really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 45
Average Mileage:
111,520 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Highlander seat belts / air bags problems

seat belts / air bags problem

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2004 Toyota Highlander Owner Comments

problem #5

Jun 012016


  • 192,000 miles


This has been going on for two days now. There is a buzzing like something is malfunctioning on my passenger side coming from the dash I brought the vehicle to pep boys and they said that my air bag is malfunctioning. Is result of this my job won't let me drive patients because of the danger. This really needs to be fixed. I know for a fact it's the airbag because Toyota told when I brought it there because pep boys told go to the dealership for them to confirm and it was!. this happens in motion and a little while in motion. When it is humid outside the buzzing is even worser to where the side panel vy drivers left leg vibrate.

- Breaux Bridge, LA, USA

problem #4

Dec 292014


  • 163,000 miles
Car in motion @45 miles an hour at 8am 12/29/14. Driver lost consciousness due to medical event, which resulted in auto running off road after hitting curb and sidewalk, then hitting a roadside fence at an estimated 45 mph. The car then rolled and landed on roof. Driver was seat-belted. None of the airbags deployed during the collision. Driver suffered trauma to head and other injuries. Car was rated by insurer as completely totaled.

- Belmont, CA, USA

problem #3

Jul 052013

Highlander 6-cyl

  • 160,000 miles
The passenger airbag indicator warning light came on while nobody was even in the passenger seat, while traveling on a California highway. A check of the Toyota owner's manual stated that the entire airbag system would not function if this light came on and stayed on for no reason at all. Since we live no where near a dealer, nearest dealer is 100 miles away, I let it stay that way for awhile. There was also a safety problem with defective headlights on this model, where the always on daylamps melt the front headlights and leave a visible melted bubble, that the dealer refuses to fix because they didn't manufacture the headlights and the vehicle year and mileage is out of warranty- but, we still have the vehicle- they should stand behind their product. Then, most recently, a shuffling sound from behind the instrument panel/ bezel cluster occurred and makes the weird sound for 3 or so minutes sometimes when the car is turned on. It doesn't happen every time, about every 2 times now. The sound used to make a clicking sound for only 1 minute- so, it's getting louder, and longer. We were also told by a mechanic that the suspension/rods/shocks are bad and will need replaced- that is an expensive fix.

- Sierra Vista, AZ, USA

problem #2

Oct 132008


  • 42,498 miles
The contact owns a 2004 Toyota Highlander. The contact was driving approximately 35 mph and swerved to avoid another vehicle. The vehicle crashed into a large pillar on an overpass and bounced off of it into oncoming traffic. The vehicle also crashed into a second pillar. The driver suffered no injuries. The air bags failed to deploy with the massive impact of the crash. The dealer was notified of the failure and stated that the air bag sensor must be struck in a specific area for the deployment to occur. The failure mileage was 42,498.

- Overland Park, KS, USA

problem #1

Jan 192009


  • 100 miles
2004 Toyota Highlander airbags not working.

- Watertown , WI, USA

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