really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
63,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 4 of 8)

« Read the previous 20 complaints

problem #82

Jan 012010


  • 90,000 miles


2004 Toyota Sienna minivan, sliding doors freeze shut all winter, my three kids cannot rely on what door to exit, especially in an emergency. One sliding door has now stopped working, cable snapped and bolts sheared, likely due to the extra force needed to work the frequently frozen doors. Perhaps these vans should not be allowed in climates under 32 degrees. I have already needed to have front doors and rear door mechanism repaired(recalls). This seems to be a common problem.

- Whitefish Bay, WI, USA

problem #81

Mar 042010


  • 72,328 miles
I have 2004 Toyota Sienna. Recently my sliding door cable completely snapped in half when the door was opening. Thankfully, I was home and was able to get the door to shut.

- Conneaut Lake, PA, USA

problem #80

Apr 112009


  • 121,663 miles
1. Toyota Sienna ce driver's door welded part (inside door) snap off causing loud thud sound when opening & closing the door. I found out in the internet that before there was a lot of complaints about it but Toyota did not order a recall & now they want me fix it in a shop at my own expense. 2. sudden acceleration from idling during traffic cruising.

- Pittsburg, CA, USA

problem #79

Feb 062010


  • 84,500 miles


Crack developed on dash in an area between instrument cluster and radio. This is an area not exposed to elements (sun, heat, etc.). vehicle is garaged and maintained and would not be susceptible to a crack.

- San Antonio, TX, USA

problem #78

Jan 012008


  • 60,000 miles
The driver's side sliding door on my 2004 Toyota Sienna does not close properly. Sometimes its opens at the end of the close cycle or worse yet, closes at the end of the open cycle. I experienced 3 incidents where my children's hands were almost crushed by the door which was expected to stay open. Toyota has issued a tsb (EL004-04), however our car is no longer in the warranty period. The opening of the door after the close cycle or closing of the door after the open cycle occurs intermittently.

- La Crescenta, CA, USA

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problem #77

Aug 172009


  • 35,000 miles
Automatic sliding passenger door seized on August 17, 2009. Stuck in open position. Went to dealer and was informed it was fourth one they had seen in a week. Was told warranty had expired prior month. Would cost over $1000 to fix.

- Hasbrouck Hts, NJ, USA

problem #76

Dec 152009


  • 60,000 miles


The trunk gate of my Toyota Sienna does not open fully and sometimes goes down during cold weather.

- Bayside, NY, USA

problem #75

Jan 232010


  • 50,000 miles
Contact owns a 2004 Toyota Sienna le with manual liftgate. The liftgate used to work properly - suddenly on a cold winter day it stops working anymore, contact can hear a hiss and the door falls down. Contact can see visible oil leak around the gas strut. After that, it's heavy to open the door.

- San Jose, CA, USA

problem #74

Jan 172010


  • 70,000 miles
Driver side automatic sliding door cable broke. The door has to be opened and closed manually. Sienna is no longer under the secret warranty and Toyota wants to charge me $3000 for the repair. Also door would freeze easily during winter time and becomes very hard to open.

- Alouette, 00, USA

problem #73

Jan 042010


  • Automatic transmission
  • 73,000 miles
During normal operations of this 2004 Toyota Sienna xle van. Right side powered door seized. Door failed to open completely, and then it was difficult to shut and lock. I took the Sienna to the local Toyota dealership (heartland Toyota, bremerton, Washington) on 13jan10, and they diagnosed the problem as a failed motor, control cable, and computer (ECU). They also informed me it would cost $3,050 to repair. I was in shock. I checked online and there seems to be a chronic failure with the 'automatic' doors of Toyota vans. Toyota corporate instructed me to work with the local Toyota dealer to arbitrate repairs since the door is not covered under warranty, or recall. I urge the NHTSA to investigate these doors. They should not fail and seize after 5 years of normal wear. Updated 03/10/10 updated 10/05/10

- Seabeck, WA, USA

problem #72

Jan 102006


  • miles


Power sliding doors fail to open, primarily in cold weather. The vehicle was taken to the dealership about 10 times. Fist they "could not duplicate the problem", then when I was able to show it to them, they could not fix it. Eventually the manufacturer sent a factory engineer to check the vehicle. He had the door seal replaced. That helped for a few weeks, now it's doing it again. I took it back today they said that they did all that they can, although there is nothing more that they can do for me.

