This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Subaru shows a recall, you don't. from Subaru site: Https://www.Subaru.com/vehicle-recalls.html/VIN=[xxx] ----- year: 2020 vehicle: Outback model: Limited xt type: Customer satisfaction| service campaign: Wri20| NHTSA campaign: N/a CP1 software upgrade open incomplete December 11, 2020 schedule services description in the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2020-2021 model year legacy and Outback vehicles to update the cockpit control module (ccm) software to the latest version. Safety risk this condition is not safety related. Remedy Subaru retailers will reprogram the ccm software on the affected vehicles at no charge to the customer. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I/we were driving West on river drive, in davenport Iowa, and the windshield cracked on the drivers side. Later in the trip it cracked on the passenger's side. Nothing has ever hit the windshield to cause it to crack. I believe this is due to a defective windshield.
It is not about an accident. I discovered a crack on the side of the rear right tire. It seems to be a defective tire since I didn't drove on any obstacle. It looks like there is a potential for blow, loosing control of vehicle, accident, injury, or deadly accident.
According to Wisconsin's lemon law, the vehicle that I own meets wi's lemon: * I bought a brand new car(only 4 miles were in it) * from day 2 (after purchasing), the carplay malfunction has been an on-going issue and never solved. Defect within a year and the car is still under the warranty. * dealer failed 5 times to fix the same issue. I paid 50K for the vehicle November, 2019 which is still under the warranty yet the problem is not being rectified. Over a year long battle, I am stuck with broken car. Service manager from the dealer admitted that they are not getting enough support from Corp which led software update does not work. A few times, I almost rare ended the front of car due to carplay malfunction. Would you please look into this?
- Milwaukee, WI, USA
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I believe that the windshield cracked spontaneously. I drove to get coffee this morning. In the parking lot I noticed a 10 inch crack in the windshield that hadn't been there before. To my knowledge nothing has hit the windshield. The crack wasn't there yesterday. There was snow in the car this morning. I'm wondering if turning the interior heater had anything fun do with it. It's currently 32 degrees outside. There isn't a mark in the windshield except for the catch which seems to originate at the base of the windshield. There isn't a rock mark or anything else. I've only had this car for a a couple of months.
Purchased vehicle Dec 2019. Had first windshield replaced at our cost on April 29, 2020. Had chip in this windshield fixed at our cost on July 9. 2020. In October 2020, replaced windshield cracked starting on driver's side for no reason while on a main highway
Had a rock hit the windshield when a light turned green. Chip turned into a crack by the next morning and within a few days crack spread across the entire windshield horizontally.
Spontaneous cracking of windshield while vehicle was parked. Started at bottom of windshield approx. Midway. Approx. 9 inches in length vertically then crack went to passenger side approx. 5 inches.
Excessive cracking of windshield. Car is two months old and woke up one morning to an eight inch crack on the left side middle. The next day the crack was half way across the windshield.
I bought a 2020 Subaru Outback xt in March. It was the last special order from auto nation before they shut down for covid. I drove it very little as we were basically home bound and then for shopping, golf and meetings. It is now November and I have under two thousand miles driven. The car went completely dead on September 17th and now again on November 10th. It died both times inside my garage and the front drivers door was the only thing to open. It did jump and work in between those dates. I am now reading about all the class action law suits and battery and electrical problems with the Outback. Subaru suggested that I needed to drive my car every day to keep this from happening. That is a ludicrous idea and something I have never had to do with any other car I have owned. I have a cvt 2.4 engine with a turbo. Every time the battery dies all the loaded information like bluetooth, etc. Is also gone.
Windshield crack. Vehicle only had 3500 miles. This is unacceptable to have a windshield crack with such low mileage!! I got in the car and noticed by the driver side an upside down "L".
We purchased our 2020 Subaru Outback in October 2019 and within a a few months (Feb 2020) we came back to our parked car with a cracked starting from the bottom of windshield that started from the wipers. We got our windshield replaced, fast forward to October 2020 and we're replacing our windshield again from driving on a roll rode. There has to be some sort of defect on these windshields. We can't be the only one experiencing this on these new cars.
Car windshield had ice obscuring part of the eyesight system on startup. Warning indicators lit up informing me that the eyesight system was disabled. Concurrent with this fault, the failure of the eyesight system would not allow me to release the electronic parking brake leaving me stranded in the snow.
I have had repeated problems with my battery dying. It started slowly, at the beginning of the pandemic, I didn't drive for a couple of weeks. When the service guy came out to jump it, he said that I should can drive it at least once a week. I've been doing that and I'd only occasionally had to jump it. Now with 10 months of ownership and under 6,000 miles, I have to jump it every day. When I took it in, dealership said battery and alternator were fine. If battery is fine, must be electrical. Either way, very unhappy with this defect in my new car.
The left-most dash vent rattles intermittently, most often on rough road surface. Vehicle purchased in December 2019, and rattle started in April 2020. My local dealer replaced the vent, but the rattle continues and appears to come from behind the vent. Because it's intermittent and can't be reproduced on demand I've thoroughly documented it with audio/video recordings. Escalating with Subaru of America to get it resolved.
My 2020 Subaru is 9 months old and this will be the 2nd windshield I will be replacing in the car. The first time the car was in motion but not struck by debris. The second time there was debris that hit the windshield and the crack moved quickly across the windshield without stopping. There was a class action suit about the faulty windshields with many Subaru owners involved and recently the suit was dismissed by the court. I understand Outbacks and foresters have defective windshields going back as far as 2016 and Subaru has not addressed the problem. I have been told the windshield is thinner than most to accommodate the sensors. The cost to replace a windshield is $900+ each time due to the need for only a Subaru windshield and the calibration of the sensors needed.
A D V E R T I S E M E N T S
- Fenton, MO, USA