This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At the beginning of 05/2020 while I was driving, for no apparent reason, my front windshield cracked. The crack began from the upper edge of the windshield in the area of rear view mirror. As stated, the crack started with no apparent reason as there was no impact of any object to the windshield at the time the crack first occurred. No police report was made. I made an insurance claim to replace the windshield and to recalibrate the eyesight system. The windshield was replaced at Subaru dealership in Skokie IL, on 05/30/2020.
My windshield spontaneously cracked while driving through town and I feel I have a defective windshield. It started very small that evening, and the next morning it was cracked out in two different placed from that, I was not even able to contact the dealership in that timeframe as it occurred during after hours and had already cracked out before open business hours the next morning. When I contacted the dealership that day, I received no help, stating that my warranty does not cover cracks over "dollar bill size" even with my added "windshield protection" coverage. I have since read that this has been a known issue for several years as the windshields on these models are reportedly thinner than normal so that the "eyesight" technology can function appropriately, and it concerns me that this spontaneous cracking is a safety issue yet no recalls have been made. I am afraid to drive my car further as the crack enlarges day by day. I am still waiting to get this sorted out to get it replaced.
A crack developed in the windshield spontaneously with no outside forces causing it. It is available for inspection. This is the SECOND time this has happened to this vehicle since we have purchased it. The windshield was replaced in May, 2021 because of the SAME ISSUE. These spontaneous cracks can put our safety and the safety of others at risk by obscuring vision. This just happened (May 1, 2022) and it has not been inspected yet by a dealer or insurance representative.
- Shavertown, PA, USA
Search CarComplaints.com for these popular complaint phrases...
Driving at speed on 75 S in Dallas and noticed a line crawling up my windshield from the seal near the hood. Didn't hear anything hit the glass. The line keeps getting bigger. It will become harder to see and I fear the glass with shatter at some point. Just had the car inspected a few weeks previous.
0N03/31/22 2 cracks were discovered in the windshield on the drivers dies of the vehicle. One was 9 inches in length the other was 12 inches in length. Both started at the base of the windshield and went upward. On 0330/22 the vehicle had been at the dealer for an il change and overall inspection. No defects were found. Vehicle was housed in garage overnight. Cracks were found the next morning. No evidence anything had impacted the windshield overnight. Contacted insurance company for claim for replacement and recalibration of eye vision safety feature. There is a current lawsuit pending against Subaru for windshield cracks the covers this make, model and year
The front lights are extremely bright for other drivers on the road. It is so bad that I took it into the dealership/service department to get them checked out. I was told that there is no issue with the lights and other drivers are not use to the led lights being installed into newer vehicles. I can see three blocks in front of me as far up into the trees. I rarely drive at night, because I am constantly getting hi beamed by other drivers. I noticed on other public forums that it is an issue with the lights and other models as well.
While driving on the highway, there must have been some road debris that hit the windshield and caused a long crack to form on the right lower quadrant of the windshield. Due to the development of the crack, the integrity of the windshield is lowered in the event another foreign object strikes it. Searching Outback windshield crack on Google or any other search engine will produce many reports in which other owners are experiencing the same issue. There is a subreddit titled subaruoutback in which there are over 50 reports from other Outback owners experiencing crack development for the first time in all their years of driving. I will be getting my windshield replaced by Safelite as to not place my passengers at risk. There have been previous lawsuits regarding Outback and Legacy models regarding defective windshield, which have since settled, although the year models are from 2015-2016, it would be interesting if they continue to persist for newer models such as 2020, 2021, 2022 since there are still many complaints and cracked windshields being reported. In the event that investigation proves that there are still windshield defective issues, hopefully Subaru can be encouraged to further research and provide safe windshield replacements for all parties involved.
The windshield developed a spontaneous crack on its top middle, around the the rear view mirror. The crack was noticed when I came entered the car as it was parked in my driveway. The crack is approximately 10 inches long. There is no obvious cause for the crack--- no chips or dings on the windshield; mild temperatures, not running the AC or heat. The crack appears to have occurred while the vehicle was stationary. The crack somewhat impedes visibility and reduces the integrity of the windshield, reducing overall safety of the vehicle. Vehicle had routine 18,000 mile maintenance/inspection at the Subaru dealer approximately 1 week prior with no abnormal findings reported. The Subaru dealer has refused to replace the windshield. I am the first owner of this vehicle, and have had it for approx. 16 months.
Windshield was hit by two rocks leaving dime sized stars at the base of the windshield. They were low and not in sightline. Have had many cars with same damage on windshield with no issues and driven for years without any change in the glass. When I got home I parked car in garage. The next afternoon when I looked at the windshield, the small stars had cracked in 4 different directions, to a size larger than a basketball. Now I'm forced to replace a windshield that on any other car would be fine.
The windshield cracked with no reason and the hairline crack has been spreading in a matter of hours. The car was parked inside the garage and I drove it to work at 6:20am. The car was in the parking lot until 2:20pm. Upon arriving I noticed a crack (half the length of what it shows in the picture). By 3:30 the crack doubled in length.
A D V E R T I S E M E N T S
- Buffalo Grove, IL, USA