This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I pulled my vehicle into the driveway and stopped outside of the garage. I stepped out to fold my mirrors on both sides of the vehicle as the garage is very narrow. I also need to unload my belongings from the rear hatch. I walked around to the Right side mirror, folded it and headed to unload the hatch when the vehicle PULLED ITSELF INTO THE GARAGE; literally! I could not open the doors as they lock and the space is so narrow. The vehicle stopped when it hit the back wall of the garage. I immediately opened the door and turned the vehicle off. The Vehicle sounds an alarm and shows the message "Shift to park" if not in Park. This did not happen. I sat in the car putting my sunglasses away and unplugging my phone before exiting. If I had not put the vehicle in Park, I would have heard and seen the warnings immediately and the car would have moved immediately; not 30-60 seconds after exiting. Note: our driveway is flat
The contact owns a 2020 Toyota Highlander. The contact stated that while the vehicle was turned off and in the park position in order for their mother to unload the trunk, the vehicle suddenly rolled away in reverse. The vehicle rolled over their mother. Once the incline of the street was more of a plato the vehicle coasted to a stop. They were able to catch up to the vehicle and return the vehicle to their home the contact stated that their mother received injuries to her face, right arm, right hand, left rib area, left leg, and foot areas. Medical attention was needed. The contact had the vehicle towed to the dealer (highland Toyota located at 5500 45th avenue dr, moline, il 61265; (309) 764-2481 ) who diagnosed that no defect or malfunction could be detected. The manufacturer was made aware of the failure and sent an investigator. The approximate failure mileage was 500.
This vehicle will let you shut the engine off in drive without shifting to park. If you do this and leave the vehicle on a slight incline, it will roll away and you may not be able to get back to it and into it in time to get your foot on the brake and then shift it into park. This should not be allowed. You should have to shift to park before the engine can be turned off.
- Framingham, MA, USA
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- Independence, OH, USA