really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,375 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Toyota RAV4 fuel system problems

fuel system problem

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2020 Toyota RAV4 Owner Comments (Page 1 of 4)

problem #75

Mar 262021


  • 9,200 miles


Fuel gauge not property working and giving inadequate fuel amounts left in tank. At 1/2 of tank it's misrepresentation of actual fuel left that can lead to being stranded.

- Moriarty, NM, USA

problem #74

Mar 312020


  • 408 miles
Toyota is selling Rav4 hybrid 2020 with defective gas tank. They advertise a 14 gallon tank and only 9-10 gallons fill it. Toyota knows about the problem and they are still selling vehicles to the public.

- Lawndale, CA, USA

problem #73

Apr 062020


  • 0 miles
Fuel tank capacity when the car was bought new was 9.3 gallons between low fuel light to refuel click at gas pump. After fuel tank capacity after fuel tank and pump replacement is 11.3 gallons. This is between when the low fuel indication asserts to when refueling clicks at the gas station. This is still well below the advertised fuel capacity of 14.5 gallons. A software reset was done, but the fuel capacity did not change. This causes us to refuel more often than expected since the advertised range of 500 miles on a tank of gas can not be achieved. Had we known of this issue when we bought the car, we would either not have bought the car or paid less. Toyota is still selling these cars without warning customers of the false advertisement.

- Zionsville, IN, USA

problem #72

Feb 242021


  • miles


The mileage I am getting is far below the stated rating on the sticker. I am averaging about 33.5 mpg in mixed driving whereas the stated rating is 41 mpg overall. It's not even close. The tank was recently replaced because you could not fill the tank. Extremely disappointed in the mileage which was the main purpose of buying this vehicle. Something needs to be done.

- Lafayette, LA, USA

problem #71

Feb 062021


  • 15,000 miles
On February 6, 2021 in atlanta ga, the vehicle, while in motion at around 30mph, displayed a 'hybrid system malfunction' warning and began beeping and trembling. The warning said that the car must be stopped within 0.9 miles but lasted far less than that, fully losing any effect of the accelerator pedal mid-traffic. The vehicle coasted into a parking lot on momentum and was stopped with a final warning that braking power was reduced. Had this very situation occurred on an interstate, it easily could have been fatal to my wife, who was driving at the time, and to our unborn child. The vehicle is 9 months old, was purchased new, and has around 15,000 miles.

- Atlanta, GA, USA

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problem #70

Dec 202020


  • 6,000 miles
Toyota states the Rav4 hybrid has a 14.5 gal gas tank. When gas gauge showed 27 mi left, I was only able to put 11.8 gal in tank. Dealer told me to just assume I had more gas left. This was after they had repaired the recall on the tank approved by Toyota. No way to know how far I could go. The recall didn't work

- Madison, WI, USA

problem #69

Jan 312020


  • 4,000 miles


Fuel-tank capacity is listed at 14.5 gallons the tank won't accept more than 9 or 10 gallons.

- Rancho Cordova, CA, USA

problem #68

Dec 202020


  • 23,350 miles
Vehicle gas tank will not fill to capacity.. I am stoping at gas stations all the time because I am flying through gas..and it's a hybrid..won't fill more than 9 or 10 gals.. the vehicle has no range for a hybrid which is the exact opposite of what they say when they're trying to sell you one.. had I known I would be at a gas station every 3 day's with a hybrid I would have never bought

- Port Jefferson, NY, USA

problem #67

Apr 172020


  • 120 miles
When I fill my gas tank, it does not show full. I bought this SUV 4/17/2020. Also, burns through gas quickly. I seem to go get gas often as it quickly burns through half a tank, then stays there for a while then quickly down to 1/4 tank. I was sent from Toyota that they knew this is a problem but don't know how to fix. Now when I call them, they tell me they know nothing about this problem. Yet in their letter said do not top off and do not wait until the fuel light or will run out of gas.

- Chattanooga, TN, USA

problem #66

Feb 092020


  • 200 miles
The 14.5-gallon gas tank in my 2020 Toyota Rav4 hybrid has a defect that prevents the tank from being filled to capacity. This defect not only fails to comply with federal and state gas tank regulations, which prohibit the sale of vehicles that cannot fill 90 percent or within two gallons of their nominal gas tank capacity, but suffer from a substantially reduced driving range. The fuel tank defect prevents me from getting anywhere near the vehicles' advertised 550-plus-mile range (I average 400-425 gallons a tank), which was a major selling point and for which I paid a premium price for; this happens at every interval I have to fill up on gas. I feel this is a safety hazard as well, I may run out of fuel which may result in an accident or leave me stranded on the side of a busy or deserted road and with a NY winter, it is just not safe to be stranded in the countryside when it is freezing cold outside. Running out of fuel may also damage my vehicles fuel system too! the owner's manual warns that if my vehicle runs out of fuel or the fuel is too low, the hybrid system may not be able to start.

