really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
86,094 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 10 of 14)

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problem #84

Jun 012011


  • 130,000 miles


The cable on the power sliding door snapped and the door is now completely inoperable. The door cannot be opened manually or electronically. This is a very serious malfunction as it could pose a threat to exit in an emergency. Toyota wants $2,200 per door to fix this problem. Quite clearly, this is a safety issue.

- Bartlett, IL, USA

problem #83

Mar 262011


  • 90,300 miles
The incident occurred while I was driving from Ohio to Florida, on spring break. I was the sole adult in the vehicle with my two daughters, who were riding in the middle seats. We had traveled all day and had stopped in lake city, fl to fill up with gas. When we got back on the highway (I-75), my daughter told me she was hot. It was just after 8 pm and the sun had set. Not wanting to turn on the air conditioner, I told her I would open the rear vent windows to move air through the car. I pushed the button to open the rear vent windows, and the window on the passenger side flew off the van. I heard the noise, and my daughter yelled that the window was gone. I looked in my rear view mirror to see the window sailing through the air in the draft of the van. Then it crashed and shattered all over the highway. We were very lucky that no one was traveling directly behind us. I slowed down and waited for any cars traveling behind me to pass and to see if anyone was going to pull over. No one stopped, and there was no reason for me to go back for the shattered window. I would like to note that I was not traveling at an excessive speed. Thankfully my van was the only car involved and no one got hurt. One expectation that I have when I buy a car is that the windows won't fly off when I open them during normal operation, no matter how old the car is. My car has never been in an accident, and further more it had just been in the dealership for the 90K maintenance and body check.

- Bellbrook, OH, USA

problem #82

Jul 062011


  • 90,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated that while parked on an incline, the cable fractured and the passenger side sliding door slammed shut. The dealer diagnosed that the motor and cable needed to be replaced. The manufacturer was notified, but denied assisting the contact with the failure. The failure was not repaired. The failure and current mileage was 90,000.

- Potomac, MD, USA

problem #81

Jun 062004

Sienna 6-cyl

  • 69,385 miles


Driver's side door makes a popping noise when opened & closed. Dealer inspected it and indicated it was a driver strap weld that is bad. District service manager offered to cover 50% of repair which I refused as this is a common defect with Siennas ('04 to '07). Toyota previously issued a "warranty enhancement" for this defect but has not been accountable for their poor design and materials. A call to Toyota Consumer Affairs was not successful in resolving the payment issue.

- Phoenix, AZ, USA

problem #80

Jun 052011


  • 120,000 miles
The contact owns a 2004 Toyota Sienna. The contact stated the passengers automatic sliding door required extensive force when it was opened manually. The vehicle was taken to an authorized dealer who stated the failure was related to the power sliding door motor. The service warranty expired and the vehicle was not repaired. The manufacturer was notified of the defect and were unable to provide further assistance. The failure mileage was 120,000.

- Arlington Heights , IL, USA

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problem #79

Jun 012011


  • 55,000 miles
The drivers side passenger sliding door will not open. This is a non-automatic sliding door. There is no way to open the door from the inside or the outside. This has happened with our automatic door as well. We had to pay over 1800 to have that door fixed. This is a safety issue when the doors will not open! if there was to be an accident and the children could not get out of that door because there is a fault with the latches, that would be tragic. This is not the first time a complaint has been filed about the sliding doors in a Toyota van.

- Naperville, IL, USA

problem #78

May 112011

Sienna 6-cyl

  • 70,000 miles


My 2004 Sienna Toyota door fell right off of the car. First the power opening stopped working then some wire snapped and the door fell right off the car. This is usually a spot most people put their children. This is a door that teachers open to get my child out for school. If this happened moments before it would of fell on a teacher in front of the entire school and my child.

- Boonton, NJ, USA

problem #77

Apr 282011


  • 73,000 miles
Door check had been clicking - lubed it with lithium grease. Then window wouldn't go all the way down. Brought vehicle to dealer to be told the door check failed, bent the window track and needs to be repaired by re-welding another piece of metal to the door and door check to the tune of $500. When we inquired about the past safety issue of the door investigation and voluntary warranty extension of the door check, we were told the vehicle age and mileage passed the bulletin campaign that was in effect for 2004-2006 model years. I guess we were unaware that a safety issue such as sagging doors and doors falling off a vehicle would have limited time to fail. We have four children in the "family friendly van" on a regular basis. How long should one expect a door to provide safe containment of the occupants of a motor vehicle ?? laws protect us by having auto makers provide replacement parts for so many years after production ends, but we set up a solution for a proven safety problem with a limited responsibilty time frame. I hate to think how many drivers or occupants will die if their vehichle door falls off while they are driving. Especially if they knew there had been a prior solution for those that had parts sooner rather than later.

- Holley, NY, USA

problem #76

Mar 262011

Sienna 6-cyl

  • 69,000 miles
Loud noise when closing and opening driver side door.

- Union , NJ, USA

problem #75

Dec 012010

Sienna 6-cyl

  • 75,400 miles
Driver door developed the "popping noise" described in Toyota's warranty enhancement in December, 2010 (also described in technical service bulletin NV003-07 revised). There are approx. 600,000 vehicles affected by this defect. I just paid $2,141.24 to my Toyota dealer to get it repaired, since I couldn't sell the vehicle in an unrepaired state. We bought the vehicle early in 2004, and the extended warranty would have expired in 2009. 2004 owners just now experiencing the problem will have to pay for repairs for a problem that Toyota has acknowledged.

- Anderson, SC, USA

problem #74

May 102010


  • 60,000 miles


With only about 60K miles on my 2004 Toyota Sienna power door motor failed. I had to pay out of pocket about $1500 to fix it. 7 months later the part failed again, and thank goodness that part was under warranty. The second time the part failed it jammed up the door the cable snapped and my door fell off the track and scratched and dented my van. We demanded that Toyota pay to fix our van. Two times in one year that the same part failed. Now it has been 9 months since the last time it was repaired and now it is making a popping sound. I fear that this part will fail again and I will have to pay out of pocket to fix it again. It is unsafe to go without fixing the part because the power doors are entirely too heavy for a child to open, yet the part is so outrageously expensive. Toyota knows this is a problem yet instead of recalling the parts, they are profiting off of people like my family.

- Tucson, AZ, USA

problem #73

Jan 102011

Sienna 6-cyl

  • 69,000 miles
My family owned a Toyota Sienna 2004. Just lately, we notice that the cable snapped without any warning. This problem almost hit the fingers of my daughter when she tried to close, because it is so hard and was suddenly released to the other end. This problem is very common to this kind of van either old and new, especially in the freezing season. I filed this complaint because I believed that this problem is very detrimental to my 3 children, ages 3, 9 and 11 or other passenger. I hope this complain will taken cared of before it can do a physical harm to the public. Thank you.

- Mays Landing, NJ, USA

problem #72

Jan 262011

Sienna 6-cyl

  • miles
Toyota dealership told me (today) that my power sliding door motor needs replacing. I took my Sienna 2004 xle limited van in for diagnosis because the passenger side slider door was operating slowly and it keeps getting worse and sometimes won't even close if I'm parked on an incline unless I give it a push. I had both doors sliding lock release motors replaced in 12/ 2008, 2 yrs. Ago.

- Bradenton, FL, USA

problem #71

Aug 312010

Sienna 6-cyl

  • 64,500 miles
Rear passenger side automatic door- the cable is frayed and doesn't open correctly. Now my children have to use the driver side door to get into and out of this vehicle. This is a safety concern. Also the rear doors easily freeze up in winter weather. This may caused the cable to fray before normal wear and tear. This is also a safety concern. Trying to get Toyota to cover the part on a $1600 repair.

- Blauvelt, NY, USA

problem #70

Apr 172010

Sienna 6-cyl

  • 95,000 miles
Sliding door cable breaks disabling door from opening.

- Randolph, NJ, USA

problem #69

Oct 222010


  • 84,000 miles
The cable operating the automatic door on my 2004 Toyota Sienna frayed and jammed causing the door to freeze in an open position. The only way to correct the problem was to cut the cable and operate the door manually. This defect seems to be extremely poor quality.

- Newark, DE, USA

problem #68

Jun 072009


  • 40,000 miles
The contact owns a 2004 Toyota Sienna. The contact applied force to the rear hatch door several times before the hatch door latch would properly close. The vehicle was taken to an authorized dealer three times with replacement of the rear hatch struts on separate occasions. In addition, the second row passenger automated door cable deteriorated. The vehicle was not repaired. The contact had concern with the safety of the door resulting to not completely opening or closing. The failure mileage was approximately 40,000.

- Loveland, OH, USA

problem #67

Aug 152010

Sienna 6-cyl

  • 83,456 miles
Drivers side sliding door started to intermittently stop or reverse in mid cycle. Finally stuck open while at local car wash. Discovered that the cable coating had become brittle and apparent, Y jammed the motor drive- finally causing the drive mechanism shattered. Already aware of the problem and that Toyota will not fix this so I did not take it to my dealer. Instead I plan to buy my next mini van form someone else. No more Toyota...

- Sunnyvale, CA, USA

problem #66

Sep 092010


  • 80,250 miles
2004 Toyota Sienna. Power sliding door cable snaps. Leaving door unable to open fully. Toyota dealer says part is $1200 dollars and 4.3 hours labor to install. $1800 to fix.

- Liverpool, NY, USA

problem #65

Aug 262010


  • 72,000 miles
Driver side front door check mount is spot welded. Spot weld has broken causing the door to freely swing posing a risk of injury to me, my wife and our two children. Toyota has issued a tsb "enhancing" the warranty to 5 years or 100,000 miles to fix it free of charge. I bought the vehicle used and never heard of this tsb until the problem happened and my vehicle is now 6 years old.. local dealership denies the tsb exist even though I have a copy. At what point does someone step in and make Toyota issue a recall due to the safety concerns when 592,100 vehicles are involved. Here is a portion of an article about the problem from edmund's : by bob holland | October 26, 2007 yet still more bad news from the Toyota camp: Now we're learning that as many as 592,100 Sienna minivans may have problems with their front doors. It affects 2005 2006 models. Toyota spokesman john mccandless tells inside line in an E-mail message: "we are notifying owners of 2004-'06 Siennas of a warranty enhancement in the event they encounter a problem with the front door check mounting panel indicated by a popping noise when the driver or passenger front door is opened or closed. The panel's spot welds may have become detached." This could cause a problem with the door opening and closing... this should be a recall!!!!!! just because my vehicle is excluded by 8 months by Toyota makes the life of me and my family less valuable..

- Henderson, KY, USA

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