really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
36,775 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Toyota Highlander seat belts / air bags problems

seat belts / air bags problem

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2013 Toyota Highlander Owner Comments

problem #2

Aug 092016


  • 50,000 miles


The contact owns a 2013 Toyota Highlander. The contact stated that the pretensioner on the seat belt was excessively tight. The vehicle was taken to the dealer, but the failure was not diagnosed. The vehicle was not repaired. The failure mileage was 50,000.

- Bow, WA, USA

problem #1

Oct 232014


  • 23,550 miles
I was cutoff by another driver in heavy traffic and hit my brakes to avoid hitting the driver in front me. I heard the seatbelt and my sons car seat come loose. I turned around and saw my 2 year old sons car seat had been ejected and his face had slammed into the passenger seat in front him. I was pushing the car seat back, so he could breath, with one arm and pulled over to the shoulder as quickly as possible. The traffic around was too fast for me to get off the vehicle to reinstall the car seat so I adjusted it as best I could without taking him out of the seat and proceeded to take him to school. I called the dealer I normally go to ([xxx] ) and took the vehicle on my lunch break so they could change the seat belt. I was then informed that both the shop foreman and service manager refused to change the seatbelt because it was working properly there and said I had installed the car seat incorrectly! they refuse to take responsibility and I refuse to put my kids back in that car, what can I do? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

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