I contacted Toyota and complained about the seat as it gave instant pain in the spine and neck and very hard to drive sitting on the drivers or driver side passenger seat. Being too curvey is neither agronomic for any standard size human being nor allows any rest to the backbone. The headrest is very tilted forward, which strains the spine and neck immediately. I had a Toyota Highlander 2005, and I didn't pay much attention to any test drive because the seat on the Highlander 2005 was very comfortable. But 2018 is horrible to drive. I'm very much regretting buying such a car that I can't drive without hurting my spine and neck. The Toyota support suggested using a cushion between the seat and drivers back, and the vendor offered no to fix the issue. I don't think I'll ever buy from a business that punishes the customer through selling horrible products and decline to take the responsibility to fix it. I ended up paying about $35000 for a not ridable vehicle, and I'm feeling miserable about it.

- Winter Haven, FL, USA

The xle front passenger seat sits very high, causing my head to brush up against the ceiling. This is will cause head and possibly neck injuries in the event of a collision. I'm not particularly tall at 5'10', but anyone taller will have a worse problem. There is no way to lower this seat. I don't want to suffer a head injury just because the seat is very high.

- Baldwin, NY, USA