This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After 20 minutes of driving, the vehicle caught fire under the hood and was completely destroyed. When I first started driving the car that morning, I noticed an odd smell coming from the heater. It didn't smell like smoke or burning; I best equate it to the smell of a hair dryer. This is the first time I'd ever smelled that odor in this car. At this point there were no warning messages or alerts on the dashboard that would indicate an issue. After driving for around 20 minutes, I noticed smoke coming from under the hood. There were still no warning lights on the dashboard. I immediately pulled over into an open parallel parking spot on the side of the road (busy city street) and shut the car off. While I was assisting the other 2 passengers out of the car, flames became visible coming from under the hood. The source of the flames appeared to be the top driver's side under the hood (in front of steering wheel). We called 911 and stepped back to a safe distance. The fire was extremely aggressive and the entire vehicle was engulfed in flames in just a couple minutes. The fire was so intense that it caught the car parked in front on fire (which also became completely destroyed). The fire department responded after roughly 5 minutes and put out the fire. Fortunately, no injuries resulted from this incident. There was so much damage to the vehicle that the fire investigator was not able to offer a definitive opinion as to which specific engine/battery component likely started the fire. The remains of the car are currently in possession of GEICO. I was the original owner of the vehicle, which had no history of accidents, repairs, or modifications. It had been regularly serviced for routine maintenance at the local Toyota service department, most recently in early December 2022 (approximately 3 weeks prior to the fire).
-Windshield cowl not properly screened from manufacturer in order to protect from rodents entering. Mouse/rodent infestation found in various compartments, including nests, droppings, and "other material" that made its way into the engine and HVAC, and even a dead mouse in the main cabin- all resulting from entering through windshield Cowl. Service report available if needed -Breathing in mice droppings, urine, and decomposing animals is a major health risk that can cause severe illness. -Service department performed removal, cleaning, disinfecting, and replacements of components. Service Department stated this has been happening much more frequently with the newer Toyota's as the wires used attract these rodents. This one service department in particular has even created a "Rodent Pro Service" for rodent infestation which includes cleaning and disinfecting of affected areas, and also installing a steel mesh screen to avoid future entrance from windshield cowl -Only warning was a dead mouse found inside main cabin
when car is subject to rain or car washed, the headliner gets saturated at the "A" pillar and the "C" pillar. This water seems to be coming from under the roof rails. I have tested sunroof drain and they are open leaving the only other area to leak at the insertion of the roof rails. I have never had anything attached to them to add excess weight but have also hearing and finding many other reports of this happening. My concern is having the headliner ruined AND malfunction of the airbags. This has been reported to my Toyota dealer twice and I have been told that they are unaware of any issues with the seals on the roof rails.
I want to file a complaint against Toyota for their design of air conditioner placement. My 2020 RAV4 just had to have repair including condenser replaced. Toyota's design allows rocks/foreign objects/debris to get behind the grill and damage the air conditioning system. There is no guard to stop these. This is on regular highway/rural road driving. I understand that the RAV4 is not the only Toyota car that has this design. My car is still under warranty, but this was not covered as it was deemed road hazard. I am unsure of the date this happened as I just started to notice it was not cooling efficiency and at first attributed it to Florida weather but as the days went on realized that there was something wrong. Estimate from Toyota Dealership was $1300
- Plant City, FL, USA
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I was driving at about 65mph with a few windows down and the sun roof closed. The temperature was around 80degrees, when all of the sudden there was a huge POP sound. I opened the sun roof cover and saw that it was the sun roof that shattered. All the glass was broken.
