definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Toyota Highlander body / paint problems

body / paint problem

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2011 Toyota Highlander Owner Comments

problem #6

Jul 012014


  • 50,000 miles


The power lift-gate door does not open or close properly, broke about 50000 miles after the 36 months or 36,000 miles. The car was Toyota certified. I feel this should be handled as a recall instead of tsb because it was a designed issues reason Toyota upgraded with better designed hinges. Also, it will be nice if Toyota informed us about the tsb by writing so owner can double check.

- Seaside, CA, USA

problem #5

Sep 302014


  • 37,500 miles
The auto liftgate for the rear door would not go up and down. Toyota has refused to fix this problem even though a service bulletin has gone out for this defect!

- Claremont, CA, USA

problem #4

Oct 242013


  • 55,000 miles
The automatic latch of the liftgate started to fail. The liftgate not longer opens automatically. I was told it is probably the motor and the parts cost alone is over $1,200. I cannot afford this and am doing without that feature, but annoyed!

- Stoughton, WI, USA

problem #3

Aug 082014


  • 56,000 miles


The automatic latch of the liftgate started to fail. The liftgate not longer opens automatically. The vehicle has been taken to the dealership and they rejected to fix the problem because the vehicle is not longer under warranty.

- Katy, TX, USA

problem #2

Jan 252014


  • 39,000 miles
I have a 2011 Toyota Highlander. The arm of the automatic lift gate detached from the body of the car. On Feb 5, the Toyota dealer informed me that not only was the end of the arm stripped and would need to be replaced but that the motor had burned out and would need to be replaced as well. I rarely use the auto lift gate, so I was shocked to hear this.of course it's out of warranty by 3,000 miles. I called Toyota and they said there are no known problems but after doing some investigating, there have been quite a few complaints filed over this issue.

- Gilbertsville, PA, USA

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problem #1

Apr 112012

Highlander 6-cyl

  • 26,500 miles
I purchase my car from carmax on November 20, 2010. Approximately fourteen months after the purchase of this vehicle, I began having trouble with the rear liftgate door not completely closing properly. I took my car back to the dealer on to have this corrected but to date, the dealer has been unable to do so. Thus far, my trucks? automatic liftgate door has been inoperable for over 120 days and the dealer ship has reviewed the issue, took pictures of the affected area and filed a report to Toyota headquarters. The service manager at the dealership also advised me to contact a customer service representative and file a complaint. On June 15, 2012, I called your customer service department and spoke with a Toyota customer service representative. The representative stated that he submitted my complaint (case # 1206150405) and that Toyota is aware of the issue and is working on a fix for the problem and as soon as they were able to determine the fix, they would contact me. It has been over 2 months since I last spoke with someone from your company and I haven"T received any resolution. Attached are copies of the repair order that document the dealership"S attempt to repair my car....updated 09/12/12 updated 09/19/2012

- Forestville, MD, USA

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