This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Went to start car and received warning that smart key was not working Unable to turn on car followed instructions in manual car would not turn on and all power lost Unable to open doors Called AAA and technician stated front battery was drained no power and that battery bad Took to dealer who stated it was computer problem that caused battery to be drained This is a safety issue as this appears to be a recurring problem Should not be occurring in new car
I purchased this vehicle in 2020 and from then this has happened twice and no information was provided when I serviced my vehicle or when the vehicle was repaired last time. The battery died earlier with a warning but this time, the battery died again without a warning. The battery was changed in August within 7 months of purchasing the vehicle and after that in the next 8-9 months, the battery died. I am scared to use this vehicle anymore because you never know when the battery will die and the service center people have no information about why the battery got drained out. I saw few more similar complaints online. The vehicle was idle or not used only for 3 days.
Since owning this vehicle, which I purchased in June 2020, there has been a strong smell of antifreeze coming from the front left of the vehicle. The smell only happens when it is warm and the air conditioner is running. I do not smell it inside the cabin. The smell is very strong. I have taken it the dealer 5 times and after many systems tests, they have told me the smell is "normal" and there is nothing wrong.
Bad battery- my 2020 Rav4 was in my driveway for 4 days without being driven. When trying to start it, the battery was dead (nothing was left on). Jumped battery and it ran for a few hours. It sat again for 2 hours and then the battery was dead again.
After the car sits for 3 or 4 days I driven the battery dies and needs to be jumped to get it started again. No lights left on or anything. On cold start the engine makes a ticking noise that has been getting louder over that last few months.
After the vehicle was on the driveway for less than 24 hours, it would not unlock doors, disengage the shift from park, or start the engine. The battery appeared to have charge as the lights would go on. This was the second time the problem occurred. Toyota updated the software, but this fix did not solve the problem.
Leased my 2030 rav 4 xle AWD in late Nov 2019 in July 2020 the engine stopping when breaking feature would not work. Message said battery charging. Brought it to the dealership they said they couldn't find anything wrong that didn't drive it enough. Took it home. A week later it happened again.dealer kept it overnight to check the full electric system. Found nothing wrong told you drive it more. Happens every once and awhile. Jump to February 2021. Driving it more parked car outside 30 degree night. Next morning went to take my son to work and the car was totally dead. Nothing worked. Didn't leave anything on, everything like it always was. Called Toyota service who sent someone to jumpstart it. That worked. I was told to let it run for 30 mins. I took it to the dealership Toyota of massapequa NY. They check the battery and found nothing wrong. They kept it overnight to preform a firmware update. I am just reading that the car battery shutting down is a problem with many other owners. I hope the firmware update works but knowing what I know now I'm not sure. Wish the update was down back in July. Toyota should recall all 2020 rav 4
1.occasionally steering issues, car wanting to veer left or right while driving mainly notice on highway. 2. second incident where battery dead after not driving car for three days.
Within a week from the date of purchase, the vehicle did not start, had to be towed back to the dealer, dealer says the vehicle started normally the problem did not duplicate at their end. No fault detected. 9 months later when the vehicle had a mileage of 6066 again it failed to start, had to be towed back to the dealer, dealer again started the vehicle normally no fault was detected, later when the vehicle had the mileage of 7079 the vehicle stalled while in que in a gas station. Flashing notification in the dash board indicated "dirt in the engine" the vehicle was towed back to the dealer for the third time in a year next day dealer says they did not find any issue in the vehicle. My concern is not once but thrice the vehicle stoped working but the the service department just could not diagnose the problem. I am frustrated - 3 breakdowns in the 1st yerar of the performance within 7100 mileage. I think the mechanics of this dealer"S service department are not experienced to detect the problem in a new vehicle. Help
Air conditioning stopped working twice, first time repaired at my expense and now it's out again less than 2 months later. Repair was $1500 first time. Second continues to rattle from mirrors, front end and carrying rack. My right front fog light out and service said front end was very loose.
