really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
10,339 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Toyota Highlander body / paint problems

body / paint problem

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2018 Toyota Highlander Owner Comments

problem #5

Oct 012019


  • 12,300 miles


When pulling into a parking place, slowly, with right foot on the brake, getting ready to stop before the curb, the car accelerated, jumped the curb going over the sidewalk and hit the building. My right foot was still on the brake when it stopped. This happened in a doctors office parking lot. Air bags did not inflate.

- Surprise, AZ, USA

problem #4

Jan 222019


  • 23,161 miles
January 22, 2019 while driving approximately 75 mph on the interstate the panoramic sunroof glass exploded in my car. Sounded like a shotgun when off and the pressure I felt in my back, I thought I got shot. Glass totally blew out of the car with only a couple inches left around the sides. No rocks or anything hit it. Filed a police report.

- Bay St Louis, MS, USA

problem #3

Feb 082019


  • 15,000 miles
When hit breaks hard... I hear a bang/noise from rear of my highlanger. ( dealership admit this is abnormal sound but they can't do anything about it). Transmission shift roughly, not smooth shifting. If car is in drive and im holding breaks car rear starts making banging noise N start shaking. So far my car has only 20K miles on it. Suspension is pretty stiff doesn't help while driving over post holes.

- Floral Park, NY, USA

problem #2

Oct 222018


  • 20 miles
I purchased brand new Toyota Highlander 2018 on Oct. 20, 2018 but the rattle (clicking) noise from passenger door side (B-pillar). I can hear the noise mostly while I am driving on the highway. I do not have any crash and accident.

- Auburn, AL, USA

problem #1

Aug 112018


  • 1,215 miles
I purchased a new Toyota Highlander from massey Toyota in kinston, nc in may of 2018. On August 11, 2018, the rear hatch glass spontaneously exploded and fell out of the car while it was sitting untouched in the driveway of the owners home. The weather was clear and warm. Toyota initially refused to cover this under the Toyota new car warranty, however finally they agreed to cover the window. A few days later my wife started noticing a squeak and rubbing noise coming from the back hatch when the car was was warm from the sun. After taking the car back numerous times to the dealer. The Toyota service department discovered that the back hatch/back door was rubbing near the spoiler area of the hing, at such a force to cause paint to come off the area. The service manager agreed that this was a manufacturer defect and that Toyota was required to cover this new car defect. However, after having the car for 2 weeks Toyota refused to cover the manufacture defect. In conclusion, the 2018 Toyota Highlander model has a defect that results in the back rear door & spoiler to rub and results in the back hatch glass breaking and even further damage to the paint and body of the vehicle. Toyota has shown a they can not be trusted to fulfill their obligation to new car customers.

- Dover, NC, USA

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