really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
3,323 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Toyota Avalon body / paint problems

body / paint problem

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2013 Toyota Avalon Owner Comments

problem #8

Mar 102016


  • 14,200 miles


While parking my car, the motor suddenly accelerated without the accelerator pedal having been depressed. The car surged forward and even after the brake was applied the engine continued to accelerate for several seconds.

- Issaquah, WA, USA

problem #7

Dec 152014


  • miles
The contact owns a 2013 Toyota Avalon. The contact stated that while driving at various speeds, the mirrors caused a glare onto the dashboard impairing the contact's vision. As a result, the contact was unable to view the road. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Stuart, FL, USA

problem #6

Jul 032013

Avalon 6-cyl

  • 4,200 miles
I had went to my local dealership plaza Toyota in brooklyn NY to have them take a look at the rear headliner that had been coming down. I was told that my appointment was too late in the evening so I had to set an earlier appoint which would be the following Monday after the holiday. I dropped my car off at about 9am on July 8th and picked it up about 6:30pm that day only to have been told that they rotated the tires...which was laughable because I was never called and told that the problem with my rear headliner could not be fixed that day. I was told by my service adviser that they needed approval from the district manager because the repairs were quite costly and it takes up to 30 days in most instances to get approval. I immediately filed a complaint with Toyota headquarters and nyc BBB. The dealership called me back in a few days and assured me that the problem would be fixed when I came back in the country from vacation. I contacted the dealership in mid August only to have been told that the repairs were denied because the pictures show that the headliner was tampered with and voided the warranty. I again filed another complaint with Toyota headquarters and nyc BBB only this time I was given the opportunity to go to arbitration with national center for dispute settlement. I also have correspondence from the dealership via voicemail and the response they gave BBB that I voided the warranty. The funny thing about this is when the dealership received notification that I had requested an arbitration they immediately started to call my phone every day for 2 consecutive weeks because they know they were wrong to deny my claim and fix the car for free. Now they are facing the fact they may have to give me a full refund for the vehicle or a comparable car.....idiots.

- Brooklyn, NY, USA

problem #5

Jul 012013

Avalon 6-cyl

  • 7,000 miles


The headliner is falling in my car. I have waited a month to get the problem fixed yet it has not been fixed. The back of my chair is also falling.

- Barstow, CA, USA

problem #4

Jun 152013


  • 966 miles
Headliner is falling down in back by rear window. Problem was reported to Toyota. I am told Toyota is working on a fix for it but it will be a while before a resolution is found. As a good will gesture Toyota tacked up the headliner in the middle where it was falling down. A few days later the headliner began to fall down on both sides where it was tacked up by the rear window. I was then told, they were afraid that would happen. Toyota has no resolution and will not replace the headliner or vehicle. I am told by Toyota that this is a common problem. However, as they cannot repair the vehicles that have this problem it sounds like they are still selling vehicles with this defect to unsuspecting customers. Although you can still see out the rear window, who knows for how much longer before it just gives way. As Toyota will not/or can not repair this issue, and will not replace the headliner or the vehicle they really aren't honoring the warranty either. In an effort to try to resolve this issue, I could not get past the claim representative at headquarters nor the factory rep. Evidently, management will not speak with customers and no one will respond by E-mail.

- Newington, CT, USA

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problem #3

Jun 112013

Avalon 6-cyl

  • 200 miles
Serious problem: 2013 Toyota Avalon dashboard trim causes a dangerous reflection of sunlight directly into driver's eyes. During mid-day sun, blinding beams of sunlight bounce off several areas of the mirrored-chrome-colored plastic trim that surrounds the dashboard and wraps around the instrument cluster. Sunlight is reflected off chrome trim beneath the tachometer and speedometer. Blinding sunlight also reflects off trim on both sides of the steering wheel, and other points across the trim. Depending on time of day and direction of car, sunlight bounces off different places on the trim. Because the trim is beveled, instead of a vertical surface, it focuses the sunlight directly back into the driver''s eyes. Drivers need to regularly glance down at the instrument cluster and reflected sunlight from that area and other sections on the dash is dangerously distracting. Accidents could occur as a result of drivers being momentarily blinded by their dashboard trim. Toyota needs to replace the mirrored surface of the trim, as well as other chrome trim on the steering wheel and around the air conditioning vents, with a dark-colored trim or matte, non-reflective surface. Despite similar complaints posted at the NHTSA and my direct contact with Toyota motors usa, the company refused to offer a solution and/or temporary work-around for retro-fitting the trim with a non-reflective surface. The company told me it does not acknowledge there is a problem with sunlight reflecting into driver's eyes from the trim. Thus, no problem means no need for a solution. This needs to be investigated by the NHTSA. Because the problem occurs in 2013 models of Toyota Avalon currently being sold in dealerships, the buying public needs to know about it. Further, Toyota needs to be prompted to take corrective action to prevent unnecessary injuries or fatalities in the future.

- Sugar Land, TX, USA

problem #2

Apr 242013

Avalon 6-cyl

  • Automatic transmission
  • 15 miles
The contact owns a 2013 Toyota Avalon. The contact stated that the sun reflection from the chrome on the dashboard and arm rest distorted his vision while driving. The vehicle was taken to an authorized dealer. The vehicle was not repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 15. Updated 07/16/13

- Port Richey , FL, USA

problem #1

Apr 252013


  • miles
2013 Avalon touring on April 2013 experience with this car hasn't been very good considering that it is a new car. There was an issue with the leather on the back seat buckling and a stain that was on the headliner in the driver's side rear area because of a water leak from the roof. It was taken to clint's auto trim to correct the leather. He felt it was a water stain that was the result of water leaking from an area on the roof that wasn't sealed correctly. Based on what we heard from clint's auto trim, we tested the car by placing water on the car over the area where the stain was present. It revealed a new water stain on the headliner. We immediately took it to service about our finding. The car was taken to stephen's auto glass to fix the leak. The stain on the headliner was cleaned. However, the stain can still be seen. We requested that the headliner be replaced because of the stain. However, my wife is having issues with her eyes burning and nose running while in the car due to the smell of mildew. We turned our car in for service yesterday to get the headliner replaced. Now, they tell us that the headliner is too short to install. So another one will have to be ordered. So our car will have stay until Tuesday. I am highly upset that a brand new car has so many issues. First, it was the leather, then a water leak, and the headliner is too short from the factory. Problems just continue to stack on top of one another. The Toyota experience hardly lives up what is stated on your website that it is supposed to bring a smile to someone's face as akio toyoda said it.

- Columbus, GA, USA

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