definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Highlander steering problems

steering problem

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2004 Toyota Highlander Owner Comments

problem #1

Dec 262007

Highlander 6-cyl

  • Automatic transmission
  • 39,000 miles


I noticed a clunking noise and "sensation" in the steering wheel when traveling at a slow speed especially when turning corners or on a bumpy road. In December, 2007 I took the Highlander to the dealer and was first told that it was not a problem and just needed some lubrication. When I questioned the service manager further about the possibility of it being dangerous, I was told that it "could be a problem and that the steering shaft should be changed". I was told that the column could "lock up", causing loss of steering. After further questioning, the dealership gave me a copy of the Toyota technical service bulletin dated February 2006, obviously Toyota was well aware of the possible danger, I was also told that it was not an unusual problem. They would fix the problem at a cost of $450 to me since the car was no longer under warranty. My warranty expired in may of 2007, almost a year after the technical service bulletin was issued. It appears that Toyota purposely has not issued a recall in order to save money. Those of us who own a 2004 Highlander are now out of warranty and out of luck. Since this is a potential danger and Toyota was aware of the problem for well over a year, I believe that Toyota should be responsible for all needed repairs and a recall issued.

- Tampa, FL, USA

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