This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. notice or recall received ssc 40B Highlander child protection lock system safety recall 2. contacted 2 Toyota dealerships to schedule an appointment and the national customer service line and was advised that appointments were not available but cars were taken in the order received on a given day with prior days cars being serviced first. 3. I attempted to set an appointment at the convenience of both dealerships this week, next week, next month or even two months away when I could take my vehicle in and have the 30 minute (approximately) repair completed within a reasonable time. I was told that no such appointment could be made and that I had the choice of bringing the car in between 7:00 a.M. and 9:00 a.M. and that it would be done in a hour and a half to three or four hours. Toyota in their recall notice promises "any Toyota dealer will modify the cpl lever at no cost to you in as convenient a manner as possible." It further states "make an appointment."
- Fresno, CA, USA
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- Fresno, CA, USA