008 -- This model's frequent brakes problems are an outrage. Subaru has known for years, with several Subaru recalls already, that the Subaru 2008 Outback has a defective brakes design and/or manufacture. I have experienced brakes problems on several occasions throughout my ownership and reported them to Subaru -- beginning the first weeks of ownership. This began within weeks of purchase. Subaru stated for the entirety of my new-owner warranty period that they couldn't replicate the problem. But once that warranty's ended, weeks later Subaru told me I needed "a full set of brakes" and sought nearly $2K for it ---on a car bought new just about two years earlier and well under 18K miles. My car again displays the "Err SS" code as it did as an early precursor to the Subaru defective brakes recalls in past years. For approximately 5 weeks -- mu Subaru Outback was in Subaru's service centers under the required diagnostic evaluation service at two Subaru service centers. Both -- you guessed it -- stated they were unable to replicate the problem. (These Subaru mechanics also were unable to replicate and/or diagnose the problem of erratic-/non-start, pulsing lights, random alarm and radio function that arose following Subaru's replacement of my alternator following the manufacturer's regularly scheduled timing belt maintenance.) Subaru has dragged out the process of required diagnosis for literal years. Per its pattern or practice, Subaru opened, stalled for months at a time to return a call and/or email, then closed cases regarding the on the very same reported brakes issues (and alternator repair). Subaru, for the past 18 months or so, has resorted to the excuse of "an older car" -- after Subaru have ignored for years at a time and then failed to properly repair the known brakes defect that needs regular repair -- not related to regular wear and tear.
Sticky, melting dashboard, shiny and reflective in direct sunlight creating visibility problems, unsure how it will react if passenger airbag must be deployed thru deteriorating dashboard, affecting resale value. Dashboard literally comes off on hands or wiping rags, possible release of chemicals into interior? Subaru will only address 1/3 of the defect repair cost. Total average cost for replacement is approx $1500-1600.00, actual dashboard itself retails for $502.50 from dealers and is aparently available within a few days when ordered. Subaru gave credit for $500, almost covering the cost of the dashboard / cover only*** approx. $1000 in labor must be paid by customer. Car is in otherwise immaculent condition. This is a defect affecting safety, and is a known problem with Subaru effecting all of this model and similar models with high sun exposure. It is also cross manufacturer affected, ie; Toyota, Nissan, etc. They have taken the role of recall and replace. Subaru has not to date. Subaru is aware that this is a serious problem yet refuses to accept full responsibility for.
I was stopped on a side street, waiting for a traffic lighttip change around 9:50am on Sunday, June 17, in denver, co. There were cars in front of me and one in back but none of us were moving. Suddenly, and without warning, my driver's side window completely shattered. It had been half open before this happened with no mechanical issues. Glass sprayed in and out of the car. I had several small cuts. There was no evidence of anything hitting or being thrown at the window.
- Denver, CO, USA
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Wire harness going to rear hatch had multiple wires severed by repeated opening/closing of rear hatch. Lock and tail light wires were broken though. 4 other wires had their insulation cut and the conductor was exposed. In searching the net this appears to be a very common problem. Why hasn't a recall been issued? failure of brake lights or tail lights are a safety issue.
A D V E R T I S E M E N T S
- Yarmouth, ME, USA