This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Headlamp on 2004 Toyota Sienna failed intermittently, and then seemed to work. Eventually it stopped working altogether. Diagnosis was moisture in the assembly, causing it to short out. Price to repair? $1700, of course not covered by Toyota. Apparently this is a design flaw, based on the number of other complaints, and it's definitely a safety concern.
2004 Toyota Sienna, passenger side headlight fills with condensation making the headlight dim and reducing visibility for night-time driving, also causing lightbulbs to fail intermittently. Took van to dealer today. They quoted $445 to fix it. Came home and found other people complained of the same problem on their 2004 Sienna, also on the passenger side only. This suggests a defect since it is always on the same side of the vehicle. Other owners also reported impaired night driving visibility because the headlight is fogged over with condensation.
Initially the dr side low beam headlight would not light. Dealer replaced bulb and ECU module. Warranty replacement. Cause was reported the ECU failed. Months later the dr side low beam headlight failed again but after the one year repair work warranty. This time it was reported to be the bulb and was replaced, dlr. Would not warrant the work, even the extended warranty supposedly did not cover. Cost to cust. Was $395. Currently the passenger side low beam headlight has quit working, several months ago and cust. Bought direct replacement bulb and installed it. That did not remedy the problem. It appears that the ECU for the passenger side low beam headlight may be faulty. It has been reported that costs for the ECU and dlr labor to replace would cost about $800. This seems to fall in the safety category and should be a recall and warranty work. Different dlr states that they can diagnose for $125 and determine the problem. Oh what to do! please help. All for seemingly a burned out headlamp. The service attitude and associated costs by the mfr. And dealers are piracy to say the least. I wouldn't mind paying my way but this seems to be a problem that is more widespread than just a few. Even in some other models. Unconscionable policy!
I own a 2004 Toyota Sienna with 76,000 miles on it. I was one of the first owners when the new model was introduced. It has been well maintained through molle Toyota, kc mo that I have been pleased with prior to this incident. I had some problems with it initially and Toyota motor sales always took care of it and provided excellent service and follow up. However, the reputation that they have built over the course of 4 years has come unraveled. One of my headlights went out recently and I took it in to the dealer to get fixed, assuming it needed a new bulb. I was presented with a projected price of $ $900 to fix one headlight. $ $800 of this was a "igniter" part from Toyota and $ $100 of this was labor from the dealer. I filed a complaint with Toyota motor and it was bounced back to the dealer who delivered the message that there was no other option but to pay this, due to the high mileage. Clearly, this is a safety issue as I can not afford to fix this and can not drive the car without headlights. A realistic repair expectation would be to replace a bulb. This is an outrageous expense that Toyota should incur. Thank you, patrice lofquist
A D V E R T I S E M E N T S
- Chillicothe, OH, USA