This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2002 Toyota Camry. While driving approximately 15 mph, the front driver's side tire struck an object and burst. The vehicle drove into a ditch and crashed into a tree. The contact stated that there was approximately an inch of snow on the ground. The front air bags deployed. The front passenger seat belt unlatched and fractured into pieces. The rear driver's side seat belt unlatched. The front driver's seat belt did not unlatch and was cut off to free the driver. A police report was filed. The driver and the passenger sustained injuries that required medical attention. The vehicle was totaled and towed away by the insurance company. The dealer and manufacturer were not made aware of the failures. The failure mileage was approximately 122,000.
The SRS light has blinked for 5 years. It may blink for a day or two and then not blink for a week. Now it has been blinking everyday for 2 weeks. A diagnostic check was made and I was told that the passenger air bag tried to open but did not. I bought this car used and after about a month the SRS light began to blink.
The contact owns a 2002 Toyota Camry. The contact stated that the driver's side seat belt tensioner does not retract. The failure began approximately 6-8 months ago. The dealer stated that it would cost $400 to replace the tensioner. No repairs have been made. The VIN and mileages were unknown.
The seat belt latch release on my 2002 Toyota Camry fails to "pop out" after un-fastening (releasing) the seat belt. This could lead to an un-safe condition since it could appear that the seat belt was latched when it was not. I was told be the dealer that it would cost $140. To repair this condition. I said that I thought this was a safety matter and should be repaired at no cost. I understand that some other car manufacturers warrant seat belts for the life of the car and make such safety repairs at no charge. Why does Toyota charge for repair of such safety devices? thank you for your attention to this matter. I look forward to your reply.
- Bowie, MD, USA
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- Statesville, NC, USA