This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Window motors don't work properly. Get stuck in the down position or when rolling down will pop back up and down before getting stuck in the down position. I have had one motor on driver side replaced and am now needing the driver side replaced again along with passenger side.
My 2020 Subaru Outback is just over a year old and has just over 15,000 miles on it. In the last month, the battery has died 4 times causing me to be stranded. The cause of the battery dying is very minor electrical usage when the car is off, resulting in the car not starting.
When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical." I've uploaded some of the videos I've recorded onto youtube for you to check and verify. Https://www.youtube.com/channel/ucna9Z1X9itggupuo_al_blg
Dead battery, less than 14,000 miles on the car, 14 months since purchase; car is kept in a heated garage and therefore not subjected to temperature extremes
On approx. 8/22/20 I received an email or text from Subaru or starlink, I don't remember, about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced. The vehicle was parked in my driveway.
- Joliet, IL, USA
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I went out this morning 12/26/2020 and the car won't start again. Because of the previous problem on 12/22/20 which I have reported. I made sure everything was closed and locked securely and all lights were off. Prior to the 12/22/20 incident, I had 2 previous incidents since purchasing the car. One previous incident involved a battery drain (I do not remember the date) because the cabin light was left on overnight. The battery drainage prevention function should have kept that from happening but did not. Also, on approx. 9/1/20, I received an email from Subaru about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced.
On Tuesday 12/22/20 at approx 3 pm I got in my car to run an errand and it wouldn't start. I had moved it the evening before from the street to the driveway. I did not open anything but the drivers side door and locked it when I exited the vehicle. I had not used the lift gate in the last few days and all doors were closed. I had not turned on any interior light either or headlights. I had it jumped the next morning and it started.
On the 21st of December the battery in my Outback went dead. I took it into the local dealership and they recharged the battery. When I tried to start the car two days later, the battery was dead again. I have an appointment to take it back to the dealership on the 29th of December. Both times, the car was started 10-12 hours before.
The battery started failing after less than 8000 miles on the car that is less than a year old. It left us stranded multiple times and jump start was required. Once upon jump starting the car the power steering was not functional. Multiple times the airbag failure indicator stayed on for the entire trip. Initially it was not clear to me what is going on as the whole electrical system went haywire and the car was producing a clattering noise instead of the usual starting noise. Eventually I tested the battery and it became evident that it failed. There are many such reports on the internet and also class action lawsuits against Subaru due to their failure to address the underlying design flaws of the car. I hope that the NHTSA will force Subaru to properly analyze the problem, come up with a proper fix and issue a recall to address this issue with obvious safety aspects.
On October 11, 2020 the car battery died. I got a jump from Subaru service on 10/12/20 and brought it to Subaru stamford for service. The tailgate open/close switch was stuck in the on position and may have caused the battery to drain. The switch was replaced. On 12/6/20 the car battery died again. I got a jump from Subaru service and then drove the car for 20 minutes. One hour later the battery was dead. On 12/7/20 I jumped the battery and took it to Subaru stamford for service. The mechanic checked all electrical systems and found no issues. I asked to have the battery replaced which was done. Note that these two incidents occurred while I lived at 171 courtland ave, stamford, ct. I am moving permanently to longmont Colorado on 12/13/20.
When entering the vehicle and attempting to turn it on, the car would not start (November 20, 2020) the car required a jump to get the engine to start. Took it into the Subaru dealership who tested the battery and said the battery was fine & they charged the battery back up. (November 24, 2020). The following morning (November 25, 2020) the battery was dead again and had to jump the car. Over the following 36 hours anytime I drove somewhere, turned it off, it required a jump to start it again. Today (November 28, 2020) we took the car into the dealership again for analysis. They just put another oem battery back in the car and said they are not sure what the issue is.
I picked up my car, drive it home (227 miles) on 11/24/2020. The next morning the battery was dead and I was unable to open the hatchback. We charged the battery, showed fully charged but would not start. Jump started it, drove it 10 miles ( on ok from Subaru salesman) the entire time it showed engine light on and emergency brake on ( the brake has been released) and the safety options were disabled. This morning the car would not start again. So far, the inly response from the salesman and service dept is that they have no idea what the problem could be. I was promised they would research the problem and call us, so far haven't heard from them.
Vehicle purchased in March. Have been driving less due to covid. Last trip was October 15th for 6 month baby appointment. Found that car wouldn't start and electronics not working on November 26th. Suspect dead battery and read online about Outback electronic issues.
Car won't start. First time this happened was at 4000 miles. Changed position of shift lever to N and P until able to get started. Went to dealer to have battery checked but they said it was ok. Now at 6000 miles completely dead in garage. Car had not been driven for 3 or 4 days. Having it towed to dealer.
My 2020 Outback which is only 5 months old had the battery drain on two separate occasions. Both times I had to jump the car in order for it to start. This only seems to happen when the car sits for more than three days. If I drive the car every day, there does not seem to be a problem. I brought the car to the Subaru dealer to be checked out and they said 'what do you want me to do, I did not make the car'. this is a totally unacceptable problem. What good is a brand new car that cannot sit three days without a jump start.
We purchased our new 2020 Outback less than a month ago and have had the battery die 4 separate times already. I have had to jump start to revive. We've taken back to the dealership once and they were unable to diagnose any problem and nothing has been replaced yet.
I bought my 2020 Subaru Outback with 300 miles and currently only have 4000 miles in it and my car won't start I even got it serviced 2 weeks ago. It was sitting in my driveway as usual for a night and the next day it wouldn't start.
While interacting with the rear of the car while it was parked and shut off, I had accidently triggered the "hands-free power rear gate" feature and the gate began to open. Rather than wait for the tail gate to fully open, I gently pushed the rear tail gate against the automatic opening back into the closed position. At this point, the car beeped at me three times and the rear tail gate would no longer latch itself closed, even when closed manually. I was forced to drive the vehicle with the tail gate unsecured, it would open itself while driving because the latch would not engage and hold it closed.
A D V E R T I S E M E N T S
- Denver, CO, USA