This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Toyota Prius. The contact stated while driving 65 mph, the vehicle lost motive power. The contact stated the check hybrid system warning light was illuminated. The vehicle was not drivable. The vehicle was towed to her residence. The vehicle was pushed to an independent mechanic nearby her residence however, the mechanic was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 282,000.
The contact owns a 2010 Toyota Prius. The contact stated that while driving at unknown speeds, the vehicle stalled without warning. The vehicle was turned off and restarted occasionally. The contact received notification of NHTSA campaign number: 18V684000 (hybrid propulsion system). The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.
The contact owns a 2010 Toyota Prius. While driving approximately 60 mph, the vehicle stalled and could not be restarted. In addition, the check hybrid system warning indicator illuminated. The vehicle was towed to Toyota of redlands (located at 921 New York St, redlands, ca 92374, (909) 793-0300) where it was diagnosed that the fuel gauge was inoperable, which caused the vehicle to stall. The vehicle was not repaired. The vehicle was repaired per NHTSA campaign number: 18V684000 (hybrid propulsion system) on February 27, 2019; however, the failure occurred. The manufacturer was not contacted. The approximate failure mileage was 200,000.
The contact owns a 2010 Toyota Prius. Each time the vehicle was driven, it shook, stalled, and the check engine warning indicator illuminated. In addition, the contact had to depress the brake pedal with excessive pressure for the brake lights to illuminate. Also, the horn failed to function. The vehicle was taken to South bay Toyota (located at 18416 S western ave, gardena, ca 90248, (310) 323-7800), but was not diagnosed or repaired. The vehicle was later taken to autonation Toyota cerritos (located at 18700 studebaker rd, cerritos, ca 90703, (562) 802-4000), but was not diagnosed or repaired due to the repair fees. The VIN was included in NHTSA campaign number: 18V684000 (hybrid propulsion system). The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 18V684000 (hybrid propulsion system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Stevens creek Toyota (4202 stevens creek blvd, san jose, ca 95129, (408) 984-1234) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
- Santa Clara, CA, USA
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The contact owns a 2010 Toyota Prius. While driving at 35 mph, the vehicle shook and smoke emitted through the vents of the vehicle coming from the engine. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. There was no warning indicator illuminated. The vehicle was towed to the contact's residence and later taken to an independent mechanic, but was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 18V684000 (hybrid propulsion system) and went to Toyota of downtown la (located at 1901 S figueroa St, los angeles, ca 90007, (213) 354-9999) without the vehicle and was informed that the part was not available. The contact was informed that the part was not available for the repair. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 97,400.
The contact owns a 2010 Toyota Prius. The contact stated that the vehicle experienced a loss of engine power. The check hybrid system warning indicator illuminated. The vehicle was towed to Toyota of greenville located at 2686 laurens rd, greenville, SC where it was diagnosed as an ipm failure and the inverter would need to be replaced. The contact referenced NHTSA campaign number: 14V053000 (hybrid propulsion system, electrical system) however the dealer informed the contact the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.
I was driving approximately 35 mph and all of a sudden the car stalled and stated, "check hybrid system". stopped the car right away called my insurance company for emergency road service and had the car towed to a Toyota facility where they diagnosed the problem as a failed inverter, which is part of the hybrid system. This is a safety issue and must be addressed. If I had been on a freeway or in heavy traffic, I could see this being a very dangerous scenario.
About a mile after having entered the freeway as I was merging towards the carpool lane the car shut off in the number three lane.the dashboard displayed the message, "check hybrid system", and would not respond. My speed was approximately 65 mph when this occurred. I immediately pressed on the brake but the car was not slowing down as it normally does. When I finally got over to the number 1 lane, I entered the emergency lane but was still having trouble coming to a stop. I brushed up against the freeway wall in order to come to a complete stop. After switching the car off and attempting to restart it, I would get no respond and all the dashboard indicators would remain on with the "check hybrid system" displayed. This incident was terrifying as I was driving with my two year old daughter and two other occupants. The car should have displayed a warning and not simply stalled out. If this incident had taken place a few minutes later, I would have been in the hov lane and could have resulted in a devastating accident.
Making a right turn at 15 mph and upon pressing gas pedal to accelerate after completing turn, power is reduced to 'limp home mode' at 10 mph. Check hybrid system message appears on center console. 1 mile later the vehicle loses all power and will not restart. Emergency towed to nearest Toyota dealership. Inverter on backorder from los angeles warehouse and estimate is 3 weeks to replace. Retail price of inverter plus labor and rental car expenses all covered under warranty is about $11,000 usd. Toyota has been exemplary in this ordeal and taking care of the customer. This is a heads up to other owners of inverter related to recall: Recall subject : inverter failure may cause hybrid vehicle to stall report receipt date: Feb 12, 2014 NHTSA campaign number: 14V053000 component(s): Hybrid propulsion system.
A D V E R T I S E M E N T S
- Zion, IL, USA