This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have told the Subaru dealer(s) that the front passenger airbag sensor light says "off" unless the passenger weighs over 150 lbs or so. The dealer(s) deny knowing anything about it. However, it is on a Subaru blog and there are many complaints about it. The dealer is unable to tell me if the airbag is working or not. My brake pedal makes a clicking noise when I release the brake pedal. The Subaru dealer told me he knew this happened to all of the 2010 models but didn't realize it was happening to the 2011 models and he said there is nothing he can do about it until Subaru comes out with a recall. So far I haven't heard back from Subaru, it's been 5 months.
The sensor turns off intermittently when my wife sits in the front passenger seat (5 ft, 4 inches, 110 lbs). It will also turn off when she shifts her sitting position. The sensor will remain off, regardless of how she is sitting, for long periods of time (80+ miles) or until I restart the car. I spoke with two Subaru dealers and they said that they have seen this issue with lighter passengers and don't thing a recalibration will help due to the sensor's sensitivity.
The passenger side front air bag indicator randomly showed the status 'on' or 'off' when the seat was occupied by an adult passenger. No pattern could be identified for the indication although we tried every perturbation of sitting, fastening seat belt, closing door, starting engine, etc. The vehicle was returned to the dealer for repair. The passenger seat sensor(s) was replaced as defective, now the indicator never indicates 'on', always 'off' regardless of actions as above. The vehicle was returned a second time, this time it was determined that the sensor(s) were being inhibited because of seat covers distributing the weight in such a way as to 'fool' the sensors. It took a 180 lb. Person to activate the sensor, [a 170 lb. Person did not] with the seat covers on, the sensors appeared to operate correctly without the seat covers. This raises the question of weight distribution, are large buttocks required given that there are multiple weight sensors in the seat, how about a small framed 120 lb adult. The answer is clear, the passenger air bag should always be on unless manually turned off by the user. Subaru must provide a programming option to the owner to default the airbag status to always 'on'. my Toyota and Honda both provides a key lock option to disable the unit, default is, and should be required, to be 'on'. this is a safety issue, and Subaru is opening themselves to class actions, and heaven forbid the first accident when the unit fails to deploy because it was not armed because of quirky weight distribution requirements. I believe that a preventive recall should be ordered if Subaru does not unilaterally provide an always 'on' default option for the vehicle.
Front passenger seat airbag switch irregularly changes state with lighter occupant. The passenger side front airbag indicator light shows off even though occupant is within limits stipulated verbally by Subaru salesman. The indicator light changes state with occupant in seat, even though the occupant remained completely still.
Occupant sensing airbag won't turn on for my wife who weighs 110 pounds. This is a new 2011 Subaru Outback. The dealership argued and was evasive about my complaint; and said the seat was calibrated to activate with a 120 pound person. They were "instructing" me on the proper seating position. I told them I didn't want the vehicle if the air bag wouldn't operate for my wife. I have an appt. This week. Stay tuned.
A D V E R T I S E M E N T S
- Durham, ME, USA