6.7

fairly significant
Typical Repair Cost:
$850
Average Mileage:
18,350 miles
Total Complaints:
25 complaints

Most Common Solutions:

  1. not sure (12 reports)
  2. replace windshield (11 reports)
  3. unsure (2 reports)
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2016 Toyota Prius windows / windshield problems

windows / windshield problem

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2016 Toyota Prius Owner Comments (Page 1 of 2)

problem #25

May 012019

Prius 3 4L

  • CVT transmission
  • 28,600 miles

A D V E R T I S E M E N T S

click to see larger images

windshield cracks easily windshield cracks easily

Crack started on passenger side of front windshield. Very strange. I came back from vacation and noticed a large crack after driving it the first day back to work. What I found odd was the crack started at the bottom of the glass, under the passenger windshield wiper. I didn't recall a rock hitting the window while driving the first day back. Really strange that a rock reached under the wiper and caused a break. Anyway, I didn't recall such thing happening. Within a couple two days, the crack spread quickly and covered 1/4 of the windshield.

- Tim A., San Diego, CA, US

problem #24

May 232018

Prius Touring III

  • Automatic transmission
  • 42,000 miles

My front windshield cracked last May, 2018 (due to a rock chip). It wasn't resolved (camera/senors, calibration etc...) properly until Aug, 2018. This year, March 2019 the windshield is cracked again, in 2 places. The first (2018) incident I remember thinking (after noticing the crack spread) "man the rock didn't seem to hit that hard". The crack begin from the tinted rear mirror area, so I never noticed until it started to spread. I live in TN, urban areas and driving habits hadn't changed, so having two extreme cracks from rocks is unusual.

We own 2 other vehicles (Lexus & Nissan) for over 8 years and not suffered these type of cracks from either, the windshield looks as if it would shatter. Anyway, I got to thinking that maybe something is wrong and this windshield cannot sustain ANY impact. I have like pits in the Lexus and Nissan but NEVER cracked.

I decided to search and found that many others have this issue as well. I reached out to Toyota Corporate, hoping they might attempt to remedy (since it has not been a year for replacement) but to no avail. I hope they own up to this one, I mean the windshields may not come bullet proof but these appear have the ability to shatter easily with little impact.

- Dee L., Memphis, US

problem #23

May 252017

Prius Touring IV

  • Automatic transmission
  • 9,884 miles

We bought this car on 2/14/17. It was used and had about 3400 miles on it at the time. In May, we were due for our first 5000 mile maintenance appt. We were on the road, so we stopped by Chuck Hutton Toyota in Memphis, TN, to have the work done. A chip in the windshield had happened a few days before our trip, so we decided to have the chip fixed upon our return. We turned the keys over to the dealership for the maintenance and an hour later, they returned it to us with the long crack across the windshield. You tell me, what about an oil choice would precipitate a crack in our windshield???

We were very upset. Went back inside to complain, but there was no resolution. I later emailed the dealership asking for restitution, but were told they would not take responsibility for it. We didn't have a fixed, well because I was still POd, but also because I had the sense that it would just happen again. Guess I was right about that. We finally, over two years later, went to see about getting it replaced. Well, the dollar amount given us was shocking. We did not leave the care for repair. Instead I came home and Googled 2016 Toyota Windshield and this site picked up. If the class action suit is successful, we will be very interested. Thinking about selling the car - the insurance is high, the repairs are high, and now this. Ugh!

- Kandys B., Boonville, US

problem #22

Dec 202018

Prius 3 Touring 1.8L

  • CVT transmission
  • 49,500 miles

A D V E R T I S E M E N T S

Easily cracking windshields from Toyota are not something I expected from this manufacturer. Very disappointed after reading the class action lawsuit that currently in litigation. Toyota should own up to this!

- James C., Laguna Niguel, US

problem #21

Jan 182017

Prius

  • Automatic transmission
  • 1,553 miles

Windshield cracked.....apparently there was a stone chip at the bottom left corner.. The annoying part is that I would have never noticed said stone chip. It was so small and in the bottom corner.. I had to pay to get this fixed.

- Astrid N., Saskatoon, SK, Canada

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problem #20

Apr 062017

Prius

  • Automatic transmission
  • 6,214 miles

Windshield cracked for the second time! It was literally like 3 months after it had cracked the first time and I had had it replaced. Again, Toyota said it was a stone chip that caused my windshield to crack. It was located at the very top of my windshield. I personally was unable to see this stone chip but the lady told me the test they do i that they run a pen down the crack and if the pen catches, then it is a stone chip. Again, I had to pay to have this replaced. Very annoying...

