really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Toyota Highlander body / paint problems

body / paint problem

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2014 Toyota Highlander Owner Comments

problem #1

Feb 022015


  • miles


A 2014 Toyota Highlander was purchased in 2/2014.the customer noticed water coming inside the vehicle through the seat belt A-frame panel causing the interior floor to become wet with standing water.upon dealership inspection in 2/2015, black mold was found from the passenger side extending to the trunk.the black mold found was extensive pentrating the carpets, the sound barrier foam into the frame of the vehicle.due to the extent of the mold found, the dealership notified the customer that corporate would need to be involved, as this was not something that could be dealt with at their level. When the customer met with a representative of Toyota corporate, the customer was informed that this was the 3rd vehicle that the rep had in their territory. The customer learned of an internal Toyota document that specifies that this is a manufacturer?S defect that occurred during the build process (T-tt-0322-15). The document describes the known issue with a kinked sunroof drain that leads to water intrusion and mold.when asked why this was not recalled due to the health exposure of black mold, the rep responded that this was not a safety issue like a brake failure.the remediation process outlined by the corporate rep was inadequate as it did not remedy the significant exposure of the entire vehicle. Toyota could not produce any documentation that suggests a thorough evaluation of the environmental risks or certified that their process will rectify the mold exposure. The customer has photos of the extensive damage, the internal Toyota document specifying this defect and emails with Toyota that demonstrate a lack of willingness to address this from a health and safety perspective but rather from a corporate loss standpoint. Toyota?S actions seem unwilling to help determine the best course of action regarding a known technical issue leading to the water intrusion and black mold.

- Brisbane, CA, USA

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