- Brooklyn, NY, USA

problem #71

Dec 142009


  • 93,000 miles
My door has the door check issue to the point it will not hardly close, and Toyota feels since it was 5 years, 3 months from date of purchase, they are not responsible for it. I suspect this was present and all affected Toyota should be recalled to fix both this driver door, but the passenger door as well. Make : Toyota model : Sienna year : 2004 manufacturer : Toyota motor corporation service bulletin number : 07017 date of bulletin : Oct 23, 2007 NHTSA item number : 10023697 component : structure:body:door summary : customer support program - warranty coverage extension for the front door check on certain 2004-2007 my Sienna vehicles.

- Gilbert, IA, USA

problem #70

Jun 152008


  • 99,500 miles
Driver side sliding door will not stay locked and latched. The fasteners that hold the locking mechanism place pulled through the door sheet metal. Dealer states it cannot be fixed and a new door would be needed at $3500. Door can open at any time.

- Pottstown, PA, USA

problem #69

Mar 102008


  • 110,000 miles
2004 Toyota Sienna sliding doors malfunctioning. Over time, the doors appear to wear out and will not open from the inside or the outside of the vehicle. They cannot be opened manually or by using the power operation feature. The dealer was able to open it and adjust it but told us that it will happen again unless we paid approximately $1200 per door to replace the worn parts. We are concerned about getting trapped in the vehicle.

- Castroville, TX, USA

problem #68

Jul 102009


  • 65,000 miles
The passenger and driver side middle (sliding) doors of our 2004 Toyota Sienna have frozen shut each winter for 5 years. After melting free the drivers side door came suddenly open a few times while we were driving down the road. Now the automatic open/close has stopped working at all.

- Cerrillos, NM, USA

problem #67

Oct 292009


  • 64,000 miles
During the normal operation of the driver's side automatic sliding door, the cable snapped and got caught so that the door could not fully open or fully close. It was necessary to cut the cable out and operate the door manually to get the door to shut at all. The quote to repair the problem was $1232.12.

- El Cajon, CA, USA

problem #66

Oct 202009


  • 107,500 miles
My 2004 Toyota Sienna automatic sliding door mechanism stopped working and we were unable to open the door on the passenger side. It is clear from forums on the internet that this is a widespread problem.

- Lexington, MA, USA

problem #65

Oct 242009


  • 94,500 miles
Toyota Sienna 2004 sliding door motor cable was totally rusted and snapped. Sliding door is not operable. Sliding door wire is totally rusted during normal use. As S result, door was jammed and neither can be closed nor opened. Toyota does not sell cable separately, should purchase whole motor assembly instead. Similar cable cost is around 10 dollar (from hardware store) but motor assembly is around 1500 dollar.

- Granger, IN, USA

problem #64

Oct 192009


  • 84,097 miles
We have a 2004 Toyota Sienna xle that has just suffered a failure of the power sliding door, causing it to become stuck in the open position. My wife was forced to drive with two young children in the back seat and the side door wide open. This is extremely unsafe and demands a recall. Apparently the cable was frayed by a failed hinge, and I have read many complaints about this problem. This is a 5-year-old minivan with 84,000 miles. How is Toyota allowed to ignore such a blatant safety defect to their cars that occurs within the first 3 to 5 years" it is out of warranty and they will provide no measures for repair, but no reasonable person would ever expect the doors of a car to be the first thing to stop working, and in that short a period of time. This is unacceptable and dangerous and simply shameful from a quality manufacturer on a $38,000 vehicle. I am sure you are hearing lots of complaints about this door hinge and cable motor. The dealer has quoted a repair around $2,000 including work at a body shop welding on the new hinge. Meanwhile, I'm wondering about the other door. Will it be another $2,000" please issue a recall now!!!

- Atascadero, CA, USA

problem #63

Oct 182009


  • 57,000 miles
We have a 2004 Sienna with auto-sliding door for passenger side. The van has around 57000 miles. It is raining/snowing today and the passenger door couldn't be closed. My wife and my kid is stuck in newtow, 30 min away from home. The passenger side door can't be closed manually. The outside temp is around 35 degree. By reading the internet, it looks like many 2004 Sienna owner have the same issue. I consider it as a safety issue since most van owners have young kids in the van. If the door is stuck in the winter time, it is a big problem.

- Wayland, MA, USA

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