This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The gas tank is rated at 14.5 gallons. I have not been able to get more than 10 gallons of gas at fill up once I have gone 30 miles after I have 0 miles remaining to fill up. I can not go anywhere near 580 miles as Toyota has stated. I do get around 43 mpg driving in city traffic only.
Refueling allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from Toyota, and does not match the 14.5 gal. Fuel capacity reported.
Vehicle's fuel tank is listed by Toyota company as 14.5 gallon capacity and, in reality, this tank's shape only allows it to fill to approximately 9 gallons. Additionally, the fuel gauges "miles to empty" does not appear to read the amount correctly. I have almost run out of fuel on the highway as a result of the vehicle's improper reading. The actual gas in the tank was much lower than the vehicle itself told me. The range is advertised by the manufacturer at approximately 500 miles when in reality it appears to be under 300 miles depending on driving conditions.
Refueling from empty allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from Toyota, and does not match the 14.5 gal. Fuel capacity reported.
Fuel gauge does not correctly show volume in the gas tank. When gauge reads empty and light comes on only 9-10 gallons of fuel will completely fill the tank. Supposedly capacity is 14.5 gallons.
So I knew before buying this car that it had a defective fuel tank design. The shape of the tank doesn't allow for the fuel vapor to circulate properly which in turn makes the fuel wand think the the tank is full when it really isn't even close. That being said, I told myself if I noticed this defect, that I would submit this report because it's the only way Toyota is going to fix it for later customers. This isn't a safety issue so I fully expect to never see a recall out of this and all of us are just going to have to deal with it. The first sign that I received a defective fuel tank was when my first tank of gas only got me 400 miles. This vehicle, if filled completely should get you at least 500 to 530 miles on mixed driving. So I pulled into the station and sure enough, the fuel handle stopped at 12 gallons. That's with about a gallon in the tank already so really about 11. I then proceeded to fill the tank the rest of the way at about 1/4 gallon increments and after 10 minutes, I finally got it to 14.5. not topped off at all, just to the top of the tank + or - a quarter gallon. So again, my reason for posting this is not that I'm mad or surprised this happened, it's just simply to do my part in trying to get Toyota to do right by their customers and fix this issue. This problem continues to puts a small but still annoying black mark on an otherwise amazing vehicle.
I have been having an issue with the gas tank of my 2020 Toyota Rav4 hybrid le. The tank can never be filled to it's full capacity of 14.5 gallons. I can only add 9 or sometimes 10 gallons and the gas tank gauge shows only 3/4 of the tank filled affecting the mpg and the range of the vehicle.
The vehicle is hesitating, jerking when coming to a slow stop and when giving it gas. When putting gas in the car the pump automatically shut off. When I turned the car back on it showed that the tank was only 3/4 full. I put more gas again and the gas tank overflowed.
Fuel gauge/fuel tank problem. Tank holds 14.5 gallons, but automatic shut-off allows only 10 gallons. Fuel gauge then shows "full." Displays and fuel-low warnings come on after about 400 miles, with fuel gauge showing "empty."
The gas tank is not able to be filled. Only 9 gallons can be entered. The drive range is only 400 mikes vs the 540 of the tank could be completely filled
My 2020 Toyota Rav4 hybrid is supposed to get 4.5 gallons of fuel, but I am only able to fill up to 9 gallons from empty. When getting fuel, I top off and am still only averaging 9 gallons per fill up. This is a known issue with Toyota, but no fix.
2020 Rav4 hybrid vehicle is rated for and advertised as having an approximately 580 mile fuel range. Purchased new, and drove off the lot with a full tank and 7 miles on the odometer, the empty fuel tank light came on at just less than 370 miles of normal highway and city driving. Went to "fill up" the vehicle and it topped off at only 11 gallons. The tank capacity is advertised as 14.5 gallons. My assumption is that either the fuel gauge is defective, or the fuel tank is smaller than advertised. Either way, this makes the actual fuel range over 200 miles less than advertised. I was told at the dealership that the "reserve fuel" amount is 3.5 gallons, however, Toyota usa has told me the reserve amount is 2.2 gallons. This is a safety issue - iin order to get the fuel range I need, I have to drive it nearly 200 miles past the low-fuel indicator, which puts me at increased risk of running out of fuel on the interstate. Additionally it's not clear what will happen if/when the fuel tank is depleted. Toyota has chosen not to inform buyers of this fuel gauge defect prior to purchase, and instead actively advertises the long fuel range - this fits the definition of fraud, and is completely unverifiable until you purchase and drive the vehicle hundreds of miles. Had I known, I probably would not have purchased this vehicle, because of this fuel range safety issue, and not knowing how much fuel is left in the vehicle.
I bought a 2020 Toyota Rav4 hybrid for fuel efficiency. I've had it nearly 6 months and have not been able to realize any fuel efficiency due to a faulty fuel tank. My gas gauge was at 1/4 tank and I refueled. The pump stopped after reaching 'full'. when I restarted the vehicle after 'filling up', the gauge went to 3/4 tank instead of full. At any given time, I do not know how much fuel is in the tank, therefore, I cannot tell if the vehicle is even fuel efficient. My previous car was a 2003 Toyota Rav4 non-hybrid and I'd refuel every 2 weeks and it has the same size fuel tank that the 2020 Toyota Rav4 hybrid supposedly has (14.5 gallons). It feels like the fuel tank is half that size. I'm having to refuel my 2020 Toyota Rav4 hybrid weekly to keep from leaving me stranded because the gas gauge is reading incorrectly. Toyota needs to correct this issue asap.
Vehicle has a 14.5 usg gas tank and gets approximately 40mpg as per the vehicle computer. The vehicle should have a range of approximately 560 miles. At 390 miles, the distance to empty display was 44 miles and the gas gauge needle was just above E. at the fill up the pump kicked off at 9.6 gallons. When trying to add more gas, the punp kicked off again at 10.1 gallons. The gas gauge reads full and the distance to empty reads 470 miles. I am either 4 gallons short of a full tank or the gauge reads empty when there is 4 gallons remaining. I have owned this car for 4 weeks. A service writer at the dealership denies any knowledge of the problem as there is no actual recall notice. Toyota is aware of the problem and has no remedy. Dealerships have been made aware through internal memos which are available online. The response from the dealership is to leave it for a day to be looked at. I realize there is no current fix, but dealerships should be documenting complaints.
Fuel tank does not fill up 14.5 gallons. It only fills up about 9-10 gallons of fuel. Mileage run on full tank is way way lesser than what is advertised.
A D V E R T I S E M E N T S
- Griffith, IN, USA