This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Qwner of a 2019 rav 4 hybrid, xse. I've owned the vehicle since early August 2019. And have felt extremely frustrated with being unable to 'fill' the gas tank to it's capacity. It's exasperating that with a 14 gallon tank, at fill up it will accept only 9-9.5 gallons of fuel at most before the fuel fill sensor will not accept further refueling. When I purchased the car in August, driving the car off the lot, the estimated mileage on a full tank was 513 miles. I have not been able to fill the tank to get that estimation of mileage since. The best I've been able to get is 443, the tank will not accept the fuel. Additionally, while I expected to avg. 40-42 miles/gal, I get approximately 34-35 mpg. This too is also ridiculous. I drive the car in econo mode to further enhance better mileage. I will report to Toyota...I use the car mainly for highway driving and not being able to pass a few gas stations, is not why I bought this car! I feel that the estimated height mpg was grossly overstated by Toyota.
Fuel tank capacity not as advertised (14.5 gallons). Maximum input is 9-10 gallons after fuel light comes on. Vehicle is at 16,000 miles. Capacity problem has been consistent for life of the vehicle.
When the tank registers empty, it only fills about 9/10 gallons before the pump shuts off and I don't get the full mileage range. I have taken it into Toyota dealer and have been in contact with Toyota customer service. I purchased my vehicle new '19. When I picked up my vehicle up the gas display needle register past 'F' (a normal signal on most cars) and the car's range registered 548 miles to empty. That was the last time I ever say these high displays numbers. At my first fill up, the tank displayed 3/4 full at shutoff and Ranger at 430ish. The subsequent fuel fills continued near these low number. I contacted the dealer about my observation and I was told that this is just how hybrids work. I then contacted Toyota's customer service and began a case file. After seven months of working with the Toyota dealership in salem Oregon and Toyota's customer service department, they finally agreed to tested my vehicle for the fueling problem. At that point, the dealership finally acknowledged that there was a problem. At that point, I began the process of a buyback for my car with Toyota. Within two days, I was informed that they were going to switch out my gas tank for a new gas tank that was made overseas. I was told that would solve the problem. After receiving my new gas tank, the new tank started to exhibit the same difficulties as the last tank. I'm now back at square one. I began collecting data again about the fueling problem. This time, the tank was feeling a bit higher than 3/4 and sometimes even nearing the'F' level, but the range never moved past 460 (Toyota advertised that my car would receive 550+ range miles on a full tank). As I tracked my fueling problem, I notice that when my vehicle was only taking in 9 to 10 1/2 gallons from 'empty' to 'F'. I'm concerned for my safety by not knowing how much fuel in have in my vehicle.
Our Rav4 hybrid will rarely fill more than 9-10 gallons in the tank. When the vehicle starts after a new tank has been filled the needle will not be all the way at full. One of the reasons I was sold on the vehicle was it's range, but this tank issue makes it impossible.
Bought new from dealer in 10/19. 14.5 gal fuel tank will not accept more than 9.8 gallons even after ~20 miles after it shows 0 miles of range. This leaves 3-4 gallons (>120 miles of range) unavailable!! not as advertised. Toyota is aware, but doing nothing!!!
I have been unable to fill the gas tank full for the entire duration of ownership. The pump cuts off about 3 gallons short. The problem is getting progressively worse and topping up doesn't help either. The dealership was unable to help saying Toyota is aware of the problem but they do not have any solution for it.
Could not fill the gas tank fully. It takes only 9.834 gal of fuel instead of 14.5 gal. This is widely reported problem, but Toyota seems not to issue any recall.
Purchased a new 2019 Toyota Rav4 hybrid AWD xle on 10/24/19. Fuel capacity appears to be about 11 gallons, as opposed to the 14.5 gallons advertised. I have run the car down to below 10miles of range multiple times and get the same result. This 25% understatement of fuel capacity translates into roughly 100 miles less of total range than the advertised 537-595 miles of range. See attached pics.
Tank was advertised as having a capacity for 14.5 gallons. I am not able to fully fill the tank, only putting in 9 to 10 gallons maximum. Toyota has stated that they are aware of this problem and there is no fix. I am unable to get the mileage range I was promised upon purchase.
Fuel tank only holds 10 gallons, tank should hold 14 gallons. Reduces driving range and time to fuel up - which was the main reason we bought this car. When drove car off dealership lot, driving range was 440 - drove 6 hours without having to fill up. Driving range was never more than 340 after that and had to fuel up about every 3 hours. Reported to Toyota corporate.
The gas tank does not fill all the way, so I have having to go back and pump more gas into the tank. This sometimes can lead to overflow and the gas leaking to the ground and can be hazards.
Unable to completely fill the fuel tank. Stops abut 4 gallons short. Happens on every fill. I have to trickle fill it to get close to a full tank. Happens at each fill
Advertised fuel tank capacity of 14.5 but only able to us 9-10 gallons of the tank, will not fill up as advertised ~550 mile range. I bought this vehicle for the estimated driving range and we aren't getting anywhere close to that. Took to dealer and no explanation or action was given. Help
Fuel tank will not fill to full causing attendees/user to trickle and attempt to trick the vehicle to accepting more fuel. Range of vehicle is greatly reduced as a result of less fuel available to a tank of gas.
Fuel tank appears unable to be filled completely. Although pump clicks off (on multiple station's pumps), fill level on fuel gauge is seldom above 7/8 full, and sometimes less. During one service visit to address this, dealership stated there were only 9.2 gallons in the 14.5 gallon tank immediately after a fill-up.
On all occasions, when refueling the vehicle, the automatic shut-off function of the gas pump activates when the in vehicle gas gauge indicates about 3/4 full. I can then proceed to add approximately three more gallons if I "nurse" the flow of gas into the tank. I am acutely aware of the potential danger of this process in that gasoline could splash back at person filling the tank.
The fuel tank will not fill up all the way. I live in Oregon and we can not top of our tanks at the pump. The most fuel we have been able to put in when the empty light is on is 8.4 gallons.
Unable to fill gas tank beyond 9.5 gallons even though the car has a 14.5 gallon tank. Gas light was on and car estimating 35 miles to empty when I filled it. When I get back in the car my fuel gauge shows that the tank is full. I'm averaging about 350 miles per tank right now.
A D V E R T I S E M E N T S
- Portland, OR, USA