This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hid headlights failed, go on and off at random times. It started at 45,000 miles and the dealership replaced them at no cost to me and now the lights are failing again at 109,000. I was told not to turn them on during daylight to help them last longer. I use them during the day, depending on what road I am on for safety reasons. I don't believe that lights should fail so frequently.
The contact owns a 2007 Toyota Prius. The contact stated that the driver was traveling 40 mph when the headlights failed to illuminate. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 68,000 and the current mileage was 68,500.
1. the right-front headlight often goes out after the car has been driven for a while. (fortunately, both headlights don't haven't out yet!) this really should be considered a safety issue - why isn't there a recall? 2. the back-up camera often stops working for a few days at a time. This is a problem, given the very poor visibility the mirrors have behind this car.
Headlight on driver side intermittently goes on and off (mostly stays off) and has been doing this for 60,000+ miles (I have 127,000 miles on it now). I got quoted a huge amount to replace the light - $100+ for the light and one hour of labor. Ridiculous! I see that many more have had this same problem and I just think Toyota should do something regarding this obvious defect. So, decided to do this official complaint. I should have done this a long time ago! it is very dangerous driving around with one headlight but who is to say the problem would fix itself even if I get the light replaced. Something is terribly wrong!
The headlights keep going out. This happens at any speed and in any climate. Flickering them off and on alleviates the problem. Been happening for close to 2 years now.
- San Dimas, CA, USA
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The headlights of my Prius are hid and at 60,000 the right light intermittently began turning off randomly and now both are doing it in the matter of a month. At times both headlights will be completely out and it requires you to turn the lights off and back on to get them to work. A definite safety hazard. Both lights are now turning off several times in a 30 minute period.
Drivers side hid headlight in my 2007 Toyota Prius went out twice in 5 minutes while driving. I was able to resolve the issue both times by turning the lights completely off and back on. The first time the light went out, a driver next to me notified me as I was getting on the interstate. I pulled the car over on the interstate, turned the lights off and back on, which resolved the issue. The second time the drivers side light went out was when I was driving down the dark interstate at night at approx. 60 mph. This was within 5 minutes of the first incident.
Hid lights turn off anytime they want for no reason. Turn lights on and off turn back on possibly stay on for seconds or for awhile. This is complete crap and very frustrating. I see tons of complaints online and no fixes. If Toyota wants to fall to the wayside they should continue to make products like this.
My left headlight keeps going off and then back on. Sometimes hitting a bump on the road causes it to turn off/on. Other times I can manually turn the headlights off and it will come back on. Several times, we have tried to get it back on, and no positive results. This happens several times a day. Originally I thought it was a bulb but when I took it in, bulb was fine. Wires are not loose. I see numerous complaints about this and see that Toyota has not done a recall on this. I have young children and it makes me extremely nervous because I fear that this will happen to the other headlight at night.
My headlights started failing at 30,214 miles and I took my car in for service, they replaced the right headlight. At 32,571 they replaced my left headlight. I now have the same problem with the left headlight which even after replacing the bulb, will not work. I have contacted Toyota and they want me to incur the expense of having it diagnosed at their dealership before they will even consider covering it even though there was a class action lawsuit of which I was never made aware. As agreement, Toyota agreed that they would extend the warranty on the bulbs and if you were outside the extended warranty, they would still fix the lights if you had documented problems prior to the warranty period expiring. I have the evidence yet they want me to incur an expense so they know what's wrong. I feel this is totally wrong.
Head lights went out at night. Had them replaced at aaa repair shop in san jose, ca. Cost $300. Toyota wanted $600. Then they went out at night again on Dec 2010 replace again in susanville, ca. Cost$300. Then Toyota came out with recall notice with a written report to replace lights and power unit all at once. Then they just went out again Dec 2011. Do not know cost yet. No accidents from these outages but there could have been. They went out at night not at the same time but could have. This time only the driver side went out. It comes on then goes out then comes on again only for about 30 seconds. I think there is trouble with the power unit or bad design.
When driving the headlights of my 2007 Prius turn off. It began happening on the passenger side headlight very intermittently, in the past few months it began happening more and more often to the point now where my passenger side headlight turns off every time I drive at night. The headlight will turn back on after switching the on/off switch but after a few seconds turns off on its own again. It mainly happens with my passenger side light but at times both headlights turn off completely. This happens unexpectedly and causes a safety issue when driving on rural roads. I am very concerned with this and the fact that Toyota has done nothing to address the issue. I understand the class action lawsuit filed, I was not a part of that as I was unaware it was even occurring.
Headlights failed. Lights went completely out (both sides) while on high beams while driving on a rural windy road. I could have been killed! I had to pull over when they went out and I was driving on a rural windy road with lots of deer. I called my husband and he had me turn on my fog lamps to get home. My lights then only worked on low beams, but then with in a few days the passenger low beam goes out after about 5-10 of operation. Now both, on low beams are going out after 5-10 minutes of operation - high beams do not work at all. Took to dealership, told me it is the hid lights and would cost over $300 to change both. This is insane!!!!! your Agency knows this is a safety problem and has decided to let big Corp get away with robbing us. You are just as bad as Toyota for letting them knowingly get away with this and not even warning us owners about this happening. In addition, my rear drivers side tail light is now out and I was pulled over for a fix it ticket. Something is seriously wrong with the Prius and you are covering it up.
The mileage is between 30 and 35 mpg, which is a long ways from the sticker claim. The headlight goes on and off intermittently, even though replaced several times. Second headlight is also failing. The blower works only intermittently, usually after hitting a large bump in the road.
Passenger headlight went out while driving. When I went to replace it the next day, the light was working. Today (Dec 30, 2011) problem occurred again.
Hid light randomly go out. Sometimes the driver side, sometimes the passenger side...sometimes both. They usually come back on by turning them off and back on at the switch. Dealer quoted $700 per light to fix. Ridiculous for early failure of a "upgraded" light option that we had to pay extra for when we purchased the car.
Approximately one week after having my battery replaced by a Toyota dealership in temecula, ca the digital display on my dashboard stopped working and no longer displayed my speed, gas tank gauge, trip mileage or total mileage. After another week or so passed, the display, or cluster display, as it is listed on a Toyota repair estimate from November 3, 2011, would work intermittently by again displaying my speed, gas tank gauge, etc. The display would sometimes work for a few hours and then stop working, and not work again for several days or a week or more. Currently, it the display continues to work intermittently only, causing me to drive for days or a week or more with no visual display of how fast I am driving or how much gas I have remaining in my tank. This failure of the cluster display is a hazard to me and especially to my young teenage daughter because we do not know for sure how fast we are driving or how much gas we have remaining at any given time when the display stops working. I had my vehicle inspected by the Toyota dealership in temecula, ca and they recommended replacing the combo meter since they believe there is an open circuit in the combo meter, but they could not guarantee that their recommendation would resolve the problem. They then advised me that a service bulletin was issued for problems with the cluster display, but no recall has been ordered and they could not cover the cost of fixing the problem under warranty. I then called Toyota corporate offices at 800-331-4331and spoke to the service director, who offered me a 40% discount on the cost of replacing the combo meter on a reimbursement basis and said if a recall was ordered I would get a full refund. I believe the problem on my Toyota Prius of an intermittently functioning cluster display presents a significant hazard for the reasons stated above and warrants a recall.
A D V E R T I S E M E N T S
- Tumwater, WA, USA