I bought my 2020 Rav4 le VIN: [xxx] last Jan.2020 I noticed the back door glass has a lot of circles coming from effect of suction glass handler these circles become very visible with humidity and cause decrease in my vision to the back of my car specialty at night I can't decide how far is car behind me and totally unsafe. When I tried to complain to dealer they are so rude and not cooperative, store manager his name [xxx] said you can complain to Toyota not us insisting on its not a defect in my car. Just fyi I recorded my complain at dealer office 2 times. Then I contacted Toyota and they file case number [xxx] asking me to give them time to investigate on 12/11/ 2020 at 6:20 pm est I received phone call from case manager her name is [xxx] the phone call is recorded she said after investigations all Rav4 2020 has same problem of circles in hatchback glass door and it comes from the way how the car built and this makes the glass contains a lot of circles I told her this defect in the car because it decreases my vision she said Toyota does not consider these circles a defect its just because the way the built the car. Please help me I paid a lot of money to buy brand new car then surprised with this problem and Toyota consider this not a problem information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Driving down I-40 in Oklahoma around 70-75 mph on 12/4/20 around 1:00 pm ct, out of nowhere, the sunroof exploded. Most of the glass went out and behind the car, but some glass ended up on driver and 2 passengers. There was not any other cars (in front or behind) at the time this occurred. Some glass did not come off and you can see by my pictures that the glass is curved up, showing the direction the glass exploded upwards and out of the car. The roof of the car, you can see the paint chips caused by the exploding glass going backwards, please see included photo. I was headed to arlington tx for a weekend trip, so I called a Toyota dealer in arlington and told them what had happened. They said they have never seen this happen. They contacted their Toyota representative and they said they have not seen an exploding sunroof before and that it had to be a rock hitting the sunroof. This dealer did get a sunroof delivered on the next day and was able to install on Saturday 12/5/20. Toyota did not believe this was defective sunroof, but I do believe something was defective, because there was not any vehicle in front of me at the time this happened and I do not recall a rock hitting the sunroof prior to the event. This seems odd that the sunroof would just suddenly explode and shatter upwards and out of the car. Please see attached pictures. Vandergriff was able to get in a sunroof and replace it, but it was at my expense. Parts and labor $1,121.86
Car would not start after sitting overnight in my garage. Only has 2,200 miles on it. Dashboard lights flickering saying parking brake malfunction and check engine/ other warning lights came on. Seems to be a huge issue from other reviews. Toyota needs a recall or we need to file a class action lawsuit! unacceptable. Looking into ca lemon law.
Toyota's claim of a 3,500 pound tow capacity is not true. I cannot tow a 3,000 pound house trailer legally with their oem 4-prong wiring harness. A 7-blade plug is required to pass state inspection and Toyota does not and will not provide this harness. False advertising and sucker promotion is the problem. Bait and switch!!! so sad. Very angry!
I just bought a Toyota Rav4 2020 hybrid limited last August 8, 2020. I bought it at beaver Toyota located in St. Augustine, Florida. 2. problem: I found out that there is no hook or hole attached to the solid frame of the car that the towing cable can be attached to in case I get stuck in a mud, sand, or snow bank. I would not be able to tow or pull something out because there is no hook or hole to attach the cable to. 3. expectation: This is the first car that this feature is absent. All of them had the convenient hole attached to the frame that the cable can be hooked into. I expect Toyota to correct this deficiency. I believe it is a defect that is easily corrected. I contacted Toyota customer service twice and ask the person to take a picture (in case I missed it) underneath the Rav4 2020 hybrid as to where the cable hook should go into. I was given a number - Toyota motor sales, usa, Inc. Case file #2010151369. They said that they can not take a picture, they referred me to the manual. The manual does not show clearly where to place it. I talked with manager of beaver Toyota and he said that he could show me where to put the cable when I go there. I already inspected the underneath and there is no convenient/safe/sturdy place to attach it. 4. recommendation: Toyota should add the hook or hole attachment for the towing cable. It should be where the hitch would be attached to. Did Toyota miss attaching this feature at the factory ? 5. this is beyond what the dealership could correct. It is more in the manufacturing process. 6. I am sending this complaint to the NHTSA because there is the possibility that similar 2020 rav 4 hybrid limited are affected with this problem. This is what I would consider a product deficiency as mentioned in one of the criteria. Stationary
When the vehicle reaches a speed of 60mph a grinding noise comes from the area between the gas pedal and driver side door. The noise sounds like a rapidly spinning metal disc is frequently bumping into a metal wall as the car vibrates naturally at the higher speed. It is unknown if this causes a safety issue or not but it does bother all passengers as it is a high pitched grinding noise.
The fuel indicator shows half only. The tank does not register the correct amount of fuel. The company itself never contacted us re this defect. We turned the car in today as we didn't feel safe driving a car without an accurate fuel gauge reading
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- Glenshaw , PA, USA