The contact owns a 2017 Toyota Highlander. While the contact was seated in the front passenger seat, the driver fell asleep behind the wheel. Upon waking up, the driver attempted to depress the brake pedal, but the vehicle failed to stop. As a result, the vehicle crashed into a light pole and the air bags failed to deploy. The driver sustained injuries to the stomach, head, and neck. The contact sustained foot, chest, tongue, and neck injuries. The four rear passengers sustained injuries to the neck, head, lips, feet, and arms. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The contact called queensboro Toyota at (718) 335-8600 (located at 62-10 northern blvd, woodside, NY 11377), but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 30,000.

- Bristol, NY, USA

I have a safety concern regarding my 2017 Toyota Highlander. I am trying to use the Highlander's advertised ability to tow a small rv trailer (under 5000lbs). Toyota agrees this requires installation of a brake controller in the Highlander and electric brakes on the rv trailer. I installed a brake controller following standard industry practices. When the manual brake switch is then applied, my Toyota Highlander displays "pre-collision system malfunction" warning message even if the pre-collision system is turned-off. (note: This issue only occurs in 2017 and 2018 Highlanders since earlier versions did not come equipped with a collision avoidance system). I believe that the burden should be on Toyota to provide proper instructions on how to rectify this issue. Toyota has not properly addressed this issue despite my repeated letters to Toyota. I am particularly concerned that because of the lack of guidance provided by Toyota on this issue, some folks (as noted on internet www.toyotanation.com/forum/333-Highlander-3rd-generation-2014/1509914-7-pin-wiring-harness-2017-Highlander-limited.html) are inserting a diode to prevent their brake controller from driving power back onto the brake sense line in order to prevent the "pre-collision system malfunction" warning message. This also prevents the brake lights on both the tow vehicle and trailer from being lit when the trailer brakes are manually applied. I believe this to be unsafe. The ability to apply the trailer brakes independently of the tow vehicle brakes (I.e. the manual override capability) is a safety feature for reducing trailer sway which can occur in certain circumstances. Furthermore, it is my understanding that the manual override capability is required by law in California. Toyota needs to provide guidance since only they have the detailed knowledge needed to develop a solution.

- Ellicott City, MD, USA

I purchased my Toyota in March. Last nite was our first storm of the year. I live in salem, nh and we had maybe 2-3 inches of snow. I was driving home and went off the road twice. I tried pumping brakes and I feel as though I had no control over this SUV I could not stop. It was not deep snow. I feel something is very wrong with this car. I was not going more than 25 mph and my SUV went off road and I narrowly missed a telephone pole. I have never had an SUV that drove this badly. Something is not right, my husband even drove after I went off road and while he was driving the car slid all over road too. Do you have any other complaints in this type of weather. I bought this car for safety features and now I am in fear of my life in snow. Help me please.

- Salem, NH, USA

We were in a thanksgiving day related touch N go traffic on a normal street, which enters into a mall. All of us are stopped at a red light, car ahead of us just started moving and we followed after allowing a safe distance, then suddenly the car ahead of us stopped, so I tried stopping quickly, but the car's automatic collision avoidance kicked in and took control of my brakes, but it still didnt stop, I was trying to stop, but the brakes were not working. Ended up rear-ending car infront of me. The whole point of this safety feature was to prevent the car from rear ending other cars in day-to-day traffic situations. Also our speed was not more than 20 mph, when I hit the gas pedal, almost instantly I realized I have to stop and took my foot off the pedal, tried braking, but car kept rolling forward. This is just 4 month old car with 2500 miles on it. Waiting to see how Toyota handles my case, in the meantime, insurance thinks I am at fault and started the claim, covering the car infront of me. My dashboard displayed a "brake" message in red color, which is true, it identified a collision, but didnt stop. Imo stopping is more important! there was some damage to car infront of me, my car had some minor damage to grills and front bumper area.

- Ashland, MA, USA

2017 Toyota higlander. Consumer writes in regards to unintended acceleration. The consumer stated while depressing the break pedal the vehicle continued to move forward. Due to the failure the consumer has ran into a handicap sign, lawn tractor and wheelbarrow. The collisions caused damage to the front bumper, number plate and number plate cover. Also, caused deep scratches tot he left lower panel. The vehicle was repaired. The manufacturer was notified updated 09/28/2017

- Westport, MA, USA