- Auburn, NY, USA

problem #65

Jul 062020


  • miles


The fuel tank is rated at 14.6 gal but the most I have been able to get out is 11 gal. The issue is consistent across every fueling periods and after taking it to the service center twice, the issue has not been fixed and the response has been that the fuel tank has no issues. I have shown the proofs to the service center and yet they deny claims.

- Passaic, NJ, USA

problem #64

Jul 012020


  • 8 miles
I purchased my brand new 2020 Rav4 hybrid on 7/1/2020 and was told the car is in perfect condition without any issue. Started with 2nd tank of gas fill up, I notice the meter reading is not correct. When I drove the car away on 7/1/2020, the reading show something like "520 miles to empty". with the 2nd tank fill up, the reading changed to "480 miles to empty". when comes to the 4th tank fill up, the read is now showing "410 miles to empty". also, based on the car specifications, the tank size is 14.5 gal, but I can only fill up around 10 gallons of gas, the tank would be full. I brought the car to the Toyota dealer where I purchased it today. I was just told they need to replace the fuel tank along with some other parts on the almost brand new car. This is not right. Toyota sold the car with major issue to me and without disclose the information at the time of the sale. The issue was long exist before I purchase the car after googled the issue online. They should have disclosed the faulty issue of the car at the time of the purchase.

- San Jose, CA, USA

problem #63

Oct 162020


  • 5,000 miles
Fuel tank does not fill completely and shows inaccurate reading on the driver console

- Berwyn, PA, USA

problem #62

Aug 292020


  • 440 miles
When the empty light on the gas tank of my Toyota Rav4 hybrid le turns on, I am only able to fill the tank with 10.5 gallons. Toyota specs states that the fuel tank should have a 14.5 gallon capacity, and when the empty light turns on, there should be 2.3 gallons left of fuel in the tank. I have communicated this to Toyota headquarters and to roseville Toyota in California, but they state that my VIN number is not within the list of affected cars, and they refuse to check on the issue to confirm my complaint and add my VIN to any program or support they might have.

- Woodland, CA, USA

problem #61

Oct 132020


  • 1,500 miles
The gas tank is rated at 14.5 gallons. I have not been able to get more than 10 gallons of gas at fill up once I have gone 30 miles after I have 0 miles remaining to fill up. I can not go anywhere near 580 miles as Toyota has stated. I do get around 43 mpg driving in city traffic only.

- Griffith, IN, USA

problem #60

Nov 012020


  • miles
Refueling allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from Toyota, and does not match the 14.5 gal. Fuel capacity reported.

- Columbus, OH, USA

problem #59

May 022020


  • 600 miles
Vehicle's fuel tank is listed by Toyota company as 14.5 gallon capacity and, in reality, this tank's shape only allows it to fill to approximately 9 gallons. Additionally, the fuel gauges "miles to empty" does not appear to read the amount correctly. I have almost run out of fuel on the highway as a result of the vehicle's improper reading. The actual gas in the tank was much lower than the vehicle itself told me. The range is advertised by the manufacturer at approximately 500 miles when in reality it appears to be under 300 miles depending on driving conditions.

- Federal Way, WA, USA

problem #58

Oct 232020


  • 2,500 miles
Refueling from empty allows only around 10 gal. Before the pump automatically shuts off. This causes significant (100+ miles) reduction in possible mileage compared to reported dte from Toyota, and does not match the 14.5 gal. Fuel capacity reported.

- Oakton, VA, USA

problem #57

Oct 282020


  • 1,000 miles
Can not fill fuel tank to full. Only about 11 gallons when it should be at 14.5. can not get mileage told it should get

- Stevenson Ranch, CA, USA

problem #56

Oct 012020


  • 100 miles
Fuel gauge does not correctly show volume in the gas tank. When gauge reads empty and light comes on only 9-10 gallons of fuel will completely fill the tank. Supposedly capacity is 14.5 gallons.

- Grand Haven, MI, USA

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