On May 12, 2022 I was driving our 2022 Rav4 Hybrid. At about 10 am that morning I arrived at the Sherwin Williams store in Chandler, AZ. I applied the brakes and put the car in park. But the car did not stop! It continued to forge ahead, smashing into the building barrier and even then it kept trying to move forward. 1.The whole front end was smashed. 2.The first responders had to pry open the door to extract me from the car. 3.It was later determined that I had broken a rib. (I was lucky it was not more.) 4.The car was later declared -€œtotaled-€ by the insurance company. By -standers immediately called the police. 1.The police officer confirmed that the car was in park, at the time of the accident. 2.The officer also confirmed with witnesses that the car was in park but was still moving ahead. 3.The officer recorded the witnesses-€™ names and contacts. 4.I have a copy of the police report, Before the accident, both my husband and I had noticed that the car had a tendency to jump ahead even after putting it in park. Since that time I have connected with other Rav4 owners on social media and have discovered that this -€œ jumping ahead-€ has been experience by a lot of other owners.
Sunroof spontaneously shattered, with no vehicles close enough for a rock chip to be the probable cause. The only sound was a pop, of the window glass shattering - not of a rock or other object making contact. Upon examining the window, it had popped up, shattering first along the entire perimeter.
Vehicle has a automatic function that shuts off the engine when sitting in traffic, then restarts the engine when you press the accelerator. This function can be overridden by depressing a switch on the dashboard. It is easy to forget to push the switch and override this function. I believe this can present a safety issue. I was sitting in traffic waiting to make a left turn, this function I had forgotten to override. When an acceptable gap in traffic was recognized I pressed the accelerator, the vehicle took time to restart the engine and propel me into the path of oncoming traffic. At this time the gap in traffic had diminished to an unacceptable gap and I was almost struck by oncoming traffic. In the past we had asked our Toyota dealer to disable this function, they refused. I believe a more acceptable logic path would be for this function to be disabled when the vehicle is started and then the operator has the choice to engage this function if desired. I was told the purpose of this function is to save gasoline when sitting in traffic. There is also a second engine starter that completes this function. Having a second engine starter is one more item that could malfunction and need replacement.
The design of the Advanced Driver Assistance Systems (ADAS) on this vehicle is dangerous and fundamentally flawed. When the system has a warning for the driver, it beeps and the driver must take his / her eyes off the road to look at the dashboard to understand the problem. For many years, voice response messaging has been available and should be implemented in addition to or instead of text messages to warn of serious, possible imminent problems.
I was driving down the highway and without warning, my sunroof completely shattered. I did not go over any bumps, there were no trucks around me, and I did not hear anything hit my window. I just heard a very loud pop and all of a sudden there was glass everywhere inside the vehicle. Luckily I did not get into an accident but this was completely startling and I could have easily gotten into an accident or had glass injure myself or passengers (luckily no one else was in the car). I brought the car into a local Toyota dealership in Colorado and they mentioned that someone who had about the same mileage on their car (17,000-18,000) miles came into that same dealership a few weeks ago with the exact same issue. They told me that Toyota would not consider this a defect or under warranty if it happened after 1,000 miles. I also sent a follow-up email to a service manager at the same dealership and he said that they have seen this before and a field technical specialist has looked into it and determined that it could not be a defect if it happened after 1,000 miles. This does not seem like a freak accident if there have been multiple incidents. This is a serious safety concern.
Driving on the freeway and when randomly we hear a big bang, very loud and scary. Pulled the sunroof cover back to see that the sunroof had exploded/shattered into a million pieces. We were in alot of traffic heading to the mountains, my daughter was sitting in the back seat and this happened right above her head. Its been almost a month, sunroof on back order, didnt realize there was such a thing as exploding sunroofs until I searched the internet. My car is a lease and under warranty, but yet I am stuck with a $500 deductible to get this fixed. After reading all of these complaints how has this not been recalled? At the time of this happening, I had a few rocks also hit my windshield, for it to bounce off windshield and break a sunroof into a million pieces, this seems like a manufacture defect. We have turned this into our insurance company, but I feel like Toyota should cover this cost, as I had to come out of pocket for deductible and rental car
The windshield on this vehicle is extremely fragile and cracks very easily. Many drivers of this vehicle have reported the same issue online with the windshield on the newest Toyota RAV4. Toyota simply refuses to do anything using the guise of "external influence" being the cause of a windshield crack - this same logic would apply to a small pebble or a tapping of a finger to cause a windshield crack.