- Astrid N., Saskatoon, SK, Canada

problem #19

Nov 042018

Prius

  • Automatic transmission
  • 31,000 miles

A D V E R T I S E M E N T S

click to see larger images

windshield cracks easily windshield cracks easily windshield cracks easily

This is the third time my windshield has cracked and I have only had the car for a little over 2 years!! Again, Toyota says a stone chip was the cause for my windshield cracking. The really annoying part is that the guy tells us that because the stone chip is at the bottom of my windshield, they would not have been able to fill it in because my dashboard is in the way. So yet again, I am being told that I have to pay for a problem that keeps happening and there is nothing I can do to prevent it! Right now, I have not repaired the windshield.....what is the point? It's probably just going to crack again..

- Astrid N., Saskatoon, SK, Canada

problem #18

Oct 012018

Prius 1.5L

  • CVT transmission
  • 65,000 miles

I'm a big lover of Toyota. This is my 3rd Toyota Prius. Never had any problems with any of them. I bought this one used, drove about 5k and then a very tiny pebble hit it to start crack about half inch. After that, about 2 inches per day, getting worse. Toyota should recall the part. Thank you.

- Igor V., Sacramento, US

problem #17

Jan 112018

Prius Touring

  • CVT transmission
  • 27,680 miles

Small pebble hit the windshield while driving and again, it created a small round chip along with a crack that's deep between the exterior and interior windshield glass. I've had five or six other vehicles that experienced windshield chips w/ cracks in the exterior surface of the glass but this is the first time I've seen cracks that started from a small round chip & caused cracks BETWEEN the windshield glass layers. Once is a fluke, an odd angle hitting at the wrong time maybe. The same phenomena twice makes me think this is a poor design flaw in the property of the windshield glass. I'm not certain cracks between the glass can be fixed and I can't afford to replace the windshield.

- Marie C., Birmingham, AL, US

problem #16

Sep 242017

Prius

  • Automatic transmission
  • 34,800 miles

click to see larger images

windshield cracks easily

I have owned many Toyota cars and actually previously owned a 2005 Prius. I bought the 2016 Prius in January of 2016. The car was sitting in my driveway and Monday morning, there was the first crack that started from the base of the windshield then began to spread at 90 degrees 1/4 of the way up the windshield. While trying to find someone who had a replacement for this car (supposedly on backorder and not available), a second crack started to the right of the first and also has made a 90 degree turn. The dealership states there are no recalls or issues. It is around $400 to replace the windshield, but then was told it was also cost $$$$ to have the side and rear camera functionality recalibrated. My insurance has a $500 deductible and therefore all of this will be out of pocket. I have never ever had this happen to any cars I've ever owned, especially when it is just sitting in a driveway. The dealership mentioned weather changes and or possibly something falling from a tree, but if this is the case, it seems like a super sensitive windshield that would not be very safe should I ever become involved in a crash. I would really love to hear from Toyota or have them replace this to inspect for any possible defects.

- petprius1, Dallas, US

problem #15

Jun 012017

Prius

  • Automatic transmission
  • 12,000 miles

A D V E R T I S E M E N T S

A tiny pebble flipped up and hit the left edge of the windshield, starting a crack that slowly advanced rightward across the windshield. I was told there are no after-market windshields for this car and had to pay $900 to replace it. Seemed strange, but now less than three months later, it has happened again. I will be filing a second complaint about this next.

- Gil E., Fair Oaks, US

problem #14

Aug 242017

Prius

  • Automatic transmission
  • 17,000 miles

Without any known object striking it my two-month old windshield developed a crack, noted in the morning when I got in my car. I have not been driving on gravel roads.

The crack is exactly in the same place and exactly the same shape as the crack two months ago.That one cost $900 to replace, so I haven't yet replaced this windshield.

Very interestingly, a friend who was meeting me in a parking lot walked up to another car identical to mine, thinking it was mine, but it was someone else's, and that car had an identical crack on its windshield too. It's clear there is some severe design or manufacturing defect on these windshields. I can't afford to buy a new one every 2-3 months.

- Gil E., Fair Oaks, US

problem #13

Jun 212017

Prius

  • Automatic transmission
  • 19,250 miles

click to see larger images

windshield cracks easily windshield cracks easily windshield cracks easily

I bought this car used, drove about 1K, and then a very tiny pebble hit it to start crack about half inch, but after that, about 2 inches per day getting worse. Toyota should recall the part. Thx

- Xinchun Y., Allen, TX, US

problem #12

Aug 082017

Prius

  • Automatic transmission
  • 6,000 miles

click to see larger images

windshield cracks easily

A small rock hit the windshield causing a crack not more than the size of a quarter. Thought we could get it filled in, but then overnight it spread into a long crack across the windshield. I believe the window is too thin and lightweight. Side window had a crack from a rock too. This is too much. Think a design flaw was made here.

- S. B., San Francisco, US

problem #11

Jun 122017

Prius 2 Hybrid

  • CVT transmission
  • 9,400 miles

click to see larger images

windshield cracks easily windshield cracks easily windshield cracks easily windshield cracks easily windshield cracks easily

Our 2016 Prius 2 sedan windshield was struck by a small rock cast laterally across the freeway from several lanes to my right, as one would skip a stone across water, traveling about 55mph. unforeseeable, unavoidable act of chance, kicked up by another car's tire. Initial damage (see photo series) was two unsightly but repairable craters in the outer layer of glass. Within minutes / before an epoxy repair was possible, two cracks grew at an alarming rate. A smaller crack went vertically, and a fast and large crack ran horizontally. Within a day it spanned the entire driver’s side. The crack reflects and refracts light into the driver’s eyes, and is thick enough to obstruct vision even in dim light. Our primary travel is east in the morning and west at night, so the obstruction of vision is an active danger as we are typically oriented on the sun.

I was advised by three different glass services that not only is there no aftermarket windshield available, but that there was an unknown wait time to receive one from the only available source, Toyota. There is no integrated technology and I was quoted replacement costs of $800-$900, not covered by insurance.

I have reviewed the forums, nhtsa site, and a prominent complaint site, and excessive cracking appears to be a frequent flaw, both from debris impacts and when owners report "spontaneous" cracking. Our glass shops stated they saw this problem more frequently on toyotas than on any other car. Given the cost and frequency this problem is reported, I am hesitant to replace the windshield until I get a reasonable response from the dealer, as it otherwise seems likely to recur. This is not a one-off problem. Dealer won't return calls. Glass service still has no ETA on replacements.

We would like to understand why this problem is so common. Is it a design flaw? manufacturing defect? maybe its an inevitable consequence of airflow on an aerodynamic vehicle? whichever it is, people should know it's a risk. If the windshields are this weak and prone to failure, we aren't really coming out ahead with a fuel efficient vehicle... I'd rather have a bow wake and lose a couple MPGs, and have a safe vehicle. :(

- grumpyprius, Smyrna, US

problem #10

Aug 172016

Prius 4D HA Hybrid

  • Automatic transmission
  • 5,600 miles

Windshield cracked for the second time. Never heard the rock hit but found the point of impact the next day. Crack was horizontal across 2/3rds of my windshield.

- Tony D., Owasso, OK, US

problem #9

Apr 282016

Prius 4D HA Hybrid

  • Automatic transmission
  • 1,250 miles

A Small pebble hit my windsheild, you could barely hear it hit and cracked it. Safelight fixed it.

- Tony D., Owasso, OK, US

problem #8

Jul 062017

Prius 4D HA Hybrid

  • Automatic transmission
  • 16,900 miles

click to see larger images

windshield cracks easily windshield cracks easily

My windshield cracked for the fourth time. Never heard the rock hit. I have to replace this glass now with 3 big cracks. I've been afraid to replace it. Glad I didn't after the second crack. I could have put 3 windshields in this car and it only has 16,900 miles. There is a real design flaw in the shape of the glass or toyota made the windshield too thin to save weight for the hybrid. These windshields cost $1300 to buy outright and nobody makes an aftermarket that I can locate.

- Tony D., Owasso, OK, US

problem #7

Jun 062017

Prius 4D HA Hybrid

  • Automatic transmission
  • 16,000 miles

Same windshield cracked for a third time. Heard the rock hit this time. I even saw it hit, just a small pebble. I was driving 55mph in the far right lane to avoid traffic.

- Tony D., Owasso, OK, US

problem #6

Aug 112016

Prius

  • Automatic transmission
  • 9,500 miles

My windshield is constantly getting hit with pebbles and now have three cracks in the windshield. I afraid to get it replaced because it would be a waste of money with it constantly being hit with pebbles. I don't know if it is a design fault or what is the problem? This is my first Prius and really like the car except for this.

- Marilyn C., San Antonio, TX, US

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