This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Toyota Sienna. The contact stated that the driver's side door failed to close without warning. The vehicle was taken to a dealer where the mechanic stated that the entire door needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 80,000.
The contact owns a 2004 Toyota Sienna. The contact stated that there was a popping sound every time the driver's side door was opened or closed. The vehicle was taken to the dealer where the technician diagnosed that the door hinge needed to be replaced due to a fractured well. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 140,000. Updated 12/30/13
The contact owns a 2004 Toyota Sienna. The contact stated that the driver's side door check failed due to defective welding. The vehicle was not taken to the dealer for inspection. The vehicle was not repaired. The manufacturer advised the warranty enhancement door check had expired. The approximate failure mileage was 84,000 and the current mileage was failure 105,000.
Passenger side sliding door cable snapped and will not open. Passengers can be trapped in the van and not able to get out. This is a known problem with Toyota Sienna minivans with electric doors. In addition, the motor is often known to fail. The the cable has a black sheathing that is inadequate and wears causing it to jam in the pulley and break or exposing it to later corrosion and then it will break as well. Toyota has known of this problem for years and does not issue a recall. You only need to check the Toyota forum to confirm the problem with many owners reports. Repairs run $1,200 to $2,000 at the Toyota dealer.
The contact owns a 2004 Toyota Sienna. The contact stated that the entire dashboard became fractured. The vehicle was taken to an authorized the dealer for inspection. The dealer advised that the dashboard material was defective needed to be replaced. The dashboard was not replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 50,000 and the current mileage was 80,000.
Recently started hearing a popping noise when opening drivers side door. My husband, a mechanic, inspected door and noted the welding around the door check on the drivers side door is cracked 3/4 way around and needs to be repaired. Called the dealership where we purchased the van to get more info and was told that they have seen lots of Toyota Sienna vans with this problem. They stated there was a special service bulletin in 2007 but it was now expired and there wasn't anything they could do. Was advised to contact Toyota customer service in torrance California. Was advised to get it fixed as the door check could break loose damaging my van, other vehicles and possible injuring someone. Called Toyota customer service and was told there was a service bulletin regarding the faulty welding on the drivers door check, but that was expired. I stated I never received such a bulletin or I would have been made aware of this problem and would have tended to it. Was told they were not responsible if I got the bulletin or not. I asked what I had done wrong in the care and keeping of the vehicle. They answered nothing. I asked what I should have done different regarding the van's drivers side door and he answered...nothing. I took van to body shop and they can weld it for $650, but it will just crack out again. New door will be $2000+. I don't see how the consumer should eat the cost of Toyota's faulty welding/manufacturing, when there are thousands of vehicles having this same exact problem.
The contact owns a 2004 Toyota Sienna. The contact stated that she opened the front driver's side door and heard a loud metal on metal sound as the door dropped slightly. The vehicle was taken to a dealer for diagnosis where the contact was referred to an independent mechanic. The contact was informed by the mechanic that the door weld was the source of the failure and it could be welded again but the door should be replaced. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 127,000.
The cable for the power door on my 2004 Toyota Sienna has broken and I recently learned that Toyota was aware of the problem with this part and was offering a customer support program to replace the defective power door mechanism. Unfortunately we did not receive the notice of the program from Toyota and when I called to get information, I was told that even though my car only has 79,360 miles, I do not qualify for the program because my car is 10 years old. Specifically, my husband was told by the customer service supervisor that "Toyota doesn't make exceptions". I'm very concerned that Toyota has yet to issue a safety recall on this part as the door is jammed and no longer usable, putting passengers in the back seat at risk by not having a safe way to exit the vehicle on the passenger side. Toyota is aware of this safety issue and they are negligent by not issuing a replacement, regardless of the age of the car, especially on with such little mileage. Although I have yet to receive a copy of the secret service bulletin, despite requesting one from the customer service rep, I understand that the extension was issued 12 months or less from the date the 2004 would go out of the extended warranty.
Power sliding door cable snapped and children in back seat cannot ride safely, as door will not operate properly. Spoke to Toyota, opened a claim, was told the warranty enhancement notice was issued, but although I wasn't over my mileage, I was over the date of 1st use of vehicle. They extended the warranty for this faulty part for 9 years, 120,000 miles. My vehicle sat for 8 months as well when our other Toyota, the Tundra had its frame replaced...but even though they still will not help. They offered to give me a good deal on another Toyota...seriously! I just leased a venza 3 months ago. I do not want another vehicle, I want mine fixed so my passengers can sit in the back seat safely without worry the door won't open or close on them!
Door hinge on drivers side broke away from weld and makes a loud noise. Per my mechanic the welded pockets within the door have many cracks in the sheet metal and the van needs to go to body shop.
The contact owns a 2004 Toyota Sienna. The contact stated that the door hinge fractured from the weld. The contact took the vehicle to a dealer for diagnostic testing and was advised that the door hinge needed to be replaced. The contact did not have the door hinge replaced. The failure mileage was 130,000. The VIN was not available.
Passenger side rear automatic door fails to sense a person standing in the frame, entering or exiting, and closes on them. Passenger side rear automatic door closes automatically when on a downhill slope, closing on passenger if they are standing in the frame. Passenger side rear automatic door is failing to close and pops back open, requiring a force close by hand. Driver side rear manual door failed to close and latch. Dealer indicated it was due to faulty welds. The entire door was required to be replaced.
The contact owns a 2004 Toyota Sienna. The contact stated that while driving approximately 5 mph, the rear driver's side door independently opened without warning. The contact mentioned that the door was unable to be closed and he had to utilize a bungee cord to avoid the door from reopening independently. The vehicle was taken to a dealer where the repairs were unknown. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 114,000. The VIN was not available.
The contact owns a 2004 Toyota Sienna. The contact stated there was a clunking noise when closing or opening the front driver's side door. The vehicle was taken to the dealer for diagnosis. The technician stated that the door had to be re-welded. After the repair the failure continued. The vehicle was taken back to the dealer where the technician stated the door would have to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 93,000.
Passenger side back sliding door (automatic) cord broke. The wire that is like the pulley for the door frayed and broke, making the door inoperable. The motor still works fin though. My concern is of my children's safety. The door will not latch securely now, and/or open completely. We have shut the auto door off, but it makes no difference. The door gets stuck in open position and is a safety issue. We have set the child lock as well. We will not be using that door at all, in case it traps one of the arms/legs of our passengers. Toyota is requesting thousands of dollars to fix it...
Loud popping noise in driver's door. Toyota dealer quickly knew the "door check" needed to be replaced just based on my description. Cost me $700 to fix, and that was because I had a 15% off coupon.
A D V E R T I S E M E N T S
- Duluth, GA, USA