On Sunday,11/21/2021, sitting in my Toyota Rav4 TRD Off Road with my wife in an outside parking lot to a medical office, when we heard a loud pop/bang. We got out of the vehicle and discovered that the sun roof had shattered. Nothing hit my car. We were parked in it it for 15 minutes. There was nothing around the vehicle. I taped the window with Gorilla Tape. Dealership inspected the car and told me the warranty does not cover glass. Dangerous situation! Potential for flying glass! There is no warning system for this type of incident.
My name is [XXX]. My wife, myself, our 2 month old baby and our dog were driving back from a family vacation when our moon roof spontaneously exploded outward. It was an extremely loud noise and then sounded like it was raining glass. Our baby started screaming and crying from the noise. We were able to immediately and safely pull off the freeway to examine the vehicle. Upon inspection we noticed the remaining glass on the edges of the moon roof looked as if it were being pulled upwards. We are very lucky the screen was shut and nobody got hurt. The incident occurred on a sunny & clear, early afternoon while we were on the freeway going 55mph, there were no cars in front of us or beside us for more than a half mile, we were not near or passing under a bridge or an overpass. There were no warning lights or other symptoms before the incident happened, as well as no warning lights after the fact. There was absolutely no reason this should have happened or anything that we did to cause it or to stop it from happening. I took photos of the damage immediately after and it shows the remaining glass lifting outward. I did some online searching and found that this has happened to multiple other drivers with this exact make & model of vehicle, as well as multiple other years. I brought our car into Toyota within an hour of the incident occurring. One of their employees working said that she has heard of this happening before. I see this as a recurring incident with this model of car and it is extremely dangerous. We bought this vehicle with only 5k miles on it, less than 3 months ago from a Toyota dealership. We bought this car because we have a new baby and wanted a safe family vehicle. We are now terrified that this will happen again. We never would have imagined that anything like this would happened in the first place. From my recent research I am shocked that this vehicle issue has not been recalled. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I want an investigation on Toyota Rav4 hybrid 2020.It has a faulty traction control system. It kicks in on every bump and start the emergency braks vehicle jerks and driver gets confused. its a safety issue and may start causing accident on high speed
I am reporting a PROBLEM - the headrests on the front driver and passenger seats will NOT stay down on my 2020 Toyota Rav4- they always slowly keep moving upwards- I guess from the natural vibrations of the road. I complained at the Toyota service department (at Wilde Toyota in Milwaukee Wisconsin) and they said that is how their headrests work in the Toyota Rav4 - they don't stay down. While this may not be an issue for a tall person, an average person of 5 ft 5 inch tall or shorter would have a serious problem with their head being smacked around when the headrest won't stay down - I have never experienced a headrest that won't lock in place and stay there- I think this could be terrible if I got into an accident and my headrest was in the wrong position. I am shocked that Toyota does not care. I think you should check into this. A manager there did acknowledge he has heard of this problem before and has had a few people complain about it but they don't think it is a big deal. - they were tall men so they didn't care - they like the headrest all the way up as far as it goes.
While driving on the freeway, the panoramic sunroof exploded. I have photos showing the glass exploding up & outward (away from the vehicle), rather than downward as one would see if the glass had been impacted by a foreign object. Had I not had the sunroof screen closed glass would have come down onto myself along with any other passengers who could have been inside the vehicle, and possibly caused an accident with other vehicles. Currently the vehicle is at the Toyota dealership and I am awaiting inspection from Toyota's corporate department and my insurance company. There was no warning prior to this event occurring.
I have had issues with my 2020 rav4. I have had kickbacks during acceleration, antifreeze/coolant loss, abnormal amount of blow-by, engine runs loud at times, car shakes when I start it, weird noise from under the hood, the dash lights and screen lights went dark once. I have been to multiple dealerships not long after I bought it and they said they -€œcould not duplicate the issue-€.. when I went to them regarding the antifreeze leak they said it is normal in new cars which I know is absolute lies. I need help as they are not willing to find the issues. I have pictures and videos to back this up.
A D V E R T I S E M E N T S
- Prattville, AL, USA