This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a letter in September 2015 about my car having a recall on it's airbags. Toyota said they would call when they had the part in. I waited until January 2016. I called my Toyota dealer in January and asked them if the part was in yet. They said no and that I had to order the part. Prior to this, my original letter did not tell me that I needed to order a part. It simply told me to wait for a call from Toyota when the part was in. So then they ordered the part in January. In March, I still had not heard anything. I called and asked about my part and they said they still did not have it. I finally received a letter saying my part was ready on May 23rd 2016. I called my Toyota dealer to make an appointment. The service receptionist I spoke with was very short and rude with me. She told me that my part was still not in and that she had no way of telling me when it would arrive. I have had to drive an unsafe vehicle since September 2015. I should not have to wait almost an entire year for my recall to be fixed. I am still waiting and do not know when my Toyota dealer will be able to fix my car.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received a recall notification for the air bags; however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure. Parts distribution disconnect. Updated 06/29/16 the consumer stated the dealer replaced the air bags. Updated 07/11/16.
The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V286000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 07/27/16 updated 08/01/16.
The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- West Olive, MI, USA
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Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Toyota Corolla. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in August 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue and stated that the repairs were being provided to certain areas first. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V286000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and had not been able to receive the part for the recall repair for an extended period of time. In addition, the dealer stated that there were 30 customers on the waiting list and the contact was next to receive the part for the repair. The dealer stated that they only received a limited supply of parts shipped from the manufacturer. The contact was not experiencing a failure. Parts distribution disconnect.
Was notified over a year ago about recall. Never rec'd word from Toyota about part being available. Called last month and part was ordered. Rec'd another letter from Toyota stating same problem. Called newark Toyota about status of part ordered. Still on waiting list. No explanation why this is taking so long. Called corporate. Apparently parts are backordered and nothing being sent to dealership. Apparently they are still using the same manufacturer for the module that supplied all the faulty vehicles. Why!!! it seems that they really are not taking this very seriously. Why aren't we offered loaner or rental cars as in the case of Honda who has the same problem" how many lives are expendable before something is done to remedy the situation. I see that there are over seven million repairs so far. When will my car be fixed"
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Toyota Corolla. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The VIN was unknown. The contact had not experienced a failure.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V286000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Corolla. Whenever the contact started the vehicle, the air bag warning indicator illuminated continuously. The VIN was included in NHTSA campaign number: 15V285000 (air bags); however, the part needed was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2005 Toyota Corolla. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. VIN tool confirms parts not available.
Takata recall. I was informed by Toyota on 8/10/15 about the takata recall. I was not able to get the recall fixed on my car until 4/11/16 due to the "unavailability of replacement parts." I had to use the car for 8 months without letting anyone sit in the front passenger seat! I was not able to car pool to work and this really put a damper on my ability to reasonably Transport my family, friends and co-workers. The time it took to replace the defective parts is completely unacceptable!
A D V E R T I S E M E N T S
- Franklin, WI, USA