really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
86,094 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna body / paint problems

body / paint problem

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2004 Toyota Sienna Owner Comments (Page 11 of 14)

« Read the previous 20 complaints

problem #64

Aug 012010


  • 90,000 miles


The driver's side sliding door on my 2004 Toyota Sienna began to get stuck when in the automatic position over a two month period. Then we had an incident where the door would not close. We have taken the minivan to a Toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. I am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. Given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door.

- Dix Hills, NY, USA

problem #63

Jul 292010


  • 80,000 miles
2004 Sienna, the right side sliding door cable coating is braking down. The door is not closing properly and is hard to move in either direction manually. Still investigating issue to see if repairs are possible or if new assembly will be required. Concerned about safety of door operation as many others. We have stopped using that door at this time.

- Goldston , NC, USA

problem #62

Aug 012010


  • 100,400 miles
2004 Toyota Sienna - cables snap and the sliding doors do not operate correctly costing $1600 to fix.

- Collegeville, PA, USA

problem #61

Jun 032010


  • 52,000 miles


I own a 2004 Toyota Sienna XL. Both side doors doesn't open during winter conditions and we have to use the front doors for access. Lately, the driver side door got jammed and the cable that pulls side door got disconnected. I already had a different issue with passenger side door and have to replace the motor. Kind of annoying and relentlessly invokes warning sound. So safety of the passengers especially it puts kids in danger. Kindly advise.

- Piscataway, NJ, USA

problem #60

Feb 012010


  • 115,000 miles
Toyota has issued an "enhanced warranty" (technical service bulletin #07017, NHTSA item # 10023697) to cover a known quality defect. The front door-check weld may fail and allow the door to move freely over its entire range of motion without any resistance. There are only two ways to fix the problem: 1) if the break is not too bad you can re-weld the broken piece; 2) or, if the break is too bad then you must replace the entire door. The location of the break (internal to the door) has absolutely nothing to do with mileage and is not a load-bearing point beyond providing resistance to the movement of the door. Failure of this weld is not a warranty issue but is a known quality defect on the 2004-2007 Sienna. Failure of this weld completely removes the resistance to the movement of the door. Based on the size and free-swinging weight of the door, there is the increased likelihood of additional body damage and this is a safety hazard. The weld on my driver's side door failed around 115,000 miles on my 2004 Sienna. This mileage was beyond the "enhanced warranty" period of up to 100,000 miles. I contacted my local dealer who said it was out of warranty. I then contacted Toyota customer service (1-800-331-4331) to explain my situation and requested them to fix the door. I explained that I only want my door fixed, not a new car. They told me it was "out of the extended warranty" so there was nothing they could do. Warranties are for unknown problems, not a known, well-documented, and recurring defect.

- Madison, AL, USA

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problem #59

Oct 102009


  • 78,000 miles
My driver side sliding door fell off my 2004 Toyota Sienna. When I looked closely I found the cable was snapped, and the door was jammed with the kids inside the car was unable to go no where until a friend was able to help us out, the dealer want over $1500 to fix the problem, no way I can afford that at this time, so they suggested to cut the cable and make the door manual and that is what I'm running on right now, it happened at 78000 miles and the car now has 89000, and of course warranty was over long time ago.

- Wichita, KS, USA

problem #58

Jun 152010


  • 50,000 miles


My 2004 Toyota Sienna xle limited power sliding door cable snapped and door wouldn't close, this is a serious safety issue and Toyota should take responsibility of fixing this on going issue with these Sienna vans. There countless number of people have the same issue. Deal cost to fix this is over $2000. This is totally unfair for consumers to pay such high cost repair for what Toyota is responsible for in first place.

- Gaithersburg, MD, USA

problem #57

Jun 012010


  • 72,188 miles
The drivers side back sliding door got stuck half way open position. Noticed cable for electronic opening was frayed considerably van in the manual open door mode and still could not close. Good news I was close to home when this happened. Husband was able to shove the door closed and then had Toyota repair door. Doors mechanics has a unit with "ball bearings" and they were totally dry. Also, ball bearings fell out of enclosed tracking unit. Cost over $1600 to fix.auto was with Toyota for 9 days. Luckily my extended warranty insurance paid for the whole thing. Auto under 75,000 miles. Complained about crunching noise while closing sliding door, in the past three years....not able to find what the problem was...now I know Toyota repair people did not know what they were doing. Again!

- Silverton, OR, USA

problem #56

May 032010


  • 58,000 miles
I have a 2004 Toyota Sienna. I have slider doors that I have been operating manually for several months as they were broken and were too expensive to fix. I was closing the slider door today when it popped off its' track and smashed into the back window of the van spraying huge chunks of glass all over the back seat. The slider door was hanging off the van about a foot away from the van. There were three little girls in the van who were very scared but luckily they were not hurt. My daughter was headed to the back seat when I pulled the slider door closed and the incident occurred. If she had been seated in the back seat, she would have been injured badly by the broken glass. I had the car towed to Toyota. The van door was hanging off the van in such a precarious position, the tow truck driver had me sign a damage waiver since he was hesitant to Transport it.

- River Forest, IL, USA

problem #55

Apr 302010


  • 120,000 miles
I have been having problems with my 2004 Toyota Sienna's passenger sliding door since we bought it 2 years ago. I have taken it in to have the cable looked at, the interior lights clicking (apparent electrical issue with the cable) and the door. In the cold the door freezing shut so that my kids have to climb in through the front or back of the vehicle (like the dog). The door getting stuck, and not closing all the way, and having to switch it to manual mode to close it. The sensor on the door, not working, and almost squishing my child. This morning the door fell off the track and broke my back window. There were screws loose, that are suppose to hold the door to the roller. The rollers were out of the track, which is what broke the window I believe. I don't know what was holding the door on. I had to have it towed to the dealership as it was undriveable. The tow truck driver had to strap the sliding door to the rest of the van in order to tow it. I am shocked to find out that there are very many others with this same issue. The vehicle was non functioning because the door would not stay on! what will it take to fix this problem?

- Surrey, 00, USA

problem #54

Apr 152007


  • 100,000 miles


Driver side passenger door on a 2004 Toyota Sienna mini van will not close. Normal use of the door. It is electronic opening and closing. However the door goes to shut and then continuously opens back up as if a sensor won't let it close. However when switching to manual, the door does not close either. Nothing in the door runner would cause it not to close, cleaned out all door runways and openings. Something with the door clasp not closing around the hatch of the door prevents the door from remaining closed. The safety issue is the door does on some occasions start opening while driving. Toyota dealer says its our fault and that it would cost close to $2,000 dollars to fix. Money is not the object here, it is a known issue with many Sienna owners and this is just another example of their poor quality workmanship.

- Allendale, NJ, USA

problem #53

Apr 202010


  • 127,000 miles
I own a 2004 Toyota Sienna. Both side door cables have snapped several months ago. I asked the dealer for an estimate to repair both door cables and they told me approx. $3200. I said no thank you! I have been using the doors manually since the cables snapped. No one at the dealer told me using the door manually would be a problem. Today, I took a box out of the side door behind the drivers door. When I attempted to close the door manually, the sliding door came off the track, dropped down and scratched the side panel and blew out the side rear window. I have never heard of this happening. Thank god no one was inside when the window blew in, there was glass everywhere. No one was hurt. I had the van towed to the dealer. I will find out the estimate to repair the problem tomorrow. I feel these cables should not have snapped in the first place.

- Plymouth Meeting, PA, USA

problem #52

Apr 122010


  • 80,000 miles
Power sliding doors are actuated by cables. Cable on door 1 snapped and was hanging from vehicle, posing a danger to pedestrians. After cable was cut with tools, door could be operated manually. Cable on door 2 snapped and caught on bodywork. As motor strained to retrieve the cable, the cable sheared and snapped plastic fittings and metal latches. Door is now completely stuck and is a danger to passengers and driver alike. Door 2 cannot be used for ingress or egress.

- Westborough, MA, USA

problem #51

Apr 032010


  • 71,000 miles
The contact owns a 2004 Toyota Sienna. When the vehicle was parked, the contact noticed that the passenger side sliding door would not close properly. The vehicle was taken to an independent mechanic who confirmed that the failure was related to the sliding door hinge. The vehicle was in the process of being repaired when the complaint was filed. The VIN was not available. The failure and current mileages were 71,000.

- Englewood, CO, USA

problem #50

Mar 302010


  • 111,000 miles
The passenger side slider door has again failed on our 2004 Sienna. After several problems with the door which were repaired under warranty, the door stopped working entirely about two years ago. We paid to have the door motor assembly replaced. Now the door once again will not open at all, even manually.

- Springfield, MA, USA

problem #49

Mar 102009


  • 95,000 miles
I have a 2004 Toyota Sienna, I am experiencing a known issue regarding my power sliding doors. They seem to power forward and back if I manually use the handles to open the doors, but if I use the auto-opening buttons from inside the van the doors try to open but they wont unlatch so that the doors will slide from open to close or close to open. This has been ongoing for 1 yr now. I took it to the dealer and they informed that it was a known issue that they don't support. They told me the cost was over $1K. I would like to know if there is anything more I am able to do. Thanks for your time and attention.

- Santa Rosa, CA, USA

problem #48

Mar 072010


  • 108,000 miles
Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. As a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. We had to cut the cable off to get the tangled cable free of the door so we could close it. It is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. We also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as I said the door was stuck half open/half closed.

- Blackshear, GA, USA

problem #47

Feb 252010


  • 74,000 miles
Toyota 2004 Sienna - power sliding door failures. Driver side sliding door failed to open as cable snapped. Door was jammed shut so we took the car to the dealership and were told we would have to replace the whole motor unit at a cost of $1,700. Service dept disconnected motor unit so that door would open and close (but with no power option). Two days later the cable snapped on the passenger side sliding door with the door open. It would not close. Returned to the dealership and same action was taken as driver side door. Will now cost $3,400 to fix. With 3 children the safety aspect of a door cable snapping with either the door jammed open or closed is obviously a major concern. Having researched this issue over the past few days I can see that many Sienna owners have had the same problem. This is a major safety and cost issue that should be investigated.

- Marshfield, MA, USA

problem #46

Feb 102010


  • 35,000 miles
Power sliding door stuck partially open. Several attempts to open or close it with the remote resulted in two cables snapping and the power door motor breaking into several pieces. When I removed the inside panel, several broken parts fell out. The dealer charges approximately $1800.

- Duvall, WA, USA

problem #45

Sep 152009


  • 130,334 miles
Both passenger and driver 's side sliding doors cables have snapped and I can not open the passenger side door at all! the driver side door opens manually.

- Miami, FL, USA

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