This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"clunking" noise noted on steering the 2004 Toyota Sienna just a few months after it was bought. It had gone through 3 recalls already when first the fuel tank, then the door sills, then the middle row seatbelt bezel, and finally recently, the rear hatch struts were all replaced. Vehicle was test driven, but no mention of "clunking" documented. However, all this time, the clunking had become more noticeable, and vehicle had gone through 2 alignments already, with only about 42,000 miles on it. Last serviced for alignment, dealer did note clunking and recommended replacement of intermediate steering shaft. It is now becoming more difficult to steer the vehicle, especially at low speeds, and "K-turns" now require more maneuvers, and the steering radius has increased potentially causing collisions with objects or pedestrians if compensatory action is not initiated. (steering output has sometimes been unpredictable). Second component is lack of TPMS sensors when tires were changed at a facility, and I had the facility document the lack of sensors.
Attempted to start our 2004 Toyota sienne van in the driveway of our home. The van died immediately after starting and could not be restarted after several attempts. My wife removed our 3 and 4 year olds who were strapped in the third row and used another vehicle to get them to school. Returned an hour later with a friend who was going to help start car. While attempting to start the van, a strong odor of gasoline was smelled and it was discovered there was a massive gas leak and gasoline was pouring out from under the van. Atempts to start the vehicle were stopped immediately. The van was towed to windward Toyota in kaneohe, Hawaii. The service technician who inspected the van told my wife the service technician who did the gas tank/fuel line during the recall warranty service did not reattach the gas line to the tank properly probably since they were rushing to perform recall warranty service on many vehicles. This was the second van at this dealership he knew of being serviced for the exact same problem. His explanation was unacceptable and we decided to review NHTSA website. Upon reviewing complaints on NHTSA website, we discovered there were 9 other reported incidents involving massive gas line/tank failure. We found this alarming since we reviewed over 100 comlaints filed on the 03 Sienna, and 04 rav, sequoia, Tundra, and 4runner. No other vehicle reported any fuel tanl/line problems. A fuel leakage problem can have catasrophic results especially since young children in car seats are often in the third row. We no longer feel safe owning and driving this van and want Toyota to purchase van back from us.
Email fm lisa dawn jones (ky) re her defective 2001 Toyota Sienna, the gas tank & radiator have been replaced & the engine gelled. The consumer recently purchased a 2004 Sienna after learning that it was totally redesigned including the engine. Immediately after purchasing the vehicle the consumer heard that there was a problem with the gas tank. The vehicle has been taken to the dealer several times. To date the consumer has had the gas tank replaced, the radiator replaced and is in the process of having the gas tank replaced a second time.
While parking consumer noticed gasoline leaking from underneath the vehicle. Consumer had vehicle towed to the dealer for inspection, and mechanic replaced the fuel tank due to a hole inside of the tank.
Driving in residential area when engine cut off. Coasted into nearby parking area and notice major smell of gasoline. Fumes very strong so evacuated the van. Notice all gasoline had leak (quite quickly) from tank. Very dangerous situation as any spark may have caused an explosion. This all occurred after recall on fuel tank completed. Vehicle has been towed to dealership. Concerned about continued safety of vehicle.
- Duluth, GA, USA
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Recall no.#03V291000, fuel tank leakage: The dealer refused to replace the fuel tank, because he wanted to check to see if a new one was needed. The recall letter clearly stated that the dealer was suppose to replace the fuel tank per recall order.
Massive gasoline leak under driver side. The entire car was filled with fume from the gasoline. We and the kids had to exit the van asap. Van has to be towed to the dealer. We bought this van on May 2003 and during October we brought this van back to the dealer to have the gas tank replace because of a recall by the manufacturer. We have no accident with this van and we keep the van in top condition. We are really concern on what had happened.
Problems with 2004 Toyota Sienna fuel tank equipment. The gasoline tank may catch fire or explode from a leak, it was the third fuel tank that had been installed on the vehicle. The first change was due to a recall. The third tank was due to a profuse gasoline leak.
Recall 03V29-000 concerning fuel tank failure. No parts were available to perform recall repairs. Romania Toyota, 388 good pasture island road, eugene, Oregon 97041, service manager kevin.
Consumer purchased a Toyota, Sienna, 2004, and discovered recall 03V291000 concerning fuel tank leakage: Contacted the manufacturer, who informed consumer that this vehicle was not included in the recall. There was no record that indicated that recall repairs were done. Also, consumer was told that recall papers should have been included with the purchasing papers. Consumer stated no such papers were found. A few days later, dealer informed consumer that the work document was found. Consumer wanted to know how she could find out if the repairs were done.
Consumer received recall 03V291000 concerning fuel tank leakage. Consumer contacted the dealer several times to schedule an appointment. Dealer indicated to the consumer that dealership only received a certain amount of parts each month for the recall. Dealer did not inform consumer when the parts would be available. But consumer continued to contact the dealer to get the repairs done. Consumer recieved a recall notice for 2004 Toyota Sienna concerning fuel tank leakage. Consumer called dealer to schedule an appointment to have the recall repairs performed on vehicle. The consumer was informed that there were not enough parts to complete repairs nor was the consumer informed when the parts would be in. After contacting ODI consumer received an appointment to have recall repairs performed on vehicle.
NHTSA recall 03V291000 concerning fuel tank leakage: Unable to get recall honored because no parts were available. Jim white Toyota, toledo Ohio. 419 841 6681.
Consumer received recall 03V291000 concerning fuel tank leakage. Dealer was contacted on 08/15/2003. Dealer did not have the parts, and could not provide information as to when the parts would become available.
Fuel tank replacement still not completed after 30 days waiting for local dealership to complete recall process. I am told there is a delay in the part supply but Toyota corporate claims there is not restriction in parts supply.
Sudden massive fuel leakage under my new 2004 Toyota Sienna mini van under normal operation condition. I bought a new 2004 Toyota Sienna from the dealer in March 2003. When I stopped the vehicle at a traffic light, all of a sudden a massive fuel leakage under the vehicle. The fume of the fuel filled up the passenger compartment. All passengers needed to be immedately exited the vehicle. The vehicle has less than 1400 miles and did not have any accident or even a slight impact before. Before the incident, the vehicle has been fixed by the dealer for a recent Toyota recall for fuel tank issue. The vehicle has been towed back to the nearest dealer for further investigation.
A D V E R T I S E M E N T S
- Dover, DE, USA