This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On several occasions the cruise control did not disengage, either when the brakes were applied or the lever pulled. It has accelerated at least twice while approaching slowed traffic, ahead.
I was stopped at a stoplight at about 4:00 pm with my foot fully on the brake. While waiting for the light to change, the car went into a high idle. I pressed the brake pedal firmly, but the car was lurching, trying to accelerate. I put the car into park and it made a horrible noise. It stayed in high idle for several more seconds, but then seemed to kick itself out of that idle. I thought the car may have died. The light turned green, so I gently put it into drive (again thinking that it may have died), but it was still running, so I drove across the intersection, went to a parking lot, and called the dealer. The service advisor said that I should have the car towed in (at my expense), which was not acceptable to me. I called the Toyota 800 number and they also said that they would not pay for any of the expenses. They said that if something was found wrong with the car, they would reimburse me. I drove the car to the dealership that night. The advisor told me that they would need to keep the car until the regional manager could come, which would be several days. They called me the next afternoon to say that the dealership had run all tests, and found nothing wrong with the car, and that they had never heard of the rav 4 having this issue. They said they could keep the car until the regional manager could come, which was now estimated to be 2-3 weeks. They said he would run the exact same tests on the vehicle as they had run. I went and picked up the vehicle. I went into the dealership yesterday and met with the service and sales managers. They advised me that though they were not saying they didn't believe me about the incident, they could not duplicate the problem, so there was nothing else they could do, except to help me get out of my lease and into another Toyota vehicle. I opted to trade my rav 4 in and am now leasing a Camry.
At approximately 18:30 on December 27, 2011, I experienced an unintended acceleration event in my 2010 Toyota Rav4. I was stopping for a red light on pacific coast highway in seal beach, California at the corner of first street when I noticed it was difficult to apply the brake, and the car did not appear to want to stop. I applied the brake more forcefully and was eventually able to stop in the left hand turn lane, however the car kept lurching forward as if it wanted to break free of the brake. Having heard the widespread publicity regarding the unintended acceleration problem in Toyota vehicles, and having previously experienced the problem on one occasion over a year earlier, I thought this might be the issue. I put the car into park and the engine immediately revved up to an alarming rate. I turned off the ignition in panic before I was able to look at the tachometer. However, judging by the sound and later experimentation with revving while parked, I believe the RPM must have been in the 4000-5000 range at the time of the incident. I was particularly shaken by this event because I had already had the recall service performed that was supposedly intended to address the unintended acceleration issue. This recall service was performed May 10, 2011 at desert Toyota in tucson, Arizona. I had experience the unintended acceleration issue once before, but it was not nearly as dramatic. I do not recall the details, but it was in southern Arizona in early 2011 and my memory is that tapping the accelerator and brake pedals restored the car's operation to normal fairly quickly. I was little concerned about it happening again since the recall service had been performed.
With the vehicle in park and the brake pedal depressed, the engine reved immediately to around 6000 RPM when started. I turned off the engine without shifting out of park, got out of the car, and visually checked the floormat. It was not touching the throttle pedal and the throttle pedal did not appear to be depressed. After approximately 1 minute I started the engine a second time and the same thing occurred. I then waited approximately 5 minutes, pumped the throttle pedal several times, then started the vehicle a third time. This time the vehicle started normally (engine idling). I then drove home without further reving issues and have not had any reoccurence since the incident date. I took the vehicle to a local Toyota dealership for service the next day and was told that it was a floormat issue, and my driverside floormat was removed by the dealership. I disagree with this assessment. It is important to note that before I had the reving issue upon starting the vehicle, my last interaction with the vehicle was to have my foot completely off the gas pedal as I was steering the car into a parking space, when I was using only the brake pedal to moderate my speed, with no throttle pedal pressure being applied by me, and with the engine idling, as is normal. Do not see how this could be a residual stuck throttle pedal issue when I returned to my automoble and started the engine to drive away. The only other factor which may (or may not) be relevent was that when I turned the engine off after parking, I did not first turn the radio off, which I usually do. I believe I was tuned to a satellite station at that time (xm).
On a public main street traveling 35-45 mph, started to brake to stop for a light changing from yellow to red. As the brake was applied, the engine began to rev to 5000 RPM. The brakes were holding back the car, but the acceleration was persistent. The car barely stopped before entering the intersection, but the engine remained at what appeared to be full throttle. I shifted the stopped vehicle into park on this automatic transaxle vehicle. The engine/transaxle made a significant "bang" as it was shifted, the engine stopped revving and the accelerator pedal shot back toward my leg hitting my ankle. At no time did my right foot leave the brake pedal. In fact, I was pressing the brake with all my strength to complete the stop. This is the third time something like this has been reported by family members. It was my first direct experience with it and the vehicle is just over a year old. It has been into the dealer for this reason and received a recall upgrade several months ago during a routine free maintenance visit. I have contacted Toyota directly to terminate my lease on this and another exact same make/model/year leased the same day. I feel that Toyota has not fixed the issues from 2010 and that adjustments to the floor mats and accelerator pedal are not addressing what is really wrong. The fact that both vehicles were supposed to have received "reprogramming" to solve this issue leads me to believe there is a software problem that remains undiscovered. Updated 10/03/11
- Endicott, NY, USA
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As I applied the brakes to stop from 45 mph, the car continued to move at the same speed. I increased pressure on the the brake pedal, but the car did not slow down. Finally, after about three seconds, the car seemed to downshift, and the brakes engaged. I ended up halfway through the intersection. The conditions were warm and dry, and the traffic was light. This is a stock car with no modifications. We had already taken the car in for the recall adjustments to the accelerator pedal and the floor mats as directed by Toyota in 2010 and 2011. At the time of the incident, it seemed to me that the lack of braking was not mechanical, but electronic. It seemed that the brakes were locked out while the car continued to drive forward at the same speed. When the car downshifted and revved a little, the brakes suddenly came back online, and we came to a stop. This is the first time we have had a problem like this. We will contact Toyota and see what they advise.
The contact owns a 2010 Toyota Rav4. The contact stated that while driving approximately 25 mph, approaching a stop sign, the brakes were engaged firmly and the engine began to rev for approximately eight seconds. The contact drove home with caution at an extremely low speed. The vehicle was then towed to an authorized dealer for diagnosis. The vehicle had been previously repaired under a recall related to the defect. The NHTSA campaign id number was 10V017000 (vehicle speed control:accelerator pedal). The contact was displeased to know that the remedy was not sufficient. The manufacturer and dealer were notified of the failure and the contact was informed that a field engineer would investigate the acceleration problem. The approximate failure mileage was 6,300. The VIN was unavailable.
The contact owns a 2010 Toyota Rav4. The contact stated while driving approximately 15 mph the vehicle suddenly accelerated without warning over a curb and came to a stop when it crashed into a sign. The contact received NHTSA campaign id number: 10V017000 vehicle speed control accelerator pedal notice after the crash occurred. The manufacturer filed report 1105090968 and stated that an engineer would inspect the vehicle. The passengers right arm was injured. The police department case number 20119885 was filed. The vehicle was not repaired. The failure mileage was 5,000 and the current mileage was 5,200.
I was at a complete stop at a red light with my foot on the brake, I was stopped for at least 10 or more seconds. With my foot on the brake the Rav4 started to move. I applied more pressure to the brake pedal, but the car continued forward. I struck the car in front of me. The engine was revving loudly. The car continued forward. I then placed both feet on the brake pedal in an attempt to stop the car, I struck the car a second time. At which point I was able to get the car in park. The engine continued to rev for a second then stopped.I moved the car a short distance to a parking lot. An accident report was filed with the police, and the car was towed to the Toyota dealership. Toyota was contacted and I am awaiting spx service solutions /eaa to inspect the car and download information from the event data recorder. The road conditions were dry, weather clear, air temp. Was minus 6.
I was driving alone into the germonds village condominium development located off eastlyn drive near route 304 in bardonia, NY. I drove slowly into the complex parking lot. I turned right to park in a space in front of a garbage collection structure. While entering this space, I was driving very slowly. I placed my foot on the brake to stop when suddenly the car accelerated, made a 'changing-of-gear type sound' and catapulted into the garbage structure at a very high rate of speed. The structure caused the car to stop. I put the car into park and shut the engine off. Notably, neither the driver side or passenger side airbags deployed. I was shaken and very scared but not injured. The car sustained heavy damage to the front end, front right side and the right front tire. The structure (brick sides with garage door in middle) also sustained heavy damage especially the bricks on the right side that crumbled. I notified Toyota and await their engineering inspection.
The contact owns a 2010 Toyota rav 4. while driving approximately 5 mph and approaching a red light, the contact was applied pressure to the brake pedal but the vehicle accelerated. The contact stated the brake pedal became very stiff. The contact was able to shift the gear into neutral and stop the vehicle. The contact turned the ignition off and switched the gear to park. After turning the ignition on, the vehicle continued as normal. The dealer was contacted and referred the contact to the manufacturer. The manufacturer was contacted and stated the contact needed to go through arbitration. The failure mileage was 6,598.
I have a Toyota rav 4 2010. Several times when I have come to a stop and then shifted into park, the car starts to accelerate on its own as if it were racing top speed.I slammed on the brakes. I tried to shift into neutral. The car lurched forward and crashed into the snow bank in front of me as I turned the car off. This happened two other times as I was trying to park today. I tried calling the dealership but they were closed. Don't know what they will do. I need the car for work tomorrow, but am hesitant to drive it anywhere of course.
On December 24, 2010 my father experienced a third incident of unintended acceleration in his 2010 Toyota rav. Despite having already performed all the necessary recall fixes, extensive testing by 2 Toyota dealerships and even having the entire gas pedal replaced, the car malfunctioned. The engine began to rev at a high rate as he slowed for a 4-way stop. His foot was firmly on the brake, not the gas pedal as Toyota likes to contend. The brake was not fully responsive and he had to lift his foot from the brake and depress it a second time to bring the car to a stop, though the engine continued to race. His foot was not touching the accelerator. He was fortunate to be driving at a slow enough speed and traffic was light at the time so he was able to avoid an accident. He contacted the dealership and they have tested the car (again) and still can not find any problem (again). Now they said they need to keep the car for 4 more weeks till a rep arrives in the area for more testing.
The contact owns a 2010 Toyota Rav4. While driving approximately 5 mph the vehicle accelerated very rapidly. She engaged the brakes and the vehicle continued to accelerated and crash into a concrete barrier. She sustained bruises to her arm and leg. A police report was filed. The vehicle was damaged from the fender at an angle to the driver's side door. The vehicle was repaired. The approximate failure mileage was 8,000 and the current mileage was 8,110.
2010 Toyota rav 4. consumer states problem with sudden acceleration. The consumer stated he was stopped at a red light waiting for the light to turn green. The consumer stated he had his foot on the brake, when the vehicle suddenly accelerated. The consumer stated he quickly turned the ignition key to the off position and the engine stopped. When he turned the engine on again, the acceleration returned.
I was going about 4 mph around a grocery store parking lot and the vehicle made a loud roaring noise and accelerated. I was unable to stop accept for a concrete post in the parking lot. I had no control and no brakes. This incident has left me without a vehicle for use. This is detrimental to my daily routine including the care of my 93 year old father who has doctors appointments and other needs that require a vehicle. I have only had the car for 6 months and cannot afford to make car payments or pay $40 for car rental. It will be over 3 weeks before the dealership will check electronic box/the car and was told that it would be an additional 3 weeks before I would be contacted. I will not be given a rental until proof is determined.
The contact owns a 2010 Toyota Rav4. The contact stated that the vehicle accelerated suddenly on twelve occasions. The vehicle was taken to an authorized dealer five times but the failure could not be duplicated. The latest occurrence resulted in the vehicle jumping the curb and hitting a tree. The failure only occurred when the vehicle was traveling at a slow speed or coming to a stop; the vehicle was difficult to stop. The failure mileage was 300 and the current mileage was approximately 71,000.
Toyota Rav4 2009. Electronic speed control malfunction. Unit continues to blink on an off with no control of the speed of the vehicle. At the same time the slippery road symbol shows up and for no reason (road is perfectly dry and normal). Instrument panel shows no other signs of aberrant behavior.
The contact owns a 2010 Toyota rav 4. while the contact was driving 5 mph, the vehicle accelerated out of control and crashed into a wall of concrete. The vehicle was towed to a local repair shop where the technician will repair the body work only. The contact called the manufacturer who stated an investigator would be sent to inspect the vehicle. The contact was bruised and slightly injured. A police report was filed. The approximate failure mileage was 8,000. Updated 01/14/11
The contact owns a 2010 Toyota Rav4. While moving through a parking lot 4 mph the vehicle suddenly accelerated. The contact was unable to stop the vehicle until it crashed into a stone pool. The vehicle was towed from the scene to the dealership. The vehicle speed did not increase enough to cause the air bags to deploy. The contact spoke with the manufacturer and was told that the vehicle was not included in recall campaign number 10V017000, which was related to the vehicle speed control. The vehicle was not repaired. The failure and current mileages were 8000.
A D V E R T I S E M E N T S
- St Helena , CA, USA