really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
114,780 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Highlander accessories - exterior problems

accessories - exterior problem

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2004 Toyota Highlander Owner Comments

problem #8

Dec 022015


  • 118,000 miles


Heat doesn't work and A/C intermittently blows cold or hot. Windshield and windows will fog up in bad weather and without heat I can't defog them forcing me to pull over and manually wipe the fog off every few minutes.

- Orlando, FL, USA

problem #7

May 272015


  • 127,243 miles
Gas station did not close hood completely and it blew open while trying to enter the highway at just over 40 miles per hour.the secondary safety catch did not hold or work ! the hood blew open and shattered the windshield and bent the hood up into the roof.the tops of the fenders near the hinges were also ripped up.

- Belmont, MA, USA

problem #6

Jul 052013

Highlander 6-cyl

  • 160,000 miles
The passenger airbag indicator warning light came on while nobody was even in the passenger seat, while traveling on a California highway. A check of the Toyota owner's manual stated that the entire airbag system would not function if this light came on and stayed on for no reason at all. Since we live no where near a dealer, nearest dealer is 100 miles away, I let it stay that way for awhile. There was also a safety problem with defective headlights on this model, where the always on daylamps melt the front headlights and leave a visible melted bubble, that the dealer refuses to fix because they didn't manufacture the headlights and the vehicle year and mileage is out of warranty- but, we still have the vehicle- they should stand behind their product. Then, most recently, a shuffling sound from behind the instrument panel/ bezel cluster occurred and makes the weird sound for 3 or so minutes sometimes when the car is turned on. It doesn't happen every time, about every 2 times now. The sound used to make a clicking sound for only 1 minute- so, it's getting louder, and longer. We were also told by a mechanic that the suspension/rods/shocks are bad and will need replaced- that is an expensive fix.

- Sierra Vista, AZ, USA

problem #5

Oct 152012


  • 135,000 miles


Drivers side sun visor will not stay in place in the up position and drops down unexpectedly.

- Kingsport, TN, USA

problem #4

Oct 022013

Highlander 4-cyl

  • 85,000 miles
The driver sun visor keeps dropping from it's kept position and blocks the drivers view. This almost caused 2 accidents with myself and then my wife. The sudden dropping of the visor is very dangerous. I have talked to other Highlander owners and they have similar issues.

- Middletown, NY, USA

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problem #3

Oct 112013

Highlander 6-cyl

  • 143,000 miles
As I'm driving the sun visor falls down blocking my vision. This problem can cause an accident. There is a defect in this item and Toyota needs to correct this problem.

- Alameda, CA, USA

problem #2

Sep 012011


  • 150,000 miles
Late last year we noticed that the dayrunning portion of the headlamp cover had melted on the inside, next to the tip of the bulbs on each side. There is no way to turn the dayrunning feature on or off, it is always on. Not only does this wear down the battery, which we've already replaced in one year, but the headlight cover cannot handle the heat generated from constantly being "on". we would like this issue resolved and a discount given on a new set, since it isn't our fault, as it couldn't be turned off. Headlights are expensive, and at night it is a safety issue, since our visibility is drastically reduced- where we live, there are deer and winding hilly roads. If Toyota won't do anything, we will be forced to do this expensive repair ourselves, but will be very, very disappointed. Toyota should stand behind their product, this is a design flaw and a huge safety issue.

- Mendocino, CA, USA

problem #1

Jul 102007


  • miles
The contact owns a 2004 Toyota Highlander. The contact stated that whenever the weather was hot outside the driver side visor fell down. The vehicle was taken to the dealer who stated that the failure was a known issue, but it was considered usage and was not covered under warranty or recall. The failure mileage was unknown and the current mileage 89,559.

- Volencia, CA